Career Opportunity

Career Center Manager (0922) - Department of Human Resources

Recruitment: RTF0140466-01155604

Published: September 29, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Specific information regarding this recruitment process are listed below:

• Application Opening: Friday, September 29, 2023
• Application Deadline: Friday, October 13, 2023
• Annual salary range: $125,242 - $159,926 (Range A)
• Work Location: San Francisco City Hall - 1 Dr Carlton B Goodlett Place, San Francisco, CA 94102
• Work schedule: Fully on-site, with occasional hybrid work. Position may also require occasional evening and/or weekend work hours.
• Appointment Type: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months. 
• List ID: RTF0140466-01155604

Role description

Position Description:

The Department of Human Resources (DHR) will be opening a new Career Center located within San Francisco City Hall, and is seeking a Career Center Manager to provide on-site leadership in developing and implementing Career Center programming. The Career Center Manager will lead a small team of program staff responsible for delivering career counseling services to City employees, and connecting employees to educational and professional development resources and programs that support their career development goals within the City and County of San Francisco.The Career Center Manager will collaborate with other division managers and staff to leverage and coordinate workforce development services in support of City employees. The Career Center Manager will have a special focus on equitable career development support, and will prioritize career development services for underrepresented City employees who have faced limited opportunities for growth, development, and advancement within the City workforce.

Key duties and responsibilities for the Career Center Manager include, but is not limited to, the following:

Staff Supervision and Development: 

• Provide supervision, ongoing coaching support, and professional development to a small team of human resources professionals.
• Serve as hiring manager for Career Center program staff.

Career Development Service Delivery to City Employees:

• Provide and/or coordinate in-person career counseling services, City career development sessions, employment information sessions, job application assistance sessions, and career events for City employees and diverse job seekers interested in exploring career opportunities within the City workforce.

• Develop and actively promote a quarterly menu and schedule of Career Center programming; develop outreach materials and lead promotional efforts to drive utilization of Career Center services.
• Provide excellent customer service to City employees who utilize the Career Center, guiding them on how to access and utilize existing professional development resources and educational programs to support their career development goals.
• Partner with local educational organizations including City College of San Francisco, to share information on community resources that can support employees’ career development goals and educational attainment.
• Support promotion and implementation of career pathway programs.
• Develop a City model for creation of individualized career development plans for City employees.

Service Delivery to Job Seekers/Community Members:

• Develop and implement on-site Career Center programming in collaboration with other DHR divisions, to support job seekers interested in learning about and applying for City employment opportunities.
• Track citywide job opportunities posted on City’s Careers webpage and promote these opportunities to Career Center visitors.
• Utilize functionality and tools in the SmartRecruiters applicant tracking system to support the City’s recruitment, outreach, and candidate engagement efforts.

Data and Evaluation:

• Review data including City workforce data, vacancy reports, and data from the applicant tracking system to identify in-demand job opportunities; connect interested and qualified jobseekers and employees seeking career mobility to available job opportunities.
• Determine career development needs of City workers by conducting needs assessments and analyzing data from City employees, department partners, and labor partners to inform development and refinement of Career Center programming. 
• Collect data and develop metrics to evaluate equitable utilization and impact of Career Center services; develop quarterly reports to share with DHR leadership on Career Center activities, utilization, and impact.

Collaborations:

• Coordinate with the DHR Operations team to ensure that DHR’s fingerprinting and onboarding services will be well-integrated into the Career Center space; foster positive, collaborative working relationships between DHR staff stationed at the City Hall Career Center.
• Serve as DHR on-site representative at City Hall; collaborate effectively with City Hall staff to ensure the Career Center is a safe, accessible, vibrant, well-utilized resource space for City employees and job seekers.
• Participate in the Workforce and Organizational Development Division’s team meetings and management meetings; provide updates on Career Center activities to division colleagues and identify opportunities to collaborate to achieve division goals and priorities.

How to qualify

Education: Possession of a Bachelor's degree from an accredited college or university

Experience: Four (4) years of professional experience in any of the following functional areas of employee training, career coaching, mentoring, workforce development programs, human resources, recruitment, and employment assistance.

Substitution: Applicants may substitute up to two (2) years of the educational requirement with additional qualifying experience on a year to year basis. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Desirable Qualifications

• Supervisory experience
• Experience with workforce development programs and initiatives
• Experience training, coaching, and/or mentoring individuals from underserved and diverse communities
• Commitment to diversity, equity, and inclusion initiatives
• Strong oral and written communication skills
• Marketing and Communications experience
• Public sector experience
• Data-driven and strong analytical experience
• Experience working within a fast paced and ambiguous environment

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the Analyst, Gary Chen at gary.w.chen@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.