Career Opportunity

Mission District Street Conditions Response Programs Manager – Department of Emergency Management (2593)

Recruitment: RTF0139577-01155182

Published: September 26, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: September 8, 2023 
Application Deadline: File Immediately. This announcement may close at any time after 5:00 pm on September 22, 2023  
Compensation Range: $112,866 - $137,228 Annually  

This is a Permanent Exempt appointment not to exceed two (2) years. However, appointees would have an opportunity to reapply for an additional term. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.  

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit http://www.sfdem.org/.  

Role description

Under direction of the DEM Street Conditions Director, the Mission District Street Conditions Response Programs Manager manages the coordination of multiple city programs to ensure city streets and public spaces are safe and clean and medical, mental health, and housing services programs are being made accessible to those in need. 

Essential duties include but are not limited to:  

• Coordinate with City agencies to further the immediate priorities of the Mission community, including decreasing encampment activity and open drug sales, increasing connections to treatment, shelter, and services for those who need it, and maintaining infrastructure and street improvements and cleaning in the neighborhood. 
• Develops and coordinates daily operations and collaborations between multiple city departments (HSH, DPH, SFFD, DPW, SFPD, MTA) and community stakeholders with the goal of improving street conditions in the mission district. This includes ensuring that adequate departmental staff are available to complete assigned work daily. 
• Initiates and communicates plans and expectations, while ensuring assigned staff from appropriate departments complete tasks within the scope of departmental guidelines. This includes feedback to individual departments on safety issues, best practices, adherence to city policies and procedures. 
• Consults regarding policy and plan development; supports determining goals and priorities. Assesses and reports on progress. 
• Monitor and evaluate the effectiveness and efficiency of the ongoing Street Response and Joint Field Operations programs in the Mission District. 
• Collaborate with critical parties including but not limited to the outreach and street response programs of the Departments of Public Health, Homelessness and Supportive Housing, San Francisco Fire Department, Emergency Management, Public Works, and San Francisco Police Department. 
• Facilitate regular coordination meetings as necessary  
• Oversee project plans and deliverables by the Department of Emergency Management Street Response Coordination group assigned to ongoing Mission District operations. 
• Maintain positive working relationships with City agencies, community organizations, neighborhood stakeholder groups, residents, businesses, and other community representatives.  
• Acts as a liaison with outside agencies and programs to render advice on program policies, seek improvement in facilities and activities, and perform other important liaison functions. 
• Consults and advises on deployment of ongoing community ambassador program.  
• Collect and analyze street response programs output metrics in the Mission District; oversee, coordinate, and understand operational context for outcome measures associated with these output metrics. 
• Coordinate and liaise with City representatives, including Department Heads and elected officials, to provide regular updates and briefings on initiative progress.  
• Recommends policy and administrative procedures for ongoing City investment in Mission neighborhood initiatives. 
• Perform related work as required within the Street Response Coordination Division of the Department of Emergency Management. 

How to qualify

Education:  
Possession of a baccalaureate degree from an accredited college or university; AND 

Experience: 
Three (3) years of professional level administrative or management experience with primary responsibility for overseeing, monitoring, and/or coordinating a program providing health and/or human services. 

Substitution:  

1. Additional experience as described above may be substituted for the required degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one year. 
2. Possession of Master’s degree in Public Health, Public Administration, Health Administration, Health & Human Services or closely related field may substitute for one (1) year of the required experience 

Desirable Qualifications: 

• Three or more years of experience working in the Mission District coordinating with various community/resident, business, non-profit, and government stakeholders on complex issues. 
• Deep knowledge of social service and outreach programs, government agencies, and healthcare and homelessness systems. 
• Knowledge and experience with the laws and enforcement agencies that intersect with the people experiencing homelessness and encampment activity. 
• Ability to work collaboratively with all government agencies and non-profit service providers and elected officials working on homelessness, drug user health, encampments, sanitation, and enforcement. 
• Strong facilitation, coordination, and communications skills. 

VERIFICATION: Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

What else should I know?

SELECTION PROCEDURE: The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all the steps in the selection procedure.  

Additional Information Regarding Employment with the City and County of San Francisco:  

• Information About the Hiring Process 
• Conviction History  
• Employee Benefits Overview    
• Equal Employment Opportunity   
• Disaster Service Worker  
• ADA Accommodation  
• Veterans Preference  
• Right to Work 
• Copies of Application Documents 
• Diversity Statement  

HOW TO APPLY  

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.  

Select the “Apply Now” button and follow instructions on the screen.  

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.    

Analyst Information: If you have any questions regarding this recruitment or application process, please contact Angie Ignao at angie.ignao@sfgov.org.   

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.