Career Opportunity

Senior IS Cloud System Engineer – SFPD (1043)

Recruitment: RTF0138611-01151815

Published: October 13, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

Who We Are: The San Francisco Police Department was established in 1849 and continually strives to become a more effective, inclusive and modern police department, while earning the trust and pride of those we serve and those who serve.  Our goal is to reflect on current SFPD initiatives, assess best practices across the country, and evaluate the changing environment in policing and within the City to arrive at a strategy statement that the Department and our community can embody every day.

The San Francisco Police Department stands for Safety and Respect for All. We will engage in just transparent unbiased and responsive policing. We will do so in the spirit of dignity and in collaboration with the community. And we will maintain and build trust and respect as the guardians of Constitutional and human rights.

The San Francisco Police Department is committed to excellence in law enforcement and is dedicated to the people, traditions and diversity of our City. The department provides service with understanding, response with compassion, performance with integrity and law enforcement with vision. The department has grown into a nationally known police department providing law enforcement services to one of the most recognized cities in the United States.

Specific information regarding this recruitment process are listed below:

• Application Opening: October 13, 2023
• Application Deadline: Apply immediately, announcement may close anytime after two weeks from posting date.
• Class & Compensation: $143,026 - $179,946
• Recruitment ID: PEX-1043-138612
• Work Location: SFPD Headquarters, 1245 3rd Street, San Francisco, CA 94158
• Work Schedule: Full-time, usually Monday through Friday, 9:00 am to 5:00 pm. However, this position will require applicant to be available to work in a rotational on-call, after-hours capacity and to work weekends and holidays whenever necessary to support the 24/7 operation of the Police Department. Hybrid Telecommuting work schedule available in line with CCSF policy.

Role description

Under general supervision, the Senior IS Cloud Engineer assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing large complex Infrastructure setup consisting of a combination that may include servers, storage, databases, data protection and networks that integrate these systems together in SFPD’s Hybrid Cloud environment.

Essential Duties:

1. Leads the day-to-day operational support for server, storage, or network infrastructures.
2. Supports the team with migration of on-premise workloads to Cloud (AWS , OCI , Azure), configure cloud infrastructure components and build Database environments.
3. Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications.
4. Manages the Microsoft SQL Server, Oracle databases and Postgres databases, including installing relational database software, provisioning users' access to the databases, securing data, tuning database performance and disaster recovery.
5. Leads in planning and implementing changes to infrastructure with the goal of enhancing performance.
6. Performs complex storage and server data backup, data migration and disaster recovery operations.
7. Performs complex software and operating system ( Windows and Linux) upgrades and track system licensing.
8. Configures security settings or access permissions for groups and individuals.
9. Provides technical support (help desk) to users by troubleshooting problems related to network or platform performance.
10. Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware.
11. Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software.
12. Works with Business Applications, vendors, consultants, contractors and IT personnel from other City Bureaus, Divisions and Departments.
13. Provides technical guidance and assistance to other IS Engineers and IS Administrators.
14. Perform related duties and responsibilities, as assigned.

How to qualify

1. Education: An associate degree in computer science or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]

AND

2. Experience: Three (3) years of full-time experience (equivalent to 2000 hours) analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network.

• Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely-related field.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Background Investigation: Prior to employment with the San Francisco Police Department, a thorough background investigation will be conducted to determine the candidate’s suitability for employment. The investigation may include, but not be limited to: criminal history records, driving records, drug/alcohol screening, and other related employment and personal history records. Reasons for rejection may include use of  controlled substances and alcohol, felony conviction, repeated or serious violations of the law, inability to work with co-workers, inability to accept supervision, inability to follow rules and regulations or other relevant factors. Candidates may be required to undergo  drug/alcohol screening, and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. Criminal records will be carefully reviewed; candidates who do not report their complete criminal records on their applications will be disqualified. Applicants will be fingerprinted.

What else should I know?

Recruiter Information: If you have any questions regarding this recruitment or application process, please contact the Staff Services analyst, Danny Wan at danny.wan@sfgov.org.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

SFPD Recruitment: https://www.sanfranciscopolice.org/your-sfpd/careers

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

1. Select the “I’m Interested” button and follow instructions on the screen

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.