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Career Opportunity

Performance & Organizational Development Analyst - Department of Technology (1823)

Recruitment: RTF0134031-01134581

Published: November 17, 2023


Law Lun Leung -
Carol Wong -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Technology
Job class: 1823-Senior Administrative Analyst
Salary range: $115,934.00 - $140,894.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


This announcement has been reissued to adjust the essential duties and desired qualifications. Applicants who have already applied, do not need to reapply. 


IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here:

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 


Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

  • Job security, pension, and robust retirement options
  • Competitive pay with consistent bi-yearly or yearly increases
  • Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
  • Generous paid time off, family leave, and more!
  • Diverse work environment in a diverse city
  • Union protections and representation
  • Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

The Performance & Organizational Development Analyst position is organized under the Administrative Services Division at the Department of Technology (DT). Administrative Services include Accounting, Budget, Contracts, Billing, HR, Asset Management, Facilities, Racial Equity, and Policy.

We are looking for a creative and solutions-oriented high performer who gets to done. Under general direction, this position plans, organizes, leads and/or collaborates complex, sensitive, and detailed analytical work in the areas of performance, organizational development, and IT career entry programs.

The position reports to the People & Performance Manager and partners with Department of Technology leadership to design, develop, and deliver solutions that better assess, align, develop, and utilize people capabilities at the team and organizational levels to drive business strategy.  The position works closely with the CIO/Executive Director, managers, division leads, racial equity co-leads, staff, City staff, and community stakeholders to ensure the department, services and projects are meeting performance expectations, continuously improving, progressing, and changing to meet City demands and stay current with new technology. The position will monitor and report employee compliance with mandatory training.  The position will work closely with the department’s Premier Support team trainer to leverage in-house training resources. The position will also create IT training opportunities for department employees to fulfill current and future skillset needs and career advancement and establish and manage IT career entry programs for a diverse and inclusive workforce for the department.

Essential Duties:

1. Performance:

a) Develop practical performance measures based on qualitative and quantitative methods to better inform decision-makers with respect to DT departmental strategic plan and citywide technology policies. Research, gather requirements and data to support the department's projects and client requests. Provide consistent updates on progress and goals to key stakeholders. Develop performance matrices for department teams’ roles, conduct skills and roles gap analysis, identify opportunities for cross-training for operational coverage and skills development.

b) Streamline business processes utilizing LEAN Six Sigma methodology. Utilize real-time dashboards, tools and resources to track and communicate key metrics. Responsible for reporting DT’s performance measures for Controller's Citywide Performance Program and the 5-year Information and Communication Technology Plan, “ICT.” Act as the point-of-contact and represent the department to the Mayor's office, Board of Supervisors, Controller's Office, other city officials, and the public.

c) Prepare agenda, presentation, minutes, and reports in support of DT hosted forums, work groups, and committees.

2. Organizational Development:

a) Assist with strategic training and professional development of the department, including working across the department to develop current training to enhance skill sets within the department.

b)  Schedule consistent relevant department wide training for employees that support the strategic initiatives of the City CIO (Lean, Supervisory/Managerial, Project Management, Agile, Product Management, Security, Crucial Conversations, Time Management, etc.).

c) Identify, coordinate, procure and make available, compliance, certification, license, and career advancement training that meet Minimum Qualifications, ”MQs” for promotive classifications.

d) Track and report department employee completion of City mandated training.

3. IT Career Entry Trainee and Internship Programs:

a) Represent department, lead department activities, and participate in city established and initiating IT career entry, pathway, apprenticeship, trainee and internship programs. Work collaboratively with city stakeholders and labor unions to establish program and position requirements, educational and training courses, experience and salary requirements, distinct goals, qualifications, targeted groups, outcomes for each program, align program requirements and position qualifications to meet eligibility requirements of promotive classifications, and State and professional licensing certifications. Evaluate program performance, effectiveness, return on investment, placements, succession planning, and non-technology to technology career transition. Complete activities within defined program schedules.

b) Engage with Finance, Human Resources, CIO, and department managers to recruit, process, fund, onboard, and monitor cohort candidates and mentors. Actively work with internal department hiring managers, mentors, and interns/trainees to meet program expectations.

c) Plan, procure, and schedule training, presentations, field trips, and meet and greet events.

d) Complete annual workforce survey, reports, and contributes to department's Racial Equity Action Plan.

e) Perform outreach, establish and maintain relationships with community-based organizations with IT job training programs. Promote department and City at job fairs, college career fairs, other hiring events.

4. Perform related duties and responsibilities as assigned.

Job Type:

The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.  Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor approval, after which they must work at least two days in the office every two weeks.

Residency in California is a condition of employment. If offered employment, the candidate must be willing to relocate within an agreed upon duration.

How to qualify

Possession of a baccalaureate degree from an accredited college or university and three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.


Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desired Qualifications:

  • Human resources policies, processes, and practices experience in a unionized work environment
  • Performance metrics development, measurement, and results interpretation experience
  • Organizational development, program development and management experience
  • Program development, implementation, and management
  • Experience creating, updating, modifying, and maintaining PowerBI dashboards
  • Excellent written and verbal communication skills

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


1)  Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

What else should I know?

Compensation: $113,386 - $137,800 (annually) / $54.5125 - $66.2500 (hourly)

How to Apply:

  • Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before July 14, 2023 at 11:59PM.
    • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
    • In additional to submitting your application, you MUST submit this supplemental questionnaire:

You may contact Carol Wong via email at with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.