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Career Opportunity

Principal Project Management Business Analyst (1054) DPH

Recruitment: RTF0135020-01113476

Published: September 11, 2023

Contact

Hanz Pagao - hanz.pagao@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

 
Department: Public Health
Job class: 1054-IS Business Analyst-Principal
Salary range: $152,256.00 - $216,684.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 7
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s Information Technology Department is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

This is a Permanent Civil Service career opportunity for a Principal Project Management Business Analyst.

Role description

Under general direction of the Program Management Office (PMO) Director, the principal Business Analyst manages multiple functions.  Duties include a wide range of analysis and coordination activities to lead and support the portfolio of projects across the Department of Public Health. In addition, the position may manage IT projects that could include coordinating facilities, IT infrastructure, software development, and/or vendor management. The principal business analyst will provide leadership and direction to other project team members and may provide supervision to a team of IS Analysts.

Duties Include

  • Manage the intake process for new project requests, working with stakeholders from the Health Network, Population Health, Finance, Vendor Management, Contracts and Compliance, IT and other organizations across the Department of Public Health and the City
  • Manage the project portfolio reporting processes including reporting for Senior Management, as well as status and risk reporting by the Project Managers and Business Analysts
  • In coordination with the PMO Director, manage the governance processes for the Project Portfolio
  • Provide analysis and support for the various tools used by the PMO, including Project Web App, PowerBI, SharePoint, ServiceNow and others
  • Provide training to the Project Management and Business Analysts on existing or new processes
  • Provide analysis to improve existing processes, procedures, or tools
  • Manage medium-sized projects in healthcare settings. Work with diverse stakeholders to plan and implement projects using standard PMO methodology
  • Supervise, assign, review and/or participate in the work of subordinates in assigned unit
  • Work effectively with all stakeholders across the City of San Francisco and outside agencies
  • Act as the liaison among vendors, business owners and technical support staff to resolve complex systems or network problems. Assist in the coordination and implementation of corrective measures.
  • Support the PMO Director in other activities as needed

How to qualify

⚠️Required Before Applying⚠️

  • Education: An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semesters or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
    AND
  • Experience: Five (5) years of experience in the information systems field, including system analysis, business process design, development, and implementation of business application solutions or IT project management.
    • One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment. 

Education Substitution: Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years).

  • One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Desirable Qualifications

  • PMP, Lean, Scrum, ITIL certification
  • Experience delivering IT projects using project management methods and tools
  • Experience managing a project portfolio
  • Experience managing Governance groups
  • Knowledge of data analytics and reporting
  • Experience implementing complex logic or rules in vendor software
  • Understanding of data governance, data quality, and data security
  • Excellent oral and written communications abilities including the ability to present clearly to executive level leadership
  • Knowledge and experience in working with all products in the Microsoft Suite – Excel, Word, PowerPoint, Visio, Teams, SharePoint
  • Experience with working with vendors and contracts
  • Excellent interpersonal skills including the ability to build consensus and bring resolution to contentious issues and entrenched interests

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Only the information entered in your application will be considered when determining whether you meet minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications that do not appear to meet the minimum qualifications will not move forward in the recruitment process. Please upload certificates, transcripts, employment verifications, performance appraisals, etc. that you feel will help demonstrate that you meet the minimum qualifications.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in the rejection of the application and/or appointment in this class. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

What else should I know?

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

    • Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
      Applicants must complete the questionnaire linked in this job ad to complete their initial employment application. The questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. The questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
    • Examination (Weight: 100%)
      After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

    Certification: The certification rule for the eligible list resulting from this examination will be the Rule of Seven Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

    Eligible List/Score Report: Once you pass the exam, you will be placed on an eligible list and given a score and a rank. (More information here)  The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

    To find Departments that use this classification, please click here.

    Terms of Announcement and Appeal Rights: This is a Position-Based Test (PBT) administered in accordance with Civil Service Rule 111A.

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

     

    How to apply:

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

    Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

    Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

    Additional information regarding Employment with the City and County of San Francisco: 

    If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao at hanz.pagao@sfdph.org or 628-271-6839.

    We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

    All of your information will be kept confidential according to EEO guidelines.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.