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Career Opportunity

Principal Drupal Developer – Digital Services – Human Services Agency (1064) (138114)

Recruitment: RTF0138113-01124483

Published: November 10, 2023


Josephus Cassell -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Services Agency
Job class: 1064-IS Programmer Analyst-Principal
Salary range: $136,422.00 - $184,860.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3 What does this mean?
List type: Combined Promotive and Entrance



This announcement has been amended and extended to reflect changes with the Job Announcement deadline and Minimum Qualifications.  Applicants who already applied under Recruitment PBT-1064-138114 during the filing period November 3, 2023 through November 9, 2023 need not reapply and will be included in the applicant pool.

11/9/23: Extended announcement deadline to November 28, 2023

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. 

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce, which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Digital Services, a division within the Information Technology program, is a collaborative agile team at the San Francisco Human Services Agency (SFHSA) that focuses on the rapid and innovative delivery of various digital technologies across our agency.

We are an open source development team, providing technical expertise, support, and development for our two Drupal sites, the public facing SFHSA website ( and our employee intranet portal. We strive to provide efficient, seamless, and well-crafted services that meet the evolving needs of our clients through iterative, human-centered design and development. We pride ourselves on open communication, caring for each other, and having fun as a team while we develop and deliver essential web products for the SFHSA and our clients.

Under the general direction and supervision of the 1070 IS Project Director, this position will provide technical leadership for the Agency’s two Drupal web products: and the intranet. This role works closely with Product and Design throughout the product lifecycle to build useful, usable, and maintainable sites with the end goal of getting our clients the services they need.


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

  1. Collaborate with a cross-functional team on the strategic planning and execution of Drupal sites with a focus on delivering top-notch quality, maintainability, and user experience.
  2. Update the Intranet’s theme, components, and authoring experience to parity with
  3. Develop, test, and deploy Drupal websites.
  4. Write technical/procedural documentation for both sites as needed.
  5. Share release manager duties with other developers for releases to both sites.
  6. Maintain the Drupal installation and modules by consistently keeping them patched and up-to-date.
  7. Provide quality code reviews on pull requests.
  8. Serve as an escalation point for difficult and complicated technical issues.
  9. Share your knowledge and experience to enhance the knowledge base of both our team and our clients.

How to qualify

1. Education: An associate degree in computer science or closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].    


2. Experience: Five (5) years of experience in applications or software programming or development.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units or forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination and manual dexterity for data entry. May involve extensive VDT exposure.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

Desired Qualifications

  • 5+ years of experience in web content management and/or web application development.
  • In-depth knowledge of Drupal 9 and/or 10 incl. Advanced site-building ability.
  • Drupal, PHP, jQuery, JavaScript, CSS, HTML.
  • Experience creating responsive themes with SASS and NPM.
  • Experience working with and maintaining a wide range of Drupal modules.
  • Experience with common git-based development workflows and code management including release management.
  • Experience with Linux and web servers and comfort working in a terminal window.
  • An understanding of how to troubleshoot common development issues.
  • Experience with the following technologies is a plus: Acquia hosting, Solr search, Mamp or DDEV, Drush.
  • Curiosity about new standards, technologies and techniques.
  • Ability to understand iterative requirements and quickly identify changes to scope and project risks.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Supplemental Questionnaire Examination (Weight: 100%):

Candidates who meet the Minimum Qualifications will be invited to complete the Supplemental Questionnaire Examination; this exam is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of computer languages; electronic data processing and its applications; requirements, installation procedures, hardware, software and maintenance of systems; emerging technologies and software; systems development life cycle; common operating systems; job flow within a large scale data processing environment; systems analysis and design; multi-platform applications and software; script/procedure languages; designing, coding, testing and implementing highly complex programs; relational database systems; functional requirements, structured systems or procedures analysis; data modeling; business applications development; technical writing; network environments; multi-platform applications and software; LAN and mainframe communications; systems development life cycle; training techniques; techniques and practices of supervision and project management..

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Josephus Cassell by telephone (415) 439-3410 or by email at

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.