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Career Opportunity

Protective Services Supervisor – Public Conservator - San Francisco Human Services Agency (2944) – (X00053)

Recruitment: REF35055N

Published: November 28, 2023


Ryan Brown -

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Department: Human Services Agency
Job class: 2944-Protective Services Supervisor
Salary range: $119,132.00 - $152,126.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 3 What does this mean?
List type: Combined Promotive and Entrance



San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general supervision, the 2944 Protective Services Supervisor (PSS) within the Office of the Public Conservator in the Department of Disability and Aging Services provides a broad range of clinical/advocacy services to temporary/permanent conservatees. Incumbents perform a variety of technical tasks relative to their assigned area of responsibility. Positions in this class are responsible for complex case consultation, implementing policy and procedure, and managing the weekly court calendar. This involves interaction with Mental Health Court, including City Attorney, District Attorney, Public Defender and Department of Public Health, hospitals, jails and community agencies. The 2944 PSS is responsible for assigning, reviewing, and supervising, the work of 2940 Protective Services Worker and technical and/or clerical employees depending on specific unit assignment.

The target population of this office is individuals who are gravely disabled, (unable to provide for food, clothing and shelter as a result of chronic mental illness and/or chronic alcoholism), as a result of major mental illness as defined by the Diagnostic Statistical Manuel (DSM).  The population also includes individuals who may have involvement with the Criminal justice system and are being held in jail and State Hospitals or other facilities designated for those who have committed, or are alleged to have committed a crime. 


According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

  1. Plans, prioritizes, assigns, supervises and reviews the work of a unit involved in providing casework, client management, and on-going client investigation; selects, trains, evaluates, and disciplines staff.
  2. Recommends and assists in the implementation of goal enforcing policies and procedures and objectives for the unit; evaluates operations and activities of assigned responsibilities; recommend improvements and modifications; for compliance.
  3. Gathers statistical data and prepare reports as required; prepare various reports on operations and activities.
  4. Participates in community and professional groups and committees.
  5. Collaborates with other DAS programs and other City departments such as Public Health, Public Defender, City Attorney, District Attorney, Superior Court, other Human Services Agency staff.
  6. Investigates referrals from psychiatric emergency services and jail psychological services by interviewing clients, medical staff and family. Provides case consultation and case management.
  7. Manages court calendar.
  8. Manages subordinate staff responsible for either conducting conservatorship investigations and representing conservatees and others, or providing placement and case management services to clients.
  9. Coordinates placement for clients between varying levels of care including locked and unlocked settings.  
  10. Carries a caseload of clients requiring continued psychiatric and psychological services, if needed.

Nature of Work

May require working with individuals who are gravely disabled due to a chronic mental health condition and/or chronic alcoholism.  This work may also involve occasional exposure to accidents and hazards in dealing with mentally ill and emotionally unstable persons.  Incumbents may be exposed to some disagreeable elements.

May be required to monitor the psychiatric treatment of clients on an ongoing basis as well as providing case management services as needed.  This may also include working with  clients who are being held in jail, state hospitals or other facilities designated for those who have committed, or are alleged to have committed, a crime.

In order to ensure that treatment plans are appropriate and are being implemented, it is generally expected that clients are seen every 60 days, typically at their place of residence/treatment. Therefore; clients can be seen in jail, state Hospitals, inpatient acute psychiatric units, locked psychiatric treatment centers and skilled nursing facilities, as well as in community settings, such as independent Single Room Occupant (SRO) hotels, hotels with onsite support, residential care homes, or family settings.

How to qualify

​​1. Education:

     a. A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE);


     b. A Master’s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology;


2. Experience:  Two (2) years of experience as a social service case manager in the behavioral health field providing inpatient or outpatient services;


3. License and Certification:

  1. Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences(BBS); OR
  2. Current proof of registration as an Associate Social Worker (ASW) intern issued by the California Board of Behavioral Sciences(BBS); OR
  3. Possession of a valid Marriage and Family Therapist (MFT) license issued by the California Board of Behavioral Sciences(BBS); OR
  4. Current proof of registration as a valid Marriage and Family Therapist Intern (MFTI) issued by the California Board of Behavioral Sciences(BBS); OR
  5. Possession of a valid Professional Clinical Counselor (LPCC) license issued by the California Board of Behavioral Sciences(BBS); OR
  6. Current proof of registration as a Professional Clinical Counselor Intern (PCCI) issued by the California Board of Behavioral Sciences (BBS).


The essential duties of this position require incumbents to: drive, usually outside the City of San Francisco; to get in and out of vehicles, climb flights of stairs to complete home visits; lift objects weighing up to 40 pounds; incumbents may be required to work after standard work hours to respond to emergency response shifts which can occur on nights and weekends including After Hours shifts.

Some positions require possession of an appropriate valid California driver’s license.

Minimum Qualification Notes:

  1. Some positions in Class 2944 Protective Services Supervisor MUST possess a valid LCSW issued by BBS.
  2. Some positions require the ability to speak one or more of the following languages: Spanish, Tagalog, Vietnamese, Russian, and Mandarin/Cantonese.
  3. Incumbents in class 2944 Protective Services Supervisor MUST be able to obtain National Provider Identification (NPI) within six (6) weeks of appointment.
  4. Incumbents in class 2944 Protective Services Supervisor are required to maintain a valid California Driver’s License and meet the automobile insurability requirements for the City and County of San Francisco.
  5. Some positions may require supervising clerical and/or technical staff; however, supervisory responsibilities are ancillary to the essential functions of the position.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

  • Satisfactory completion of two semesters of graduate field placement which involved the provision of direct  services to elders and/or dependent adults and/or adults with physical, cognitive or mental health disabilities in one of the following or closely related areas: Conservatorship Services, intensive case management such as MSSP/Linkages, medical social work in a locked psychiatric facility, mental health program/agency, home health agency or alcohol and drug counseling and treatment program.
  • Six (6) months post baccalaureate professional work experience which involved the provision of direct services to elders, dependents, or adults in one of the areas previously described.
  • Possession of a valid Licensed Clinical Social Worker (LCSW) license issued by the California Board of Behavioral Sciences (BBS).
  • Two years of verifiable experience working in an adult/geriatric Mental Health setting.
  • Two years of verifiable experience in working with the severely and/or gravely disabled due to chronic mental health conditions.
  • Cooperatively and effectively with a multidisciplinary team.
  • Knowledge of community resources.
  • Experience applying laws related involuntarily commitment policies and procedures.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Selection Procedures:

Exam Component(s):

Supervisory Test Battery – (weight: 40%)

Candidates who meet the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit:

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience Evaluation – (Weight: 60%)

A Training and Experience Evaluation will be utilized. The information provided by candidates in the job application, required verification and applicable documentation will be evaluated in terms of duration and relevance to the 2944 Protective Services Supervisor job-related knowledge, skills and abilities for placement on the eligible list.  

Applicants must past the Supervisory Test Battery and the Training and Experience Evaluation in order to continue in the examination process. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score.

Note:  The department may utilize additional selection procedures to make a final hiring decision. Candidate scores on this examination may also be applied to other announcements involving other job titles when directed by the Human Resources Director.


After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at .] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Additional Information Regarding Employment with the City and County of San Francisco

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ryan Brown, by telephone at (415) 798-0612 or by email at 

All of your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.