Career Opportunity

4308-Senior Collections Officer

Recruitment: RTF0138563-01154795

Published: October 27, 2023

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About:

Appointment Type:  Temporary Exempt:  This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.  The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process are listed below:

• Application Opening:  Wednesday, August 9, 2023
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, November 3, 2023.
• Compensation Range:  $83,356 - $101,348 Annually
• Recruitment ID:  138564 / RTF0138563
• Work Schedule:  Full-Time.  Hybrid Schedule (Up to 3 days a week) 

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit www.flysfo.com. Follow us on twitter and facebook.

Role description

Under the general direction of the Revenue Collection Manager, the position assists in the overall day-to-day operations of the revenue accounting and collection functions. The position also assists in the work activities of the operating sections involved in the maintenance of customer service, billings, cash applications, collections, customer records and accounts.

You are excited about this position because you will:

• Performs collection activities in accordance with rules and regulations, operating permits, lease agreements, and policies and procedures.
• Uses computerized billing, tracking and collections systems, prepares and maintains a wide variety of records, reports and documents relating to financial and operational information.
• Interacts with other departmental personnel and serves as a contact to respond to customer inquiry related to account balances.
• Participates in continuous review of customer accounts and monitors past due accounts to achieve collection success.
• Assists cash application and billing teams to resolve unidentified cash receipts, payments on account and billing issues and discrepancies.
• Drafts, interprets, implements, and administers existing policies, rules and regulations, and procedures related to customer services and accounts, payments, billings and collections.
• Analyzes and prepares monthly, quarterly management reports, and year-end audit schedules related to accounts receivable and collection status.
• Prepares and coordinates accounts for additional collection services.
• Helps in the testing and validation of continued accounting system upgrades.
• Performs special projects and other duties as assigned.

How to qualify

1. Two years of collection experience in a public agency. This experience must involve collection work equivalent to that performed by Class 4306 Collections Officer in the City and County of San Francisco; OR

2. Three years of private sector collection experience in collecting delinquent accounts;

OR

3. An equivalent combination of experience;

AND

4. Ability to type 35 wpm.

Special Requirements:

Essential duties require the following physical skills and work environment; ability to work in a standard office environment, which may involve prolonged sitting, bending and operation of typing, word processing and other office equipment; interact with and obtain information from hostile individuals.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

What you'll possess:

• Strong analytical, problem solving and organization skills
• Intermediate computer skills including Excel and Word
• Flexibility, adaptability, and ability to multi-task
• Customer service oriented
• Ability to adapt to change and work effectively in a team of a fast paced environment

Any of the stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements.

Please review the articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance:
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

What else should I know?

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process. 

• Select the “Apply Now" button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Recruitment Analyst Information:  If you have any questions regarding this recruitment or application process, please contact the recruitment analyst, Charlene Cun at charlene.cun@flysfo.com. 

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.