Career Opportunity
DIRECTOR OF PERFORMANCE IMPROVEMENT (0931 Manager III)
Recruitment: RTF0140297-01146966
Published: November 17, 2023
Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More
Job class: 0931-Manager III
Starting salary range: $148,304.00 - $189,306.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance
About:
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Application Opening – Wednesday, November 1st, 2023
Application Deadline – The application filing will be open continuously at least through Thursday, November 16th, 2023 and will close any time thereafter.
Salary: $145,028 and $185,146
Appointment Type: Permanent Civil Service
Recruitment ID: PBT-0931-140298
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.
The 0931 Manager III – Director of Performance Improvement at Laguna Honda Hospital and Rehabilitation Center (LHH) serves as the primary knowledge expert for performance improvement strategy and regulatory data compliance for the organization. The position supervises the development, coordination, implementation, and evaluation of all Performance Improvement activities coordinated by the Quality Management Department. This oversight includes submission of publicly reported and regulatory required data.
Role description
The Director of Performance Improvement at LHH (0931 Manager III) performs the following essential functions:
- Coordinates, manages, and monitors crucial external quality data reporting requirements.
- Directs and supervises Performance Improvement staff in areas including, but not limited to data collection, analytics, dissemination (internal), submission reports (external), and facilitating follow-up and development of action plans.
- Provides strategic planning and coaching for hospital leadership in performance improvement concepts and practical assistance with implementing performance improvement strategies (e.g. PDSA: Plan, Do, Study, Act).
- Works with hospital departments and the medical staff to develop, manage, and monitor complex performance improvement programs including conducting detailed studies and preparing reports with recommendations for new systems and procedures that impact multiple departments.
- Negotiates and resolves issues related to the implementation and evaluation of performance improvement projects.
- Analyzes CMS, CDPH, and other external regulations related to performance improvement for departments and committees.
- Monitors and analyzes reports and presents results to hospital executive committees and the Governing Body.
- Represents the Quality Management Department on hospital and medical staff committees; represents LHH and the Department of Public Health (DPH) at external meetings.
- Collaborates with San Francisco Health Network quality leaders to promote alignment with performance improvement strategic priorities.
The Director of Performance Improvement at Laguna Honda Hospital and Rehabilitation Center (0931 Manager III) performs other duties as assigned or required.
How to qualify
REQUIRED MINIMUM QUALIFICATIONS
- EDUCATION: Bachelor's degree from an accredited college or university. AND
- EXPERIENCE: Five (5) years of professional performance improvement and/or quality management experience, three (3) of which must include supervision of professionals.
Verifying education Verifying experience
EDUCATION SUBSTITUTION: Additional qualifying experience may substitute for the required education on a year-for-year basis up to a maximum of two (2) years. One year is equivalent to thirty (30) semester or forty-five (45) quarter units.
Important Note: Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.
Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week). Any overtime hours that were worked above 40 hours per week are not included in the calculation to determine qualifying hours worked.
Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
DESIRABLE QUALIFICATIONS:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
- Professional performance improvement and/or quality management experience in a medical setting or health related institution, organization, or agency
- Lean or Six Sigma certification
Selection Procedures:
Supplemental Questionnaire (Weight: 100%)
After application submission, candidates deemed qualified will be invited to respond to an emailed Supplemental Questionnaire (SQ) examination designed to measure management competencies as well as job-related areas which may include, but are not limited to: Problem Solving; Leadership; Decision Making; Interpersonal Skills; Human Resources Management; Team Building; Communication and Conflict Management, and knowledge and administrative abilities related to this job. The SQ link will be emailed to the email address listed on the candidate’s online application. Candidates will be required to respond to the SQ by the deadline indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on the above-described exam in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administer additional selection procedures to make a final hiring decision.
Certification
The certification rule for the eligible list resulting from this examination will be the Rule of the List.
Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit understanding the hiring process.
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director. The eligible list may be used to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list. To find Departments that use this classification, please see List of Position Counts by Job Class and Department.
What else should I know?
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages using this link. Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received for every announcement they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at this link. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.
COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Additional information regarding Employment with the City and County of San Francisco:
Information about the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Reasonable Accommodation
Right to Work
Copies of Application Documents
Diversity Statement
Veterans Preference
Seniority Credit in Promotional Exams
If you have any questions regarding this recruitment or application process, please contact the analyst
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
Our e-mail communications may come from more than one department so please make sure your email is set to accept messages using this link. Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.
Applicants will receive a confirmation email that their online application has been received for every announcement they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Terms of Announcement and Appeal Rights:
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at this link. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others.
COVID-19 Policies
Personal Protective Equipment (PPE)
Medical Examination Prior to Hiring
Electronic Health Record (EHR)
Licensure/Certification/Registration
Note on ICARE
Additional information regarding Employment with the City and County of San Francisco:
Information about the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Workers
Reasonable Accommodation
Right to Work
Copies of Application Documents
Diversity Statement
Veterans Preference
Seniority Credit in Promotional Exams
If you have any questions regarding this recruitment or application process, please contact the analyst, sayana.domshoeva@sfdph.org or 628-271-6715.
We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.