Career Opportunity

Community Police Services Aide Supervisor - SFPD (8217)

Recruitment: RTF0137428-01131683

Published: September 11, 2023

Accepting applications until: September 25, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Who We Are: The San Francisco Police Department was established in 1849 and continually strives to become a more effective, inclusive and modern police department, while earning the trust and pride of those we serve and those who serve.  Our goal is to reflect on current SFPD initiatives, assess best practices across the country, and evaluate the changing environment in policing and within the City to arrive at a strategy statement that the Department and our community can embody every day.

The San Francisco Police Department stands for Safety and Respect for All. We will engage in just transparent unbiased and responsive policing. We will do so in the spirit of dignity and in collaboration with the community. And we will maintain and build trust and respect as the guardians of Constitutional and human rights.

The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. The department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision. The department has grown into a nationally known police department providing law enforcement services to one of the most recognized cities in the United States.

Specific information regarding this recruitment process are listed below:

• Application Opening: September 11, 2023
• Application Deadline: Apply immediately, announcement may close anytime after two weeks from posting date.
• Class & Compensation: $87,282 - $106,158
• Recruitment ID: PBT-8217-137429

Role description

Under general supervision, a Community Police Services Aide Supervisor serves as the first line supervisor of Class 9209 Community Police Services Aide and performs a variety of duties for the San Francisco Police Department; including the supervision of staff who control access to secured areas, direct traffic, report safety and traffic hazards, enforce parking and security regulation ordinances and laws. Incumbents are required to wear a uniform but are unarmed. Incumbents perform other job related duties as assigned.

The Community Police Services Aide Supervisor is a paraprofessional civilian supervisory position which does not require the training and status of a Peace Officer in the Police Department. This a working supervisory classification and is distinguished from the 9209 Community Services Police Aide classification by its focus on coaching, reviewing, correcting and supervising the work of subordinate staff and recommending disciplinary action when appropriate.

Example of Important and Essential Duries:

• Plan, direct, coordinate and may participate in the work of Community Police Services Aides engaged in controlling public access to secured areas and the enforcement of parking and security regulations.
• Oversee the training of new Community Police Services Aide staff in the proper use of communication and computer equipment and proper way to perform their important and essential duties.
• Plan and schedule Community Police Services Aides work assignments; oversee the maintenance of attendance records for employees on assigned shift; maintain records of activities such as subordinate time and attendance, use and condition of PIC radios, etc.
• Evaluate the performance of Community Police Services Aide and recommend disciplinary action when appropriate.
• Review subordinate documents, forms and reports for accuracy, consistency, and completeness; direct corrections or request supplemental materials when appropriate.
• Investigate and resolve escalated and difficult Community Police Service Aide related matters when dealing with the general public and agency staff; resolve related work and operational problems.
• Assist in towing unauthorized vehicles to maintain safety and security.
• Administer first aid and/or CPR to individuals until medical aid arrives.
• Interact with the public requesting information; identify the services being requested by listening, asking relevant questions, evaluating information obtained and determine the type of service available to handle the service requested; conduct preliminary investigation of citizen complaints; document findings and recommendations.
• Prepare written documents such as memorandum, correspondence and reports.
• Supervise specific geographic areas or teams of Community Police Services Aides, under the direction of a police lieutenant.
• Perform other job related duties as assigned.

Work Schedule: Appointees to this classification must be willing to work days, nights, weekends, holidays, and/or rotating shifts as needed. This job also requires mandatory overtime.

How to qualify

1. Education:  High School Diploma accredited in the United States or proof of successful completion of an equivalency test (GED or California High School Proficiency Examination). AND
2. Experience: Two (2) years of verifiable full-time paid experience controlling secured areas and reporting safety and traffic hazards when enforcing parking regulations, ordinances and laws equivalent to class 9209.

OR

Two (2) years of verifiable full-time paid experience supervising employees engaged in duties similar to class 9209.

LICENSE AND CERTIFICATION

• Requires a valid California Class C driver's license issued by the California Department of Motor Vehicles.
• Position may be required to obtain and maintain CPR and First Aid certification.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Basic Supervisory Written Examination (Weight 45%)
Candidates will be administered a written multiple-choice examination that includes test items that relate to various supervisory practice and procedures (e.g., directing subordinates, delegating tasks to subordinates, providing customer service, demonstrating appropriate supervisory/leadership behavior, addressing and/or evaluating subordinate issues, behavior and performance, etc.) as well as reading comprehension items.

Written Performance Examination (Weight 55%)
Candidates who pass the written exam will be invited to participate in the written performance examination designed to measure their relative knowledge, skills and abilities in job related areas, The written performance examination may include, but not limited to:

• Knowledge of the preparation of reports and other law enforcement activities not requiring the status of a Peace Officer
• Ability to take a leadership role
• Ability to deal courteously, effectively and tactfully with the general public and others
• Ability to give instructions to staff and control secure areas and report safety and traffic hazards when enforcing parking regulations, ordinances and laws (equivalent to Community Police Services Aide)
• Ability to show attention to detail
• Ability to use proper English grammar, spelling, punctuation and sentence structure
• Ability to prepare documents in a clear, concise, accurate and understandable manner

After the eligible list has been adopted, and as vacancies arise, the Police Department will contact candidates to obtain additional information to select the most suitable candidates from the eligible list. Additional selection procedures include: Personal History Questionnaire evaluation, Background Investigation, Polygraph Exam, Psychological Exam, and Medical Exam.

Personal History Questionnaire (PHQ) will be evaluated to identify candidates most likely to pass the background investigation.

Background Investigation
Prior to employment with the San Francisco Police Department, a background investigation will be conducted to establish suitability for employment. The investigation may include, but not be limited to, criminal history records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of controlled substance, felony convictions, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision or other relevant factors. The background investigation will also meet Federal Aviation Administration (FAA) requirements.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an Exam must possess and maintain the qualifications required by law and by the exam announcement for the exam. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

A Polygraph Exam will be used to verify the veracity and accuracy of information submitted by candidates regarding, but not necessarily limited to, subjects within the background investigation.

The Psychological Exam consists of written tests and a clinical interview to determine the candidate's suitability for public safety work.

The Medical Exam is currently provided by Occupational Health Services at San Francisco General Hospital. Each candidate will be individually evaluated and any current or past medical condition that is likely to compromise the candidate’s ability to perform the essential functions of the position may be cause for rejection. The medical exam may include taking blood and urine samples. Candidates will be notified of the date, time, and place to report for the exam.

Applicants with disabilities requiring reasonable accommodation for this process must contact the analyst by email at joron.coleman@sfgov.org

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service exam process will be created, and used for certification purposes only. An exam score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service exam process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this Exam process will be of 12 months and may be extended up to 12 months with the approval of the Human Resources Director.

Certification Rule
The certification rule for the eligible list resulting from this Exam will be “Rule of 10 Scores.”

General Waiver:
Candidates will be placed under General Waiver until they successfully complete the background check.  Candidates will be considered in accordance with the Certification Rule upon successfully completing the background check.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]  The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this Exam announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and exam policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Staff Services analyst, Joron Coleman at joron.coleman@sfgov.org.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

SFPD Recruitment: https://www.sanfranciscopolice.org/your-sfpd/careers

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

1. Select the “I’m Interested” button and follow instructions on the screen

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.