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Career Opportunity

Manager IV - Facilities Division - SFO (0932) - (141269)

Recruitment: RTF0141251-01120692

Published: October 31, 2023


Charlene Cun -

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Department: San Francisco International Airport
Job class: 0932-Manager IV
Starting salary range: $159,224.00 - $203,164.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

  • Application Opening: 10/31/2023
  • Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on November 8, 2023
  • Compensation: $155,714 to $198,692 annually
  • Recruitment ID: PBT-0932-141269

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer
SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook

Role description

Under general administrative direction, the Manager IV, working at the San Francisco International Airport (SFO) on the Facilities team, will have sole responsibility for a functional section of service. This role coordinates and implements program planning related to the operations, maintenance, repair, overhaul and construction of the utilities, facilities, structures, vehicles, equipment, and/or electrical or plumbing maintenance. Also, this role is responsible for defining staffing requirements, resource allocation, and identification of future resource needs within the designated functional section in Facilities. Incumbents also interface with all managerial levels of city/county government and outside agencies and serve as representatives of the division or department in meetings involving administrative systems, policies, or procedures; and perform related duties as required.

This recruitment will be used to fill multiple positions within SFO’s Facilities, which may include the following sections:

Utility Systems:

Utility Systems Section consists of the day-to-day operations of the Mel Leong Treatment Plant, Mechanical Maintenance Section and the Steamfitting Shop at the San Francisco International Airport.  Oversight of an Industrial Wastewater Treatment Plant and a Sanitary Wastewater Treatment Plant tasked with treating approximately 1 million gallons of wastewater per day, with a staff of 38. Additionally, this section is responsible for the maintenance and repair of large and varied stationary mechanical machinery and equipment at the Airport and managing the work of approximately 55 mechanical maintenance staff.

Maintenance & Alteration:

The Maintenance and Alteration Section consists of unionized craft shops, and oversight of activities related to the alternations, maintenance, repair and construction of the facilities and structures through the airport campus.  This team is responsible for the oversight and for conducting field inspections to ensure conformity with established work practices and standards and oversight of the preventative maintenance (PM) programs; and ensuring that the facilities are safe and operational.

Electrical & Plumbing:

Electrical & Plumbing consists of the day-to-day activities related to the operations, maintenance, repair and construction of electrical and plumbing, fire alarm and fire suppression systems through the Airport's campus. This team also coordinates field inspections to ensure conformity with established work practices and standards and consists of the coordination of the preventative maintenance program for these systems, including all NFPA required inspection, testing and maintenance.    

Duties and Responsibilities:

1. Plans, monitors, evaluates, supervises and coordinates the work of various sections within Facilities; advises and consults with supervisors and section managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures

2. Develops, implements and maintains procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of Facilities; coordinates work activities between sections or trades within the San Francisco International Airport (SFO) to prevent delays in required actions or to improve programs or services; assists in the identification, development and implementation of departmental goals, objectives, policies, and priorities; assists in the determination of resource allocation and levels of service according to established policies.

3. Receives and analyzes Facilities and departmental reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.

4. Monitors the work of and provides coaching to subordinates to improve performance.

5. Directs the allocation of resources to achieve timely outcomes and measurable goals aligned to SFO’s 5-Year Strategic Plan; adjusts plans and programs to meet emerging or innovative programs, while continuing to address operational priorities.

6. Monitors and evaluates the effectiveness and efficiency of Facilities' service delivery system, organizational structure, staffing levels, systems, and other internal operations; identifies and recommends alternative approaches or improvements; implements revisions, adjustments and changes.

7. May serve as liaison for the Department with a variety of other City/County staff, policy-making officials, and officials of outside agencies; explains and justifies Departmental or administrative procedures, policies, or programs; negotiates and resolves difficult and complex issues and problems.

8. May plan, develop, implement or direct major or complex projects or programs which span a number of the sections or divisions related to Facilities; directs the research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.

9. Participates in budget development for Facilities by providing detailed justification and persuasive arguments for proposals or initiatives. Oversees and administers Facilities budget; directs and monitors expenditures in accordance with the approved budget; and provides executive management with early warning and practical options to potential cost overruns.

How to qualify

Education: Possession of a baccalaureate degree from an accredited college or university.

Experience: Five (5) years of verifiable work experience in utility engineering, mechanical engineering, building, equipment, vehicle, electrical, or plumbing maintenance, in a large airport or other large complex facility or campus, of which three (3) years must have been in a supervisory capacity.

License: Possession & maintenance of a valid class C driver’s license.

Substitution: Additional work experience as described above may fully substitute for the required degree on a year for year basis up to 4 years. One year of experience is equal to 30 semester units/45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): (Weight: Qualifying)

This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire Evaluation: (Weight: 100%)

Qualified candidates will be sent a Supplemental Questionnaire after the closing of this filing period. Applicants will be given a deadline to return the Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related sections which have been identified as critical for positions in class 0932 Manager IV.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Some positions may also require the following:

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Section. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination

Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended up to 48 months with the approval of the Human Resources Director.

To find Departments which use this classification, please see .

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Talent Acquisition Program Manager Tara Stevens at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.