SharePoint/Microsoft 365 Support Analyst - Department of Technology (1052)
Published: November 14, 2023
Contact:Carol Wong - firstname.lastname@example.org
Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More
IMPORTANT: Your application MUST include responses to the supplemental questionnaire found here: https://forms.gle/5ccsLUiWMDtXk6mo8
Applicants must complete the supplemental questionnaire prior to starting the online application process. The application will not be reviewed without a completed supplemental questionnaire.
Why Work for the Department of Technology (DT)? DT is the centralized technology services provider in the City and County of San Francisco (CCSF). We deliver technology infrastructure and services to approximately 33,000 employees! With an annual operating budget of over $140M and approximately 260 employees, DT provides a host of services that range from Public Safety radio and wiring and Network services to Enterprise Support and the Cloud.
Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.
- Job security, pension, and robust retirement options
- Competitive pay with consistent bi-yearly or yearly increases
- Hybrid Work with a minimum of 20% of time spent in our office in San Francisco, California for all IT related roles
- Generous paid time off, family leave, and more!
- Diverse work environment in a diverse city
- Union protections and representation
- Career development and growth — move between departments, learn on the job, or take subsidized/reimbursed classes!
PEOPLE-CENTERED SOLUTIONS — have a powerful, meaningful effect on the community each day with people at the heart of every solution!
CLOSING THE DIGITAL DIVIDE — bring the benefits of the internet to low-income and marginalized residents!
SHINE A LIGHT ON WHAT MATTERS — join an award-winning production team at SFGovTV to help residents watch legislators or learn more about what makes this City great!
DRIVE INNOVATION — deliver new, cutting-edge technology to residents and city partners to help San Francisco serve its residents!
The SharePoint/Microsoft Support Analyst is responsible for creating modern, high impact SharePoint sites for the Department of Technology. In addition, this role will provide guidance and support to City departments for SharePoint and related Microsoft services including OneDrive, Microsoft Teams, Power Automate, Power Apps, and more.
As the Microsoft 365 platform is constantly evolving, successful candidates must demonstrate technical aptitude and the ability to learn new technologies quickly in a real-world context. The candidate must also understand a basic level of graphic design and be able to use tools such as Photoshop.
This position requires enthusiasm and energy, willingness to learn and adapt quickly, and excellent written and verbal communication skills. The successful candidate must be a disciplined self-starter as well as a positive team player. Ability to execute tasks with efficiency and quality is required, as is a demonstrated proficiency with general computer hardware and software concepts.
- Develop, design, and promote modern SharePoint sites for the Department of Technology and client departments
- Move on-premise file shares and classic SharePoint sites to modern sites or Teams, leveraging tools such as ShareGate or Microsoft SharePoint Migration Tool.
- Develop and implement custom solutions using the Microsoft 365 platform, including SharePoint, Teams, Power Automate, Power Apps, etc.
- Provide training to end-users and administrators for Microsoft 365 services
- Support and troubleshoot issues related to Microsoft 365 applications
- Develop documentation and training material
- Stay informed on industry trends through industry publications and online sources
The Permanent Exempt - Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.
Nature of Work:
Incumbent must be willing to work 40 hours per week, Monday-Friday as determined by the department. Travel within San Francisco may be required.
Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103). However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
If hired, incumbent must be a resident of or relocate to the State of California within 4 weeks as a condition of employment.
This position supports remote work. The incumbent may be permitted to work a hybrid schedule with their supervisor’s approval, after which they must work at least two days in the office every two weeks.
How to qualify
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Microsoft Expert Level Certifications to guide others in the proper use of features, know and demonstrate the use of basic to advance and specialized features within the application, create, manage, and distribute professional documents for a variety of specialized purposes and situations in services such as:
- Power Automate
- Power Apps
- Power BI
- Other Microsoft 365 productivity tools
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
1) Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
What else should I know?
Compensation: $104,130 - $130,988 (annually) / $50.0625 - $62.9750 (hourly)
How to Apply:
- Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before November 28, 2023.
- Your application MUST include a resume. To upload, please attach using the "additional attachments" function.
- In additional to submitting your application, you MUST submit this supplemental questionnaire: https://forms.gle/5ccsLUiWMDtXk6mo8
You may contact Carol Wong via email at email@example.com with questions regarding this opportunity.
Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.
Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Please be informed that the Department of Technology will not sponsor visa applications/transfer.
- Information About The Hiring Process
- Conviction History
- Employee Benefits Overview
- Memorandum of Understandings & Labor Agreement
- Equal Employment Opportunity
- Disaster Service Worker
- ADA Accommodation
- Veterans Preference
- Right to Work
- Copies of Application Documents
- Diversity Statement
All your information will be kept confidential according to EEO guidelines.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.