Career Opportunity

Directives Implementation Manager - External Affairs - SFPUC (0932) - (131480)

Recruitment: RTF0131479-01111640

Published: September 20, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 9/14/2023
• Application Filing Deadline: 10/5/2023
• Annual Salary: $155,714-$198,692 (Range A)
• Recruitment ID: PBT-0932-131480; RTF 0131479

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

The Directives Implementation Manager will be responsible for leading the overall implementation of policy directives from the SFPUC Commission, with a focus on those passed beginning in 2020. This charge includes contract management, including oversight of existing consultants as well as the development of Request for Proposals (RFPs) for future consultants, budget management, and assessment of data systems. Implementation of Commission directives from 2020, including the SFPUC’s Racial Justice Resolution, will require identifying and working with key stakeholders towards priorities such as: the development of policies and procedures to support equity; the development of a racial and social equity lens in budgeting, contracting and planning processes; the development of a trauma-informed systems approach; the planning of strategies for community engagement; support for an environmental justice assessment of land use inventory; and the evaluation of the distribution of SFPUC assets.  The Directives Implementation Manager will assess, plan and execute the overall implementation strategy for SFPUC Commission directives and related policy and internal systems development as needed, in collaboration with key stakeholders in External Affairs and across the SFPUC. The Directives Implementation Manager will supervise the Directives Implementation Analyst; this team may grow pending further direction from the SFPUC Commission.

Essential Functions:

• Supervise and manage the analyst in an initial assessment of items identified in Commission directives, and support the analyst in monitoring, tracking, and updating items to ensure successful implementation of goals and plans
• Plan, direct and oversee the implementation plan for SFPUC Commission directives, and monitor the success of identified deliverables
• Manage all existing and new contracts and contractors to ensure seamless and successful contracting strategies, the development of RFPs, the development and management of task orders, budget development, management and invoicing
• Convene and coordinate key internal and external stakeholders to improve and strengthen employee and community engagement
• Develop and deliver trauma-informed and resilient/healing organizational strategies, as directed by the Commission (informed by the Department of Public Health’s trauma-informed practices model)
• Create metrics and performance indicators to assess the conditions, impact, and outcomes generated by program or policy changes, as well as performance measurements to evaluate effectiveness.
• Assess and advance internal resources and operational systems needed to effectuate Commission directives, including but not limited to financial systems and data systems
• Establish and maintain effective and collaborative working relationships with key cross-functional teams, consultants, and other stakeholders
• Support a culture of continuous experimentation and improvement in service of and accountable to our customers and communities
• Perform other related duties as required

Working Relationships:

The Commission Directives Manager will work under the Assistant General Manager of External Affairs (EA) and in cross-functional collaboration with several of EA's divisions, including Communications, Community Benefits, Strategy, Planning and Innovation, and Policy and Government Affairs.

How to qualify

Minimum Qualifications

• Education: Possession of a bachelor’s degree from an accredited college or university AND
• Experience: Five (5) years of professional experience leading and implementing public policy, contract or budget management, and/or program development, of which three (3) years must include experience supervising professionals.
• Education Substitution: May substitute up to 2 years of education with additional years of relevant experience.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Ability to establish and maintain effective working relationships with cross-functional teams, consultants, and stakeholders.
• Highly collaborative, inquisitive, creative, and analytically minded self-starter that can work independently and with a team.
• Ability to gather, analyze and communicate relevant information efficiently and effectively.
• Ability to organize, prioritize and manage complex projects within a large organization with competing priorities.
• Bachelor’s degree in Business, Finance, Public policy, Public administration, Political science or Economics

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification:

“Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.”

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:

• Knowledge of principles and techniques of governmental organization and management
• Knowledge or principles and techniques of economic and policy analysis
• Ability to develop, implement and manage programmatic and administrative strategies and projects on a variety of complex issues to accomplish goals
• Ability to supervise, coordinate and direct work of subordinates and consultants
• Strong oral and written communication skills with the ability to work effectively with other SFPUC divisions, other City departments and external stakeholders.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.  Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.  

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s)constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ivy Hankins, at ihankins@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

VIDEO:  https://youtu.be/inc4CF4VKFE

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.