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Career Opportunity

City Performance Operations Analyst (1823)

Recruitment: RTF0141563-01093751

Published: November 08, 2023


Kira Sanchez -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Controller
Job class: 1823-Senior Administrative Analyst
Salary range: $115,934.00 - $140,894.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

About the Controller’s Office:
The Controller is the City’s chief financial officer. Our team includes financial, technology, and analytical professionals who work hard to secure the City's financial integrity and promote efficient, effective, and accountable government. We hold ourselves to high standards and strive to be a model for good government. We value the diverse backgrounds, perspectives, and lived experiences of our teams and clients in everything we do. We work in a collaborative and inclusive environment, promote equal opportunity, and invest in our team members' professional development and well-being. You can expect to work alongside colleagues committed to serving the public with integrity and want to see positive impacts from their work. We are looking for intelligent, motivated individuals who want to make a difference and use government to solve our City’s problems, including addressing long-standing and harmful disparities in our communities. Join us in the Controller's Office for a career with purpose and professional growth. 

The City Services Auditor (CSA), City Performance Division:
The City of San Francisco works to be a national leader in public service delivery, and the Controller’s Office City Services Auditor (CSA) plays a vital role in this effort. The CSA, which includes the Audits and City Performance Divisions, has broad, voter-established mandates to promote and improve the San Francisco city government's efficiency, effectiveness, and accountability. 

San Francisco provides many public services, including public safety and justice; public health and human services; transportation and infrastructure; parks, culture, and arts; economic development and land use; and public utility, airport, and port operation. City Performance is made up of 38 team members who come from different professional backgrounds, bringing a variety of skill sets, policy area expertise, and interests to work collaboratively to improve local government. Our work with City departments includes data analysis and visualization, facilitation and inter-departmental collaboration, project management, process improvement, performance measurement and management, and contracting.

City Performance’s goals are to:

  • Support City departments in making transparent, data-driven decisions.
  • Guide City departments in aligning programming with resources for greater efficiency and impact.
  • Provide City departments with the tools to innovate, test, and learn.

Examples of Our Work:

Role description

About the Position
Salary range: $113,386 - $137,800
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Rule: Rule of Three What does this mean
Announcement Closes: 11/22/2023

The Operations Analyst supports operations within the City Services Auditor, focusing on business and operational processes for the City Performance Division. Key duties include:

  • Support the Operations Manager and Deputy Director in managing the City Performance training plan, including identifying staff training and professional development needs, coordinating processes to develop and administer training tasks, and acting as the central contact on training opportunities, reimbursements, and tracking.
  • Under the direction of the Business and Operations Manager, manage the quarterly and year-end billing process, including maintaining the work order overview spreadsheet, creating billing templates and quarterly bills, creating projection reports, tracking and balancing all CSA expenditures, and distributing bills to departments. Conduct various budget-to-expenditure comparative analyses and monitor staff hours and other expenditures to ensure proper billing and recovery. Manage year-end process so that expenditures match recoveries.
  • Collaborate with the Controller’s Central Finance team, Contracts team, MIS team, and Project Managers on the creation and execution of purchase orders and serve as the lead to obtain approvals and record receipt of all invoices and employee reimbursements.
  • Assist with operational needs, including maintaining records of current policies and procedures and assisting with logistics, office materials, facilities, and technology needs.
  • Serve as a staff resource for analyzing, documenting, updating, and communicating division policies and procedures via local area network, SharePoint, and other communication methods.  Share public reports via the Controller's Office systems.
  • Provide hiring support, including creating hiring schedules for both in-person and virtual panels; serving as the lead contact with the Controller’s HR staff, candidates, and hiring manager; preparing materials (applications/resumes, forms, etc.); running panel interviews, and other hiring tasks as needed. Support new employee orientation activities, including coordinating with HR and MIS, scheduling and managing onboarding sessions, and planning activities to introduce new staff to existing staff.
  • Use reporting software such as PowerBI to create and maintain operation reports, including timesheet reports, billing reports, budget reports, work order projection reports, staffing reports, and others.
  • Support staff resource management, including supporting the quarterly resource planning and allocation process. Manage City Performance spreadsheets and databases to forecast staff hours. Track staff assignments to projects in CSA's systems and manage operations to ensure City Performance can track resources allocated to each project.
  • Serve as the Microsoft Project (MSP) Super User to set up new employees in MSP and train staff on how to use MSP, including how to enter time and project information. Problem-solve issues that arise and document new procedures and updates.
  • Support public committees, including the Citizens' General Obligation Bond Oversight Committee, the Our City Our Home Oversight Committee, and other Controller's Office committees. Tasks include scheduling and coordinating all meeting logistics, including meeting room reservations; preparation, posting, and dissemination of Commission agendas and meeting links, public notices, meeting slides, scripts, meeting minutes, resolutions, information, and other essential documents; ensuring hybrid meeting technology is operational and that meetings are recorded. Coordinate with other City agencies to ensure committees meet regularly and conduct business appropriately.

The Ideal Candidate

  • Has strong communication and organizational skills;   
  • Values being part of a team, and is comfortable supporting the operational needs of a large team of analysts and project managers;
  • Has experience or interest in developing new tools and processes to streamline and improve the team’s work; and
  • Has a passion for government service or public policy and/or a desire to learn more about the City's structure and functions.

How to qualify

Possession of a baccalaureate degree from an accredited college or university and three (3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for further information.  

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

What else should I know?


WRITTEN EXAMINATION (weight 100%) Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The "core" multiple-choice examination component may include but not be limited to:

  • Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis.
  • Ability to communicate written information (includes ability to proofread).
  • Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas).
  • Ability to comprehend and understand written information.
  • Ability to use various computer software programs.
  • Ability to conduct research.
  • Ability to establish and maintain cooperative and effective working relationships.
  • Knowledge of, and the ability to apply, principles, practices and procedures involving office operations.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The score you achieve on this examination shall be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you retest, your re-test score would become your official score since it is the most recent

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Upon passing the exam, candidates will be placed on the eligible list for a period of 6 months.

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the City's Career website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact Kira Sanchez, at 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.