Career Opportunity

Network and Data Center Engineer, Infrastructure - Department of Emergency Management (1042)

Recruitment: RTF0140120-01037900

Published: October 24, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

Application Opening: September 18, 2023 
Application Deadline: File Immediately. This announcement may close at any time after 5:00 pm on October 2, 2023  
Compensation Range: $129,064 - $162,344 Annually  

This is a Temporary Exempt appointment not to exceed two (2) years. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.   

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit http://www.sfdem.org/. 

Role description

Under general direction of the IT Manager, the Network and Data Center Engineer will be responsible for the Department of Emergency Management (DEM) server systems (physical and virtual). This position will be responsible for installations, maintenance and maintenance contracts, backups, monitoring and patching on all servers, and any SLA (Service Level Agreements). The Network and Data Center Engineer is the primary technical resource for servers on the IT staff and will assist the support staff as needed with tickets escalated to this level, and also be the technical lead on server-related integrations/coordination with citywide services as well as collaborative projects with other departments. 

Essential duties include but are not limited to: 

• Maintain and support DEM Admin network 
• Provide escort for other city partners and vendors to the Data Center and Telco Room 
• Install new network and server equipment into Data Center  
• Decommission old equipment  
• Maintain and support CAD network  
• Ensure the drawings are maintained and updated  
• Procure servers, software, and peripherals 
• Perform “rack-and-stack” deployments for Windows 20XX servers as needed 
• Monitor and reports on server health 
• Monitor and reports backup status 
• Maintain and document changes in Active Directory Group Policy and DNS records 
• Deploy and manage virtual servers in VMware environments 
• Assist in technical design of disaster recovery of servers and services 
• Maintain Windows update services and manages patch approvals 
• Configure and maintain Windows Server 20XX remote application and desktop services 
• Determine the proper installation parameters for software and hardware for smooth integration and efficiency in relation to the enterprise system and network 
• Performs other related duties as assigned. 

Nature of Work: Candidate must be willing to work a 40-hour week as determined by the department. Occasional on-call and/or after-hours work is required. 

How to qualify

Education:  
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND 

Experience: 
One (1) year of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network, that includes 

a) Windows server administration experience consisting of installation of hardware and software, maintenance and configuration changes; 

b) experience in server virtualization with VMWare, including design, installation and configuration of host server as well as the creation, development and management of virtual machines. 

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field. 

Desirable Qualifications: 

• Microsoft certifications 
• VMware certifications. 
• Cisco certifications 
• Knowledge of and experience with administering NetApp Storage systems. 
• Demonstrated expertise in utilizing written and oral communication skills to document and share technical information. 
• Five (5) years of IT experience in a Windows network environment. 
• Experience with system auditing and various compliance configurations. 
• Advanced experience troubleshooting RDP and remote application services. 

VERIFICATION: Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

What else should I know?

SELECTION PROCEDURE:  
The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.  

Additional Information Regarding Employment with the City and County of San Francisco:  

• Information About the Hiring Process 
• Conviction History  
• Employee Benefits Overview    
• Equal Employment Opportunity   
• Disaster Service Worker  
• ADA Accommodation  
• Veterans Preference  
• Right to Work 
• Copies of Application Documents 
• Diversity Statement  

HOW TO APPLY  

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.  

Select the “Apply Now” button and follow instructions on the screen.  

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.    

Analyst Information: If you have any questions regarding this recruitment or application process, please contact Angie Ignao at angie.ignao@sfgov.org.   

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.