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Career Opportunity

Principal Systems & Operations Improvement Analyst - San Francisco Public Library (1824) - 139664

Recruitment: RTF0139661-01155524

Published: September 19, 2023


Christian Molina -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Library
Job class: 1824-Principal Administrative Analyst
Salary range: $134,212.00 - $163,150.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


Application Opening: Tuesday, September 19, 2023
Application Deadline: This recruitment may close at any time, but not earlier than 5:00pm on Thursday, October 05, 2023. 
Compensation Range: $131,248 - $159,562 annually 
Recruitment ID: 139664; RTF0139661-01155524

Appointment Type: 
This is a Category 18 Temporary Exempt position, special project-based position limited to no more than 3 years in duration. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

The San Francisco Public Library (SFPL) is dedicated to free and equal access to information, knowledge, independent learning and the joys of reading for our diverse communities. The library system includes the architecturally significant Main Library, an anchor institution in the city’s Civic Center, 27 neighborhood branch libraries that serve all neighborhoods throughout the city, two administrative buildings and four bookmobiles. With a collection of more than 3.7 million items, and circulation exceeding 11 million each year, SFPL serves more than 6 million visitors annually. The library embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all. Through a robust array of services and programs, the library places an emphasis on literacy and learning, digital inclusion, social justice, equity and healthy communities. For more information about SFPL, please visit

Role description

The Principal Systems & Operations Improvement Analyst will work closely with the Chief Operating Officer, support division chiefs, and other stakeholders to understand existing business processes, develop systems and structures, and identify process improvements based on organizational needs and best practices. The position will also train and guide stakeholders on how to implement, utilize, and manage new structures and systems.

This position will lead a process improvement effort for the San Francisco Public Library's support services to establish a project management structure and change management framework, create or improve business processes, and systematize policy and procedure creation and management. The work will include, identifying project management software, designing and implementing a project management structure, researching current department systems, conducting a gap analysis, and analyzing local, state, and federal regulations, policies and pending legislation to determine their impact on library operations.

Essential Duties and Responsibilities:

Research, Analysis, and Recommendations:

  • Conducts research on project and change management structures and software tools and generates recommendations that will meet both internal and public services needs.
  • Analyzes existing practices, policies, procedures of the support divisions to understand business operations and identifies gaps.
  • Conducts benchmarking of other library jurisdictions or city and county of San Francisco departments to identify best practices. 
  • Researches and analyzes regulations and legislation to determine impact on library operations; Synthesizes research on practices, policies, procedures, and legislation and make recommendations to the Chief Operating Officer and City Librarian for implementation.

Project & Systems Management:

  • Implements a project management (PM) and change management (CM) structure and software system-wide, including staff training, and serves as the PM/CM coordinator and subject matter expert for staff.
  • Establishes a system for ongoing review and analysis of practices, procedures, policies, regulations, and legislation to determine what changes are needed.
  • Collaborates on a Lean process improvement program and/or incubator lab to foster innovation, problem-solving, and collaboration.

Communication & Leadership

  • Co-creates with leadership an internal communication strategy on support division systems, structures, practices, protocols, improvements, and information.
  • Promotes intra and inter-departmental collaboration.
  • Prepares and presents recommendations and reports to leadership, the Library Commission, and/or city partners.
  • Drafts or coordinates legislative or policies and procedures as needed.
  • Performs other job-related duties as required.

Work Schedule: This is a full-time position with a fixed Monday to Friday (8:30am to 5:30pm) work schedule. This work schedule is subject to change with advance notice. Hybrid Work Schedule option may be available.

Appointment Type: Category 18 Temporary Exempt position, special project-based position limited to no more than 3 years in duration. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

How to qualify

Minimum Qualifications:

Possession of a baccalaureate degree from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.


Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desired Qualification(s):

  • Strong dept and familiarity in project management, policy analysis, process improvement, systems thinking, and public sector innovation.
  • Strong written and verbal communication skills; confident public speaker at the department or city-level.
  • Works effectively independently on multiple projects at a time, and able to coordinate work with stakeholders who span many disciplines.
  • Impeccably organized and comfortable facilitating multiple stakeholders in projects, guiding and advising colleagues.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.”

Selection Procedure: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to Christian Molina, Human Resources Analyst at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.