Career Opportunity

Bilingual (English-Chinese) Campaign Services Coordinator – San Francisco Department of Elections (1404 Clerk)

Recruitment: REF33682Y

Published: October 23, 2023

Accepting applications until: November 03, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

About the Department of Elections  

The mission of the Department of Elections (Department) is to provide equitable access to voting and election-related services and to conduct free, fair, and functional elections for the City and County of San Francisco. Department staff work year-round to ensure that every eligible San Franciscan has easy access to safe, barrier-free registration and voting options. The Department also works continuously to improve its elections programs with the goal of making them ever more efficient and responsive to the needs of San Francisco voters.

The Department strives to cultivate a workplace environment in which employees of all racial and ethnic backgrounds feel respected, valued, and supported in providing the fairest and most effective services possible to San Francisco residents. The Department is committed to maintaining an inclusive workplace and to providing the training and resources necessary for all employees to succeed in delivering equitable services to city residents. (To learn more about our internal racial equity goals, please read the Department’s 2021-23 Racial Equity Action Plan.)

The Department is committed to reaching job seekers from underrepresented communities. Applicants with such backgrounds are therefore strongly encouraged to apply. 

Role description

In preparation for the March 5, 2024 Presidential Primary Election, the Department is seeking applications for a seasonal bilingual (English-Chinese) Campaign Services Coordinator position to assist with providing election information to the general public in person, over the phone, and by email. This position involves working directly with the public. Applicants must be bilingual in Chinese (Cantonese, Mandarin, or both) with a high command of English.

The ideal candidate has a strong work ethic and a high level of integrity. This position requires excellent communication skills in English, with equivalent proficiency in Chinese. The ideal candidate will have a knowledge of the election process and election procedures; experience in customer service in an office setting and/or call-center; ability to manage a significant volume of tasks, activities, and projects; knowledge of Microsoft Word, Excel, and PowerPoint.

In addition to the range of duties assigned to the 1404 job code, https://careers.sf.gov/classifications/?classCode=1404&setId=COMMN, the person in this position will have the following essential duties and responsibilities:

1. Staff the front counter and provide assistance to voters and members of the public, in person, over the phone, and by email.
2. Assist in preparing responses to voters, elected officials, campaign organizations, legal representatives, and other members of the public, related to such topics as election deadlines and processes, candidate or ballot argument requirements, information to be published in the Voter Information Pamphlet or on the ballot, petition processing, etc.
3. Assist in facilitating observation of election activities and processes for interested members of the public, including providing tours of the Department, ensuring observers are following observation rules and responding to questions about election processes.
4. Assist in facilitating voter communication through the Department’s main public inquiry response mechanisms -- SFVote email systems.
5. Perform other related duties as assigned.

Position Overview and Schedule:

This is a seasonal position, with the start date contingent upon completion of the hiring process. The Department is looking to have the person in this position start on November 27, 2023. The end date for the position is approximately second week of March 2024, with opportunity for assignment extension depending on the operational needs of the Department in the post-election cycle.

Work will be on site at the Department of Elections Office at City Hall, San Francisco, California. Work hours will vary in accordance with the demands of the election cycle and will range between 40 and 60 hours per week. Although most work is expected to be completed during normal workday hours, 8 a.m.-5 p.m., Monday through Friday, employee must be available to work overtime both during the week and on weekends as necessary. Overtime hours will be paid at 1.5 the hourly rate.

This is a temporary exempt, as-need position.  Temporary exempt as-needed employees who have worked more than 1040 hours in any consecutive 12 month period, and whose normal work week at the time of inclusion in the system is not less than 20 hours are eligible for health coverage and retirement benefits. More information on the City and County of San Francisco benefit policies is available in the Employee Handbook at https://sfdhr.org/sites/default/files/documents/Forms-Documents/Employee-Handbook.pdf

Position Salary: $28.925 to $35.15 hourly

$60,164 to $73,112 annually

How to qualify

Minimum Qualifications

One (1) year of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Substitution:  Completion of an approved City and County of San Francisco Clerical Administrative Training program, or completion of a clerical training program (240 hours), or 15 semester units (or equivalent quarter units) of coursework from an accredited college or university may substitute for up to 6 months of required experience.

Bilingual Requirement: This position requires bilingual skills in English and Chinese.

Desired Qualifications

• A demonstrated strong work ethic and high level of integrity
• Experience providing excellent customer service
• Experience accurately entering data and using computer software
• Flexibility and tolerance for occasional long hours
• Ability to maintain enthusiasm, patience, and a positive demeanor

How to Apply

When completing your application on SmartRecruiters, you must:

• Check the boxes in the application that indicate that you speak, read, and write Chinese.
• Include a resume and, a brief cover letter in English and Traditional Chinese detailing how you meet the above qualifications.

To be considered for this position, documents must be received by 5:00 p.m., Friday, November 3, 2023.

If you have any questions regarding this recruitment or application process, please contact the Elections Hiring Team at elections.careers@sfgov.org.

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Carol Isen - Human Resources Director

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.