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Career Opportunity

People Technology Program Manager - SFO (1044) - (139087)

Recruitment: RTF0139086-01154534

Published: September 01, 2023


Susan Vang-Chan -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: San Francisco International Airport
Job class: 1044-IS Engineer-Principal
Salary range: $157,326.00 - $223,938.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process are listed below:

  • Application Opening: August 24, 2023
  • Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on September 1, 2023.
  • Compensation Range:  $153,868 - $193,544 Annually
  • Recruitment ID:  TEX-1044-139087 / RTF0139086

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook.

Role description

The People Technology Program Manager supervises IS Engineer staff and provides technical leadership and direction for completion of major projects. This role serves as the lead technical architect and systems integrator for large complex systems and ensures best practices, use of logical methodologies, and robust business partnering to meet the needs of human resources and the operations. As a technical expert, you will perform and review complex work involving analysis, planning, designing, implementation, maintenance, troubleshooting and enhancement of complex large systems. You will work on a nimble, customer-service- and solution-oriented team, within the People Performance and Development (PPD) team, or SFO’s human resource functions, and report to the Director of People, Performance & Development.

You are excited about this position because you will:

People Technology Management

  • Determine installation parameters that enable for smooth integration and efficiency.
  • Perform complex systems integration for interoperability over dissimilar platforms and technologies to integrate protocols, software, hardware, and communications platforms.
  • Customize large systems software, using programming languages to write "user exits.”
  • Manage technical support and work with software and hardware vendors as needed necessary.
  • Prepare specifications and procedures documentation.
  • Determine problems and provide corrective measures and technical support to anyone utilizing services and functions provided by the system or network.
  • Oversee data backup and recovery, ensuring sufficient generations of backup are available for data restoration.
  • Implement and maintain upgrades, updates, or fixes for core operating systems and their related components, without negative impact to the overall availability and reliability of the systems.

Technical Analysis

  • Analyze and evaluate systems software, hardware, and communications strategies.
  • Research and conduct feasibility studies on new hardware and software; provide estimates and make research-based recommendations.
  • Determine necessary system requirements; establish hardware and software standards.

People Responsibilities

  • Plans, manages, monitors, evaluates, and supervises staff; lead and develop employees by setting clear performance objectives and goals, regular and honest feedback, and individualized development plans.
  • Make recommendations affecting PPD vision, initiatives, programs, services, and budget expenditures.
  • Coordinates work activities to prevent delays in required actions or to improve programs or services; assists in the identification, development, and implementation of Airport goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies.
  • Advises and consults with managers; meets with appropriate staff to identify and resolve problems or conflicts; recommend final decisions regarding policy, operations, and administrative procedures.
  • Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives; monitor expenditures in accordance with the approved budget; and provides executive management with an early warning and practical options to potential cost overruns.

How to qualify

Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience: Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications

  • Experience with implementing and maintaining human resources systems for complex organizations.
  • Desire and commitment to lead and participate in anti-racism, racial justice, and equity work, along with the dedication and fortitude to push and drive change in these areas.
  • Experience thriving in a continually evolving and fast-paced environment.
  • Employee-centric approach with high emotional intelligence and ability to think strategically but implement iteratively.
  • Fluency with advanced functions of core hardware and software components of human resources information systems.
  • Ability to determine the systems or networking requirements to plan for or enhance the core data processing needs for efficient and efficient human resources functions.
  • Judgement, decisiveness and creativity, and ability to prioritize competing demands.
  • Problem-solving skills needed to develop alternative solutions within established guidelines and standards while minimizing disruption.
  • Excellent communication skills, and ability to comprehend and apply professional journals, manuals and literature.
  • Excellent teamwork skills.
  • Experience working with human resources technology systems (e.g., PeopleSoft, ServiceNow, SumTotal).
  • Hands-on experience with ServiceNow configuration/set up would be advantageous.
  • Awareness of data privacy relating to human resources data capture and maintenance.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:  Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the recruiting analyst, Susan Vang-Chan, at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.