Career Opportunity

CAD Assistant Project Manager- Department of Emergency Management (0922))

Recruitment: RTF0141910-01155183

Published: November 21, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: November 21, 2023 
Application Deadline: File Immediately. This announcement may close at any time after 5:00 pm on December 5, 2023  
Compensation Range: $125,242 - $159,926 Annually  

This is a Permanent Exempt appointment not to exceed three (3) years. However, appointees would have an opportunity to reapply for an additional term. This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents are considered “at will” and serve at the discretion of the Appointing Officer.  This is a full time, 40 hours per week appointment.  

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco (CCSF). DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit http://www.sfdem.org/.  

Role description

Under administrative direction of the CAD Program Manager, the CAD Assistant Project Manager provide general project management support and expertise for administrative and documentation tasks, project operations such as meeting scheduling and minutes; SharePoint administration; general documentation organization, curation, and processing (example: minutes, task tracking, task resolution, deliverables, schedules, financials), and serve as a focal point and facilitator for the CAD Project’s Training initiatives within DEM and across the stakeholder departments. This position may require working during non-business hours (outside of 8 am-5 pm) in order to support our public safety agencies. 

Essential duties include but are not limited to:  

• Serve as a primary contact for training with the contracted vendor (and sub-contractors if applicable) for the overall coordination of the training program, and activities for the CAD Replacement Program across all departments: DEM, Fire Department, Police Department, Sheriff’s Office and SFMTA. 
• Participate in CAD and CAD mobile testing activities to foster knowledge to be applied for training.  
• Serve as the project’s training liaison with the other CAD Replacement Departments’ project managers, liaisons and/or training personnel. 
• Support development and management of inter-department training personnel frameworks and/or organizational structures for the project as needed. 
• Provide project management oversight and subject matter expertise and support for the department’s training personnel for the development and implementation of training materials, lesson plans, and content within and/or across departments to ensure consistency where applicable.  
• Support development of CCSF-specific training documentation with the contracted vendor in coordination with all stakeholder departments. 
• Provide management oversight and subject matter expertise for the development and implementation of tailored messaging and activities for departments to ensure consistency where applicable.  
• Support research of best practices for project training and training messaging activities and materials with the vendor, reference agencies, and from other CCSF projects based on research, recommend tailored best practices for the CAD Replacement Program. 
• Provide coordination support, project management oversight, and subject matter expertise for the development and implementation of new training policies and procedures. 
• Provide coordination support, project management oversight, and subject matter expertise for the development and implementation of CAD Replacement training tools such as web-based archives, on-line learning platforms, collaboration site(s) such as Moodle, SharePoint, etc. 
• On a defined need basis, explore opportunities and costs for development of video, audio, multi-media training materials and/or activities within and/or across departments. 
• On a defined need basis, develop plans for, and implement video, audio, multi-media training activities within and/or across departments. 
• Coordinate activities and ensure alignment with DEM’s Project Transformation Lead. 
• Support the integration of organizational change management content and activities into the CAD Replacement training program. 
• Support stakeholder departments’ project training schedule administration, and ensure alignment of training schedules across departments, providing management oversight for schedule adherence. 
• Attend, on and ad hoc and/or scheduled basis, training sessions to ensure vendor compliance and quality of training; provide support and feedback to CCSF trainers to ensure best possible outcomes for training sessions. 
• Oversight includes coordinating directly with stakeholder departments’ managers, supervisors, coordinators, instructors, dispatchers, administrative personnel and first responders. 

How to qualify

Education:  Possession of a baccalaureate degree from an accredited college or university; AND 

Experience: Three (3) years of verifiable professional project management experience, implementing large scale IT projects involving multiple stakeholders, preferably with a public safety agency. 

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis. Thirty (30) semester or forty-five (45) quarter units equal one year. 

Desirable Qualifications: 

• Public Safety Agency experience (Fire, EMS, Law Enforcement) 
• Public Safety Agency Information Technology experience (CAD, Records, Mobility, etc.) 
• Working knowledge of Microsoft Office suite (Word, PowerPoint, Excel, Forms, Outlook, OneNote, etc.) 
• SharePoint administration  
• Experience working on public safety projects, budget and expense monitoring and reporting 
• Experience managing document administration (I.e. management of document deliverables and version control; meeting minutes; document curation, etc.) 
• Strong facilitation, coordination, verbal and written communication skills 
• Comfortable working in a multi-stakeholder environment 

VERIFICATION: Verification of Education and Experience: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

What else should I know?

SELECTION PROCEDURE: The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.  

Notes:  Applicants who meet the minimum qualifications are not guaranteed advancement through all the steps in the selection procedure.  

Additional Information Regarding Employment with the City and County of San Francisco:  

• Information About the Hiring Process 
• Conviction History  
• Employee Benefits Overview    
• Equal Employment Opportunity   
• Disaster Service Worker  
• ADA Accommodation  
• Veterans Preference  
• Right to Work 
• Copies of Application Documents 
• Diversity Statement  

HOW TO APPLY 
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.  

Select the “Apply Now” button and follow instructions on the screen.  

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.    

Analyst Information: If you have any questions regarding this recruitment or application process, please contact Angie Ignao at angie.ignao@sfgov.org.   

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.