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Career Opportunity

Housekeeper/Food Service Cleaner - Citywide (2706) (A00007)

Recruitment: REF31736F

Published: September 12, 2023


Charlene Cun -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Citywide
Job class: 2706-Housekeeper/Food Service Cleaner
Salary range: $55,250.00 - $67,132.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3 What does this mean?
List type: Entrance


Specific information regarding this recruitment process are listed below:

  • Application Opening:  Tuesday, September 12, 2023
  • Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Tuesday, September 19, 2023.
  • Compensation Range:  $55,250 - $67,132 Annually
  • Recruitment ID:  CBT-2706-A00007


San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change.  This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.  Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. 

Role description

Under general supervision, performs a variety of cleaning and housekeeping duties in connection with the maintenance of quarters for interns, physicians, nurses, student nurses, lodgers at Hetch Hetchy project, and others; or performs a variety of cleaning duties in connection with Airport food courts.

The essential functions of this classification include, but are not limited to, the following:

1. Sweeps and mops floors.

2. Replenishes supplies, as needed.

3. Assists in stripping and waxing floors.

4. Cleans, dusts, and polishes furniture and empties trash receptacles.

5. Moves and cleans tables and chairs as needed; removes used trays, dishes and food from table; keeps trays in order for distribution.

6. Operates commercial dishwashers and trash compactors.

7. Uses and reads Safety Data Sheet (SDS) and chemical solutions.

8. Provides information and assistance to the general public.

9. Ensures waste is disposed of according to recycling procedures.

10. Performs related duties and responsibilities as assigned.

When assigned to quarters at Public Utilities Commission (Hetch Hetchy):

1. Changes bed linens, makes beds, and launders soiled linens.

2. Washes toilets, bathtubs and shower stalls daily; washes, stoves, refrigerators and sinks in kitchens; washes shelves, cleans cupboards, dishes, pots and pans; cleans inside windows and blinds.

3. Assists in the preparation and serving of meals.


The nature of the work requires sustained physical effort involving continuous light work and occasional heavy work in moving or lifting furniture and equipment, with some exposure to accident and injury hazard and disagreeable elements; ability to lift and move up to 50 pounds.

Employee must be willing to work day, swing or graveyard shifts which may include weekends and holidays.

Some positions at Hetch Hetchy may be required to work at guest facilities and bunk houses located in remote areas, requiring incumbents to stay several days or weeks at a time.

How to qualify

One (1) year of verifiable experience in cleaning at a food court or restaurant; OR

One (1) year of verifiable experience in general cleaning and housekeeping at a government or private institutional facility (such as schools, libraries, hospitals, airports, etc.) or a large commercial facility (such as stadiums, auditoriums, arenas, hotels, etc.).

License and Certification:

For positions at Hetch Hetchy:

Food Safety Sanitation Certificate is required at the time of appointment; AND

Possession of a valid California Driver's License is required.  

Note:  Positions at Hetch Hetchy will be required to drive in inclement weather and on mountain roads.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.   Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) 

Candidates will be required to complete an MQSQ that will be emailed as part of the online employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Examination (Weight: 100%)

Candidates meeting the minimum qualifications will be invited to the written examination. The written examination is designed to assess a candidate’s knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of methods, materials and supplies used in cleaning and housekeeping work; ability to perform repetitive manual cleaning tasks without continuous supervision; follow oral and written instructions; establish and maintain effective and cooperative working relationships.

Applicants who meet the minimum qualifications will be notified by email of the exact time, date, and location of the written examination.

Date(s) of Examination: Those applicants meeting the Minimum Qualifications will be notified of the exact date, time, and location to participate in the examination.  The exact dates and times of the written multiple choice exam have not been determined.  Please plan to take the exam any day during that time frame, as alternate examination dates/times will only be considered in limited circumstances with appropriate documentation.  Additionally, we will not be taking requests for specific examination dates or appointment times.

Written exam is scheduled to be administered between 10/2/2023 - 10/13/2023.

Candidates must achieve a passing score on the Written exam in order to be ranked on the eligible list.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination

Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

What else should I know?

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at]. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

• Select the “Apply Now" button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Recruitment Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the exam analyst, Charlene Cun at

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.