Director of the SF Small Business Development Center- Office of Economic and Workforce Development (9775)
Published: September 19, 2023
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The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military, and veteran status, or other protected category under the law.
About the Office of Economic and Workforce Development (OEWD)
The San Francisco Office of Economic and Workforce Development (OEWD) supports the City's ongoing economic vitality through key programs focused on neighborhood commercial corridors, workforce development, joint development projects, industry focused business recruitment and retention, small business assistance, and international business development. OEWD’s goal is to work continually to make San Francisco an even better place to live, work and do business. OEWD is a dynamic Department in the City and County of San Francisco.
Appointment Type: Permanent-Exempt (PEX) Appointment. This position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.
The Director of the San Francisco Small Business Development Center (SBDC) will coordinate the provision of technical assistance to entrepreneurs seeking to launch, expand, stabilize or transition their small business in San Francisco. This position reports to the Executive Director of the Office of Small Business.
The SBDC is a national program that provides specialized technical assistance to entrepreneurs. Clients are matched with business advisors that provide free consulting services in areas such as business planning, access to capital, hiring, and operations. The SF SBDC is part of the Northern California SBDC Regional Network, which is comprised of 18 centers that are dedicated to helping small businesses with every aspect of business creation, growth, management, and operation.
The Director will work in close collaboration with the Office of Small Business and the Community Economic Development team to coordinate the provision of in-depth counseling on topics such as access to capital, financial management, operations, product development, marketing, human resources, and other topics. The Director will coordinate the activities of a team of business advisors, engaged by the City on a contractual basis, to provide free one-on-one counseling to clients. The Director will also coordinate the provision of workshops on business development topics.
The SBDC is part of a larger network of small business services within San Francisco that includes business technical assistance and access to capital services from a variety of nonprofit organizations and public agencies. The Director will develop and maintain relationships with those agencies to ensure collaboration, leverage other services, and maximize the positive outcomes for small business clients.
The Director will serve as the primary point of contact between the City of San Francisco and the Northern California SBDC Lead Center, including responsibility for all reporting and participation in network activities and events.
- Manage all aspects of the development, delivery, evaluation and reporting of SBDC programs and services.
- Oversee and provide direct counseling to small business clients.
- Manage the development and delivery of workshops on business development topics such as business planning, market feasibility, financial viability, operations management, marketing, access to capital, and legal structures, to name but a few topics
- Supervise and coordinate a team of business advisors that assists with the delivery of SBDC services, including counseling and workshops.
- Conduct outreach to small businesses and prospective clients; ensure the effective marketing of SBDC services; and coordinate the creation and production of communication tools including, but not limited to, print materials, social media, and website.
- Assist, develop and staff OEWD programs such as Healthy Retail SF, Construction Mitigation, Retention and Relocation, and Legacy Business Technical Assistance Program.
- Supervise the case management of SBDC clients.
- Document all client services using the web-based software platform provided by the Northern California SBDC Regional Network. Maintain accurate confidential client files and records. Supervise appropriate data entry by all SBDC advisors and case managers to enable effective reporting and outcomes tracking.
- Develop and maintain partnerships with other public and nonprofit agencies in San Francisco that serve small businesses and entrepreneurs to ensure effective collaboration and communication.
- Develop and manage programmatic budgets from public and private sources, and approve contract expenditures.
- Coordinate compliance and reporting for all funding sources.
- Identify and apply for funds from public and private sectors to retain and augment established economic development budgets.
- Participate in trainings, bi-monthly phone calls, and other events coordinated by the Northern California SBDC Lead Center.
- Provide direct technical support and case manage critical business cases.
- Works with procurement team to release Requests for Qualifications (RFQ) and enter into new advisor contracts.
- Performs other related duties as assigned by the Executive Director of the Office of Small Business.
- Other duties as assigned
How to qualify
- Working knowledge of business practices, regulations and resources.
- Small Business ownership experience or leading entrepreneurship programs.
- Experience working for a non-profit or government entity.
- Knowledge of basic accounting procedures.
- Must provide excellent customer service.
- Must have experience with various computer programs, including databases and Microsoft Office Suite. Advanced working knowledge of Microsoft Office Suite preferred.
- Must be organized, detail oriented, and able to complete multiple tasks. Must be able to reprioritize as work situations change.
- Must be able to communicate effectively both verbally and in writing.
- Must be able to work both independently and as part of a team.
- Must be able to establish and maintain effective working relationships with volunteers, co-workers, clients, and the general public.
- Must be able to maintain confidentiality.
- Must be able to operate standard office equipment, including fax machine, copier, and telephone.
- Must be able to perform the essential functions of the job.
- Effective communication (verbal and written) and interpersonal skills including experience facilitating discussions with small and large groups, conducting presentations and interacting with the public in general.
- Computer skills and proficiency in working with basic software programs e.g., word processing, spreadsheets, and presentation applications.
- Written and verbal Chinese, Spanish, Tagalog, Japanese or Vietnamese language ability desirable
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
These minimum qualifications are to be used as a guide for establishing the education, training, experience, special skills and/or license which may be required for employment in the class. Although these minimum qualifications are typical of the class, additional minimum qualifications and special conditions may apply to a particular position and will be stated on the job announcement.
1. Possession of a baccalaureate degree from an accredited college or university AND four (4) years administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR
2. Possession of a baccalaureate degree from an accredited college or university with a major in one of the following fields: public or business administration, urban planning, government, social work, education, finance or criminal justice AND three (3) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work or criminal justice; OR
3. Possession of a Master’s degree from an accredited college or university in public policy, planning, social work, public administration, finance, education, criminal justice, or business administration AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice; OR
4. Possession of a Ph.D. or Juris Doctor degree from an accredited college or university AND two (2) years of administrative/professional experience in community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice.
Verifiable administrative/professional experience involving community development, housing and/or housing development, workforce development, finance, education, social work, children/youth work, or criminal justice may substitute for the educational requirement in Minimum Qualification #1 on a year-for-year basis.
Applicants must meet the Minimum Qualification requirements by the final filing date unless otherwise noted.
LICENSE AND CERTIFICATION
VERIFICATION OF EXPERIENCE AND/OR EDUCATION: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
What else should I know?
Application Deadline: Tuesday, October 3, 2023- 11:59PM
- 9775-Sr Community Dev Spec 2 | City and County of San Francisco (sf.gov)
- Information About the Hiring Process
- Conviction History
- Employee Benefits Overview
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Right to Work
- Copies of Application Documents
- Diversity Statement
HOW TO APPLY
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• Select the “I’m Interested” button and follow instructions on the screen
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Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
If you have any questions regarding this recruitment or application process, please contact: Anabel Simonelli-Kupelian, Chief People Officer, at firstname.lastname@example.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.