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Career Opportunity

Behavioral Health Services IS Business Analyst DPH PBT 1052

Recruitment: RTF0137542-01131924

Published: December 05, 2023

Contact:

Eliot Watt - Eliot.Watt@sfdph.org

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

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Department: Public Health
Job class: 1052-IS Business Analyst
Salary range: $109,668.00 - $137,956.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10
List type: Combined Promotive and Entrance
 

About:

The San Francisco Department of Public Health’s (SFDPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

The San Francisco Department of Public Health (DPH) Behavioral Health Services utilizes myAvatar, Methasoft, and Epic Electronic Health Records (EHRs). Under the general direction of the Ambulatory Care Applications Manager, Behavioral Health IT is hiring one full-time permanent IS Business Analyst to support system implementations and the maintenance cycles of our EHRs including needs analysis, structured systems design, technology and software assessment, project planning, testing, support, technical and procedural documentation, and post-implementation reporting. The future incumbent will act as an IS resource for projects and needs to be able to troubleshoot and resolve problems utilizing a variety of tools and applications within the Department of Public Health.

Role description

Duties Include

  • Assure proper planning, documentation, installation, and testing of various electronic medical record methodologies to meet end-user requirements.
  • Prepare and document system workflows, build, and test plans; work with vendors to prepare technical specifications and scopes of work.
  • Learn a variety of business procedures and processes; use logic and analysis to solve systems problems.
  • Participate in medium and large-sized projects from inception to completion and their subsequent maintenance, and support.
  • Develop reports using Crystal Reports, SQL, and other reporting tools to meet state and departmental requirements.
  • Perform troubleshooting and technical support for a variety of DPH applications.
  • Provide technical assistance with upcoming EHR implementations.
  • Provide end-user support and escalate system issues to vendors as needed.
  • Participate in upgrades and patching events.
  • Stay updated on assigned aspects of our EHRs and governmental regulations.
  • Attend and contribute to project team meetings and user meetings.
  • Serve as a liaison between IT and DPH stakeholders.
  • Establish and maintain effective customer-focused working relationships with co-workers, managers, department customers, the public, vendors, consultants, and others encountered in the course of work.
  • Performs other related duties as assigned.

Desirable Qualifications

  • Healthcare Information Technology Experience
  • Experience with myAvatar, Epic, Methasoft
  • Excellent verbal and written communication skills
  • Critical thinking skills to identify and propose working solutions
  • Ability to prioritize and function in a rapid, fast-paced environment

How to qualify

⚠️Required Before Applying⚠️

Education

  • An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience

  • One (1) year* in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution

  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
  • Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

*One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. For more information, visit https://sfdhr.org/information-about-hiring-process#verification:~:text=Verification%20of%20Experience%20and/or%20Education

What else should I know?

Selection Procedures

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete the Required Questionnaire linked in this job ad, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Certification
The certification rule for the eligible list resulting from this examination will be the Rule of 7 Scores.

Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit https://careers.sf.gov/knowledge/process/

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-andDepartment-FY-2021-22.pdf.

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Email communications may come from more than one department so please make sure your email is set to accept messages from all domains at https://sfdhr.org/ccsf-email-extensions. Applicants are responsible for contacting the Analyst to update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, Eliot.Watt@sfdph.org 628-271-6704. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.