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Career Opportunity

Employment & Training Specialist III– San Francisco Human Services Agency (9704) (X00046)

Recruitment: REF31999N

Published: September 15, 2023


Patrice Brown -
Miguel Campos Salas -

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Department: Human Services Agency
Job class: 9704-Employment & Training Specialist III
Salary range: $96,616.00 - $117,390.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3 What does this mean?
List type: Combined Promotive and Entrance



San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.


As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general supervision, incumbents may be assigned to positions within the Workforce Development Division (WDD) of the Human Services Agency (HSA) or the San Francisco International Airport’s Office of Employment and Community Partnerships (ECP). At HSA, the 9704 Employment and Training Specialist III fulfills a variety of employment and training related job functions to HSA, including, but not limited to: employer engagement/job development; vocational assessment and career counseling; soft and hard skill employment-related training; job placement; facilitation of program workshops; program coordination; contract monitoring and other appropriate assignments.

Essential Duties:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Human Services Agency- Workforce Development Division (WDD) Duties:

  1. Develops jobs in the public and private sector for clients who may have barriers to employment, and maintain close relationships with employer groups and other agencies.
  2. Provides professional job readiness training, prescreening, and job placement to clients who may be disadvantaged or disabled.
  3. Provides group orientations, informing sessions, or other employment workshops.
  4. Provides professional vocational counseling and related career employment services to participants and staff.
  5. Acts as business services representatives between employers and JobsNOW! participants, products, and services.
  6. Uses various business software applications and data systems to perform important job tasks, record information, and enter data; regularly prepares reports to update supervisors on work progress and other related duties as required.
  7. Places clients in transitional employment opportunities, and track, coach, assess and monitor clients’ progress.
  8. Provides employment case management to clients participating in subsidized, temporary, or transitional employment.

San Francisco International Airport’s Economic and Community Development Associate Duties:

  1. Provides direct and/or indirect supervision to the SFO Interns from diverse communities who are referred by local community based organizations and schools.
  2. Implements and develops pre-employment and life skills training and workshops for an audience of youth ages 15-27, with varying levels of development, education, and skill level.
  3. Regularly evaluates the performance of trainees and interns.
  4. Maintains personnel files, including handling confidential files.
  5. Provides outreach to employers, including Airport-based employers to develop job placement opportunities.
  6. Writes reports and develops proposals to gain support of programs by Airport management and outside communities.
  7. Coordinates recruitment by collaborating with Human Resources and community based organizations (CBO’s).
  8. Coordinates recruitment, interviews and processes hired candidates; acts as a liaison by attending and coordinating meetings between SFO and local communities.
  9. Works with diverse populations; develops and maintains relationships with CBO’s, local and small businesses, schools to help connect area residents to Airport career paths and small business opportunities.
  10. Event planning (hiring fairs, resource fairs for current and prospective employees, insight events that showcase career fields in aviation).
  11. Business forecasting and outreach, job and data metrics management for Economic and Community Development programs at SFO. This position may also supervise staff and interns.

How to qualify

1.  Education: Possession of a baccalaureate degree from an accredited college or university.


2.  Experience: Two (2) years (4000 hours) of experience in workforce development, human resources, recruitment, training or a closely related field.

Substitution of Education: Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

License and Certification: Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Special Requirements: Essential duties involve the following physical skills and work environment:

Positions involve physical activities of sitting, standing, and walking, and require the ability to work in a confining workspace and under conditions of extreme noise. May require hand/eye coordination and manual dexterity for computer use. May involve extensive VDT exposure.

Applicants must meet the Minimum Qualifications requirements by the filing deadline unless otherwise noted.

Verification of Experience and/or Education: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures

Written Examination- Multiple Choice (Weight –100%):

Candidates will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but are not limited to: Knowledge of, and ability to apply employment and training principles; Written Communication Ability; Interpersonal and Computer Skills.

A passing score must be achieved on the Written Multiple Choice Examination in order to continue in the selection process.

The above test component is considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Minimum Qualification Supplemental Questionnaire as part of the online employment application at a later time. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see:

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Patrice Brown, by telephone at (415) 557-5559 or by email at 

All of your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.