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Career Opportunity

Assistant Director, Access, Engagement, and Family-Centered Care (0922 Manager I) - Department of Public Health

Recruitment: RTF0139792-01129293

Published: November 18, 2023

Accepting applications until: November 17, 2023

Contact:

Jerome Anabu - Jerome.Anabu@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 0922-Manager I
Starting salary range: $134,576.00 - $171,834.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List
List type: Combined Promotive and Entrance
 

About:

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Amended to reflect changes to the selection procedures.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Role description

Under direction of the Children, Youth and Families (CYF) Deputy Director, the CYF Assistant Director will oversee the implementation of a CYF Access, Engagement, and Care Coordination Workplan. This system-wide initiative will focus on improving access and engagement, including the development of level of care tools and data dashboards to support clinical decision making and program planning.

This position will support general practice improvement efforts to expand and broaden the capacity for system wide training/consultation on specific treatment modalities and/or populations served and support the system in the implementation of evidence-based and clinical practices rolled out within CYF. The immediate focus areas include increasing the availability of i) family-based models, ii) services for young children (0 to 5 years), iii) targeted case management/care coordination strategies to address social drivers of health, and iv) practices to address gaps in culturally responsive and relevant services across CYF.    

Additionally, the Assistant Director will oversee the CYF Consumer Advisory Board to ensure consistent input and guidance from children, youth, and families in system wide initiatives, the implementation of meaningful feedback loops, and program improvement projects. This position will provide oversight for cross-system initiatives (e.g., Families Rising; Legacy, the Parent Training Institute) including the direct supervision of at least two staff. The Assistant Director will also oversee budgets, contracts, solicitations, compliance related requirements, and annual data reporting. 

The Assistant Director, Access, Engagement, and Family-Centered Care (0922 Manager I) performs the following essential job functions:

  • Coordinates and promotes adherence to CYF Practice Guidelines, leading initiatives for system-wide training in case management, care coordination, family-centered interventions, and 0 to 5 practice models; manages the implementation of family-focused legislation and reform efforts at local, state, and federal levels.
  • Establishes and manages a CYF SOC Community Advisory Board (CAB), overseeing board recruitment, training, meetings, and objectives; ensures child, youth, and family input in program planning, gathers feedback, and creates action plans to enhance the system-wide approach.
  • Oversees the operational activities of several behavioral health programs and supports the coordination of work among different units within CYF.
  • Develops solicitations for new services and manages contracts and budgets.
  • Leads data collection for evaluation, research, and quality improvement across clinics/programs and system-wide initiatives; assesses improvement efforts and develops annual reports showcasing family-centered outcomes and investments.
  • Creates and executes a CYF strategic plan for access, engagement, and system flow, incorporating metrics tracking; builds robust partnerships and communication with CYF providers to gauge system capacity and facilitate timely access.

The Assistant Director, Access, Engagement, and Family-Centered Care (0922 Manager I) may perform other duties as assigned/required.

How to qualify

Required Minimum Qualifications

  1. ​​​​​Experience: Three (3) years of verifiable professional experience administering operations for a program that provides behavioral health services; AND
  2. License/Certification: Possession of a valid license as a Licensed Clinical Social Worker (LCSW), issued by the California Board of Behavioral Sciences (BBS); OR Possession of a valid license as a Licensed Marriage and Family Therapist (LMFT), issued by the California Board of Behavioral Sciences (BBS); OR Possession of a valid license as a Licensed Professional Clinical Counselor (LPCC), issued by the California Board of Behavioral Sciences (BBS); OR Possession of a valid license as a Psychologist issued by the California Board of Psychology

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year full time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Desirable Qualifications
The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

  • Two (2) years of experience supervising professionals
  • Two (2) years of clinical behavioral health experience with children, youth, and families

Important Note
Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Training and Experience Evaluation (T&E) (Weight: 100%)
Candidates will be invited to respond to a Training and Experience Evaluation (T&E) designed to measure management competencies as well as job-related areas which may include, but are not limited to: problem solving; leadership; decision making; interpersonal ability; budget and human resources; team building; communication, conflict resolution, and process improvement. The T&E link will be emailed to the email address listed on the candidate’s online application. Candidates will be required to respond to the T&E by the deadline indicated and must submit the completed evaluation as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their T&E responses. Candidates must achieve a passing score on the training and evaluation evaluation in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2022-23.pdf.

What else should I know?

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov to begin the application process. 

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst Jerome Anabu at Jerome.Anabu@sfdph.org or (628) 271-6813.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.