ENGAGEMENT & COMPLIANCE MANAGER (1824)
Published: September 18, 2023
Contact:Sandra Aguayo - Sandra.Aguayo@sfgov.org
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Position Status: Full-Time
Appointment Type: Exempt (This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months).
Salary Range: $131,248 to $159,562
The San Francisco Ethics Commission was created by the City’s voters with the passage of Proposition K in November 1993. Our mission is to practice and promote the highest standards of integrity in government. We achieve that by shaping and promoting compliance with the laws and by delivering impactful programs that promote fair, transparent, and accountable governmental decision making for the benefit of all San Franciscans. The Ethics Commission is responsible for the independent and impartial administration and enforcement of laws related to campaign finance, public financing of candidates, governmental ethics, conflicts of interest, and registration and reporting by lobbyists, campaign consultants, permit consultants, and major developers.
The Engagement & Compliance Manager is responsible for providing day-to-day oversight of the Commission’s compliance programs and division staff. The position also has lead responsibility for effectively implementing public-facing services online and in-office, managing implementation of new policies, procedures, and practices, and monitoring and reporting on program effectiveness. This position reports to the Executive Director.
Please note: The Engagement & Compliance Manager must be willing to forego involvement in all local political activity while a member of the Commission staff and publicly file an annual Statement of Economic Interests (Form 700). All positions at the Ethics Commission are required to comply with the department’s Statement of Incompatible Activities.
Essential duties of this position include, but are not limited to the following:
- Manage effective administration of the Commission’s programs to promote compliance with its laws by regulated stakeholders such as City officers, employees, candidates for office, campaign committees, lobbyists, campaign consultants, permit consultants, and major developers.
- Provide leadership and supervision to staff to ensure that the division functions as a high-performing and collaborative team to achieve departmental priorities.
- Maintain a strong understanding of applicable ordinances, regulations, policies, procedures, and systems related to local and state level laws under the Commission’s jurisdiction.
- Develop and implement standardized procedures for business processes such as public engagement, compliance review, internal & external communications, filer advice, filing assistance, late filer & non-filer protocols, records management, and program documentation.
- Responsible for providing staff coverage during the Commission’s office hours to address incoming inquiries from various stakeholders that are received via email, phone, or in person. Ensure that staff respond timely to such inquiries in a customer-friendly manner using standardized communication protocols.
- Ensure that staff provide timely compliance guidance and filing assistance to filers by communicating filing requirements, maintaining filer dashboards & contact lists in the Commission’s systems, troubleshooting problems, performing research and analysis for inquiries, providing advice, and documenting communications while engaging with other divisions to ensure that advice is accurate and in line with departmental policies.
- Ensure completeness and accuracy of disclosure filings and related datasets made available to the public through the department’s e-filing systems and City’s open data portal. Assist members of the public and filers in accessing public datasets.
- Enable knowledge-sharing and staff collaboration with other divisions to support department-wide business processes related to programs administered including the design and implementation of public-facing dashboards.
- Implement and oversee the effective use of a ticketing system to track incoming inquiries, gather program metrics, and create reports that inform operational planning.
- In coordination with other divisions, design and execute outreach plans to promote the understanding of Commission’s programs, laws, and requirements among filers and the public.
- Provide supervision and guidance in the creation of a variety of compliance materials including online content, guides, training materials, and other documents for the Commission’s programs while engaging with other divisions to ensure that materials are accurate and in line with departmental policies.
- Update program-related webpages promptly to reflect any changes to policies or procedures.
- Adhere to the department’s brand standards, San Francisco Language Access Ordinance, and best practices for digital inclusion.
- Present progress updates, operational reports, and performance metrics to the leadership team.
- Schedule and deliver group trainings and/or one-on-one trainings on various programmatic topics for a wide range of audiences.
- Identify areas of improvement to strengthen the Commission’s operations through the use of internal and external stakeholders’ feedback and assist in evaluating and implementing changes to the Commission’s laws and business processes.
- In collaboration with other divisions, ensure that staff provide requirements for compliance systems, policies, and related business processes to implement legislative and technology changes. Perform system testing to ensure changes meet specified requirements and lead necessary activities to roll-out the changes to stakeholders.
- Coordinate staff activities related to Commission’s operations including assisting with agenda preparations, posting materials, managing communications, and facilitating meetings.
- Promote knowledge sharing and training among staff regarding laws, policies, business processes and e-filing system functions administered by the team.
- Promote a culture of cross-functional collaboration among staff and establish effective working relationships with internal and external stakeholders.
- Maintain confidentiality of sensitive and confidential information obtained through the course of completing assignments while working comfortably in an open government environment.
- Maintain and retrieve documents, records, and correspondence in accordance with established procedures for data retention and public records requests.
- Perform other related duties as assigned, including periodic presentations at meetings of the Ethics Commission and backup duties for other staff to support the effectiveness and continuity of the division’s and department’s operations.
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent internal and external customer service and stakeholder engagement.
- Strong leadership and organizational skills.
- Strong understanding of best practices for effective project and program management.
- Exercise sound independent judgment and exceptional problem-solving skills.
- Strong written, oral, and interpersonal communication skills, including effective listening skills.
- Strategic thinking to set high-level priorities for operations that align with organizational goals.
- Strong computer skills, including proficiency with: WordPress or other website-development tools, Microsoft Office suite (including Excel and PowerPoint), collaboration tools (SharePoint or similar), online content management systems, Emma or other online marketing tools, and digital signature tools (DocuSign or similar).
- Ability to create and deliver presentations on complex provisions of law to a wide range of audiences in an engaging manner.
- Experience preparing well-organized, concise, and accurate documents such as reports, memos, operational handbooks, FAQs, correspondence, and digital content.
- Ability to work quickly and accurately in a deadline-driven environment with limited resources, incomplete information, and changing priorities.
- Adaptability, flexibility, and openness to new ideas and practices.
How to qualify
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.
- Possession of a baccalaureate degree from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.
- Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience. Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.
The following qualifications are desirable and may be used to identify job finalists at the end of the selection process:
- A Master's degree in public or business administration, public policy or a related field of study.
- 3+ years prior progressively responsible supervisory experience.
- Experience with online disclosure systems, such as Netfile or SouthTech, or open data portals, such as Socrata.
- Experience managing or working with customer support ticketing system.
- Strong experience leading diverse teams in highly visible, sensitive, or politicized settings.
- Proven track record of successfully leading and delivering large scale projects and/or programs with varied stakeholders in a cross-functional setting.
- Demonstrated ability to quickly learn complex rules, systems, and business processes.
- Strong experience collaborating with others to achieve shared organizational goals.
- Experience with governmental ethics or accountability issues, regulatory or oversight operations, and public sector organizations and management practices.
- Experience in data analysis including managing large datasets using business intelligence tools such as Tableau and/or Power BI.
What else should I know?
HOW TO APPLY
To apply for this position, please submit the following documents using the Apply Now link:
- A Cover Letter that details your interest in this position and the work of the Ethics Commission and describes your relevant skills and experience. Please also address any prior experience or exposure to governmental accountability and oversight work.
- Current Resume.
Applications that do not contain the requested information will not be considered.
Complete applications will be reviewed as they are received, and applicants selected to advance to the interview process will be contacted by phone or email. Typically, interviews are conducted remotely.
The successful candidate should expect to perform their duties in a hybrid work environment with at least three days onsite per week per current City policy. Additionally, any City employee may be called in for Disaster Service Work duty or to work onsite with 24-hours’ notice.
Additional Information Regarding Employment with the City and County of San Francisco:
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.