Career Opportunity

Campaign Services Unit Lead - SF Department of Elections (1403 Elections Clerk)

Recruitment: RTF0137843-01104179

Published: July 08, 2024

Accepting applications until: September 08, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

About the Department of Elections  

The mission of the Department of Elections (Department) is to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco. The Department continuously works to ensure that every eligible San Franciscan has access to safe, barrier-free registration and voting options and to improve both its internal and public-facing programs with the goals of making them ever more efficient and responsive to the needs of San Francisco’s communities. The Department strives to cultivate a workplace environment in which employees of all racial and ethnic backgrounds feel respected, valued, and supported in providing the fairest and most inclusive services possible to San Francisco residents.

The Department is committed to maintaining an inclusive workplace by providing the training, resources and tools necessary for all employees to succeed in delivering equitable services to City residents. (To learn more about the Department’s internal racial equity goals, please read our 2021-23 Racial Equity Action Plan.)

Role description

The Department is seeking applications for a Campaign Services Unit Lead.

This is a temporary exempt, as-need position.  Temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12 month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours are eligible for health coverage and retirement benefits. More information on the City and County of San Francisco benefit policies is available in the Employee Handbook at https://sfdhr.org/sites/default/files/documents/Forms-Documents/Employee-Handbook.pdf

The ideal candidate will have a knowledge of the election process and election procedures; experience in customer service in an office setting and/or call-center; ability to manage a significant volume of tasks, activities, and projects; knowledge of Microsoft Word, Excel, and PowerPoint.

In addition to the range of duties assigned to the 1403 job code, https://careers.sf.gov/classifications/?classCode=1403&setId=COMMN, the person in this position will have the following essential duties and responsibilities:

1. Staff the front counter and provide assistance to voters and members of the public, in person, over the phone, and by email.
2. Assist in preparing responses to voters, elected officials, campaign organizations, legal representatives, and other members of the public, related to such topics as election deadlines and processes, candidate or ballot argument requirements, information to be published in the Voter Information Pamphlet or on the ballot, petition processing, etc.
3. Assist in facilitating observation of election activities and processes for interested members of the public, including providing tours of the Department, ensuring observers are following observation rules and responding to questions about election processes.
4. During election season, the person in this position will serve as a lead and will assist in training other clerks in the Campaign Services Unit, to ensure the Department provides the public with consistent, accurate, and complete election information. This person will also serve as the primary contact for Campaign Services personnel who have questions related to voter inquiries received.
5. Assist in facilitating voter communication through the Department’s main public inquiry response mechanisms -- SFVote email systems.
6. Perform other related duties as assigned.

Position Salary:

$32.050 to $38.9500 per hour

$66,664 to $81,016 annually

How to qualify

Minimum Qualifications

Two (2) years (equivalent of 4000 hours) of verifiable clerical experience including preparing and maintaining a variety of records and documents, public contact and gathering information.

Substitution: Completion of a clerical training program (240 hours) or the equivalent of 15 units of coursework from an accredited college or university may substitute for up to 6 months of clerical experience.

Desired Qualifications

• Bilingual skills
• A demonstrated strong work ethic and high level of integrity
• Experience providing excellent customer service
• Experience accurately entering data and using computer software
• Flexibility and tolerance for occasional long hours
• Ability to maintain enthusiasm, patience, and a positive demeanor

The Department is committed to reaching job seekers from underrepresented communities. Applicants with such backgrounds are therefore strongly encouraged to apply. 

If you are interested in this position, please submit a current, detailed resume and cover letter which describes how you meet the minimum and desirable qualifications to elections.careers@sfgov.org. Documents must be received by 5:00 p.m., Friday, September 8, 2023.

If you have any questions regarding this recruitment or application process, please contact David Broekelschen via email at david.broekelschen@sfgov.org.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Carol Isen - Human Resources Director

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.