Career Opportunity

IT Project Manager - Department of Technology (5502)

Recruitment: RTF0141440-01131249

Published: January 23, 2024

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About:

IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/kVMnQqFwMaYH1sb96

Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire. 

Why Work for the Department of Technology (DT)? The Department of Technology (DT) is the centralized technology services provider in CCSF. We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that includes:

People-Centered Solutions: Working for San Francisco, you can have a powerful, meaningful effect on the community every day. When we solve problems, people are the heart of every solution!

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Job security, pension, and robust retirement options
• Competitive pay with consistent bi-yearly or yearly increases
• Generous paid time off, family leave, and more!
• Diverse work environment in a diverse city
• Union protections and representation
• Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!

CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!

SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!

DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!

Role description

The Department of Technology Project Management Office manages a portfolio of 130+ IT projects.  Many of these projects are strategic initiatives related to modernizing IT for cloud hosting, case management, CRM solutions, data management, collaborations tools, network, voice, data center, wireless access, public safety radio and connectivity solutions, cybersecurity, and service management.

The Department of Technology is seeking an experienced IT Project Manager to manage an array of initiatives related to modernizing IT technology applications and infrastructure.

This is part of a portfolio of complex, high-risk, high-cost projects that meet the fast-growing business needs of the City. The program has numerous interdependencies, as it involves transitioning application workloads to modern solutions such as cloud computing, solving business problems with SAAS solutions, optimizing data centers, modernizing network, WiFi, and VoIP infrastructure, and ensuring top-notch Cyber security.

The IT Project Manager will collaborate with and lead matrixed teams from many disciplines, as these projects impact every aspect of IT technology.

This individual will be a self-starter, excellent communicator, outstanding motivator, a people leader, and deal well with ambiguity. Above all the person is expected to be a formidable collaborator across multiple technology and business stakeholders, leadership, vendor partners, and team members.

The position requires proven experience to master and incorporate project and portfolio management best practices. This position requires previous experience on mission critical cross functional projects, as well as expert knowledge on project/program tools and methodologies (software and systems development lifecycle), metrics, stage gates, scheduling, financials, cost-benefits, continuous planning, resource supply/demand and processes.

Essential Functions of the Position:

• Excellent verbal, written, organizational, presentation and interpersonal communications skills. Excellent listening skills;
• Ability to present and explain complex information to diverse audiences, technical and non-technical;
• Expert at establishing rapport, influencing others, building bridges, finding common ground, and gaining consensus;
• Charismatic personality who speaks effectively, succinctly, and convincingly in public;
• Demonstrate strong leadership and collaboration skills in a highly matrixed environment;
• Keen ability to motivate project contributors and solicit their commitment to excellence;
• Excellent change management and conflict resolution skills and ability to deliver alternatives when there are project delays;
• Ensure project aligns with agreed-to strategies to achieve objectives;
• Translate objectives into action and prioritize work;
• Develop business cases and project charters;
• Experience preparing critical path analysis, schedules, budgets, and staffing plans;
• Proven track record in leading cross functional projects to successful outcomes that compel constituents to act;
• Demonstrated track record of good decision making and exercising sound judgment;
• Define project staffing needs and allocate them as required to reach project objectives;
• Direct and evaluate the work of project staff;
• Determine budgetary requirements to maintain the project, make recommendations on the annual budget, present to funding committees;
• Prepare and present to leadership, committees, and client departments;
• Maintain relationships and represent the project in contact with other City agencies;
• Coach junior project staff where necessary;
• Self-motivated, takes ownership, results-oriented, and detail-oriented;
• Embraces working in a culture where receiving and providing feedback is valued;
• Strong professional ethics, transparency, and accountability;
• May be assigned as a Disaster Service Worker, as required.

Job Type:

The Permanent Exempt- Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40-hour week as determined by the department.

Work Location:

Incumbent will conduct work at the Department of Technology, One South Van Ness Avenue, 2nd Floor. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor’s approval, after which they must work at least two days in the office every two weeks.

Residency in California is a condition of employment. If offered employment, the candidate must be willing to relocate within an agreed upon duration.

How to qualify

1.      A Bachelor's Degree in Computer Science, Information Technology, Policy, Business Administration with Technology Focus or other closely related field AND four (4) years of experience implementing and managing integrated information systems projects; OR

2.      Six (6) years of experience implementing and managing integrated information systems projects

Desirable Qualifications:

• Four (4) years or more of verifiable experience as an IT professional, preferably as a Project or Program Manager, leading enterprise-wide IT projects within a large organization;
• Four (4) years or more of experience with IT infrastructure such as network, VoIP, cloud hosting, data management, data centers, and cybersecurity;
• Current Project Management Professional (PMP) from the Project Management Institute (PMI) and/or Agile/scrum master certification;
• Understanding of system development life cycle, project and program management practices;
• Self-starter, well-organized person, deals favorably with ambiguity;
• Excellent at motivating teams;
• Excellent at managing multiple tasks, activities, projects, and teams;
• Ability to conduct a gap analysis;
• Proven experience with large, complex, high-cost, multi-year, high-risk IT projects;
• Experience with project financial principles & procurement environment. Draft RFPs and contracts, evaluate vendors, manage 3rd party consultants;
• Provide ongoing data-oriented project statistical reports;
• Experience using Portfolio, Project, and Project Management tools, processes, and methodologies to manage complex project timelines and resources;
• Two (2) years of demonstrated end-to-end Program or Portfolio Management experience a plus;
• Possession of Information Technology Infrastructure Library (ITIL) certification or LEAN Certification a plus.

Note:

1. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate’s suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Compensation: 

$83.1500 (hourly) / $172,952 (annually)

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before November 28, 2023.
  • Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.
  • In additional to submitting your application, you MUST submit this supplemental questionnaire:  https://forms.gle/kVMnQqFwMaYH1sb96

You may contact Carol Wong via email at carol.x.wong@sfgov.org with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfer.

Helpful Information

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Memorandum of Understandings & Labor Agreement
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.