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Career Opportunity

Medical Staff Services Department Analyst (2107) – Dept.of Public Health – (139707)

Recruitment: RTF0139706-01060437

Published: December 21, 2023


Herbert Chau -

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Department: Public Health
Job class: 2107-Medical Staff Services Department Analyst
Salary range: $100,360.00 - $121,966.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 3 What does this mean?
List type: Combined Promotive and Entrance


The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

The eligible list resulting from this recruitment may be utilized to fill future and current vacancies in this class at other locations within the DPH for the duration of the eligible list. 

Role description

The MSSD Analyst, under general supervision of the Manager, MSSD, coordinates medical staff credentialing and medical staff committee functions for Medical Staff Services at Zuckerberg San Francisco General Hospital and Trauma Center; acts as technical expert and lead person over MSSD Specialists; and performs related duties and responsibilities as assigned.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list:

  • When assigned the credentialing function, coordinates, analyzes, verifies, and investigates the credentialing of Medical/Affiliated Staff; acts as a resource on Medical Staff and credentialing matters; develops and maintains a standardized procedures manual for the credentialing of Medical/Affiliated Staff; coordinates initial appointment and reappointment processes with clinical departments to ensure timely processing of applications in accordance with the Medical Staff bylaws, rules, and regulations.
  • When assigned the Medical Staff Committee function, acts as a resource on committee procedures; coordinates follow-up to complete committee actions, including forwarding documentation to the Medical Staff Executive Committee for recommendation to the Governing Body; develops and maintains standardized procedures for the administration of the Medical Staff Committee function; coordinates activities of the Credentials Committee, including preparation of meeting agenda, minutes and related follow-up documentation, and attends Credentials Committee meetings; assists with other Medical Staff committees as assigned.
  • Acts as lead person over MSSD Specialists and supporting clerical staff.
  • Oversees credentials files, Medical Staff administrative activities and MSSD database to ensure compliance with SFGHMC Medical Staff bylaws, local, state and federal laws and statutes, Title 22, and The Joint Commission (TJC) standards; identifies variances, develops and initiates corrective action and reports ongoing problems to MSSD Manager.
  • Develops and implements policy and procedures manual for Credentialing/Medical Staff Administrative activities; provides technical expertise, information and direction by consulting with clinical departments and others explaining orally and in writing.
  • Analyzes database reports by collecting, organizing, tabulating and reviewing data; determines the importance, relevance, or significance of Medical Staff information and data; assists in the preparation of various status reports.
  • Develops and produces a Medical Staff newsletter, which contains medical-legal information, clinical/formulary updates, educational programs, quality management issues, and changes in the state and federal laws, statutes, regulations, and standards affecting the delivery of health care.
  • Designs and conducts evaluation studies to ensure compliance with regulatory standards to improve Medical Staff Services Department functions.

The Medical Staff Services Department Analyst performs other related duties as assigned/required.

How to qualify

Minimum Qualifications – Required

1. EDUCATION: Possession of a baccalaureate degree or equivalent


2. EXPERIENCE: Three (3) years of verifiable experience in a Medical Staff Services Department within the last (5) years


3. LICENSE AND CERTIFICATION: Possession of a current certificate for the Certified Provider Credentialing Specialist Certificate (CPCS) or Certified Medical Staff Coordinator Certificate (CPMSM) sponsored by the National Association of Medical Staff Services

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine fulltime employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Minimum Qualification Supplemental Questionnaire (MQSQ) (Weight: Qualifying): Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Assessment Component
Candidates that meet the minimum qualifications will be invited to participate in training and experience evaluation supplemental questionnaire exam that is designed to measure the knowledge, skills, and abilities in job related areas which may include but not be limited to: Knowledge of the principles, practices and requirements of Medical Staff credentialing and Managed Care Programs; Knowledge of federal, state and local laws and regulations applicable to Medical Staff issues and Medical Staff law as it applies to the credentialing process; Knowledge of TJC Accreditation standards and National Committee for Quality Assurance standards; Knowledge of procedures necessary to process applications through Medical Staff Committees; Ability to identify, prioritize and organize tasks; Ability to work independently; Ability to handle highly sensitive and confidential information; Ability to communicate effectively orally and in writing with medical and hospital staff and coworkers; and Ability to act as lead person over technical and clerical employees.

Training and Experience Evaluation (T&E): (Weight: 100%): Candidates must achieve a passing score on the training and evaluation exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

The certification rule for the eligible list resulting from this examination will be the Rule of 3 Scores.

Eligible List/Score Report:
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

What else should I know?

How to apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. 

Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights:

This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Herbert Chau at or (628) 271-6707

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.