Career Opportunity

0931 ASSISTANT DIRECTOR OF EEO PROGRAMS - Department of Human Resources (141709)

Recruitment: RTF0141708-01103828

Published: March 21, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

THIS ANNOUNCEMENT HAS BEEN REOPENED TO INCREASE APPLICANT POOL.  APPLICANTS WHO HAVE ALREADY SUBMITTED THEIR APPLICATIONS DO NOT NEED TO RE-APPLY.

This is Position- Based Test conducted in accordance with CSC Rule 111A.

• Application Reopening: March 21, 2024
• New Application Deadline: April 4, 2024
• Compensation: $145,028 - $185,146 Annually (Range A)
• Work Arrangement: Hybrid Onsite/Remote
• Recruitment ID: RTF0141708-01103828

The Department of Human Resources (DHR) knows people are the City’s greatest asset. Making sure that our City’s departments are able to provide proper guidance for and tracking of employee complaints eases the apprehension that can arise when faced with a complex process and employees in grievous circumstances.  If you would like to be at the front and center of an impactful program that puts your critical thinking and communication skills to the test, this is the job for you!

DHR Equal Employment Opportunity (EEO) Division

The EEO Division is the City’s central resource on equal employment opportunity matters for a workforce of over 30,000.  The division directly investigates and resolves EEO claims for more than 55 City departments. The division provides critical EEO training for employees and implements policies around issues like lactation at work and gender-neutral bathrooms. The division helps find reasonable accommodations for disabled employees under the Americans with Disabilities Act (ADA), and its leave management group helps employees and departments understand the complex array of leaves available under local, state, and federal law. Finally, the division analyzes and reports on City workplace diversity and EEO complaints and trends across the City.

Role description

What you’ll be doing:

Assistant Director – Equal Employment Opportunity’s responsibilities are complex and require extensive critical thinking. You will be a consultant, advisor, and subject matter expert in all aspects of the City’s EEO policy, investigating EEO complaints, and workforce diversity.

You will monitor and evaluate the City’s EEO program to ensure all departments comply with City policies, as well as local, state, and federal law. Essential duties include, but are not limited to:

• Planning, monitoring, evaluating, directing, and supervising the operation of DHR EEO’s Program.
• Advising and consulting with section managers and meeting with appropriate staff to identify and resolve problems or conflicts.
• Making or recommending final decisions regarding policy, operations, and administrative procedures.
• Developing, implementing, and maintaining procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a division.
• Assisting in the identification, development, and implementation of EEO Division goals, objectives, policies, and priorities; assisting in the determination of resource allocation and levels of service according to established policies; coordinating work activities to prevent delays in required actions or to improve programs or services.
• Receives and analyzes EEO Division and departmental reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes; monitors and evaluates the effectiveness and efficiency of the division's service delivery system, organizational structure, staffing levels, financial systems, and other internal operations; identifies and recommends alternative approaches or improvements; implements revisions, adjustments and changes.
• Developing citywide rules, guidelines and procedures designed to ensure timely handling, tracking and record maintenance of all EEO complaints.
• Counseling and advising department HR management and staff on federal, state and local leave laws, policies and provisions.
• Consulting department executives and human resources teams to identify and devise strategic, short and long range planning and a programmatic framework to improve the productivity of the workforce and reduce direct and indirect costs.
• Monitoring and evaluating complaint data, advising City departments of trends, and recommending actions.
• Conducting EEO case review meetings with department HR staff to identify high-risk cases, develop appropriate plans of action to ensure effective case handling and reduce liability.
• Designing and delivering training programs for managers, supervisors, and employees in EEO related topics.
• Representing the City as the subject matter expert during litigation and settlement of individual EEO complaints and mediation with external agencies.
• Investigating highly sensitive and confidential matters involving high-level officials on EEO and other workplace issues.
• Presenting before the Civil Service Commission, Board of Supervisors and other boards on EEO matters.
• May serve as liaison for the Department with a variety of other City/County staff, policy-making officials, and officials of outside agencies; explains and justifies Departmental or administrative procedures, policies, or programs; negotiates and resolves difficult and complex issues and problems.
• May plan, develop, implement or direct major or complex projects or programs which span a number of the department's established sections or divisions; directs the research of complex, highly technical issues; analyzes alternative solutions or approaches; recommends most effective course of action.

We’re looking for someone who:

• Is analytical: You’ll take in and coalesce information from multiple sources.
• Is an exceptional communicator: Whether it’s an e-mail, report, or presentation, you have to be clear.
• Breathes professionalism: Your work will be highly visible and relied upon as a resource.
• Can balance the big picture with the details: You are overseeing a program, but will also need to consult on specific and complex situations.
• Embraces cooperation and diversity: Your work will be made easier if your working relationships are strong and you and your human resources counterparts can rely on each other.

A few reasons you might love this job:

• Your work will have a substantial citywide impact.
• You will be challenged daily.
• You will work with a great team of people who are passionate experts in their fields.
• You will have opportunities to develop your knowledge, skills, and abilities.
• You will work in a department with integrity, which trusts, engages, and values its employees.

How to qualify

Education: Possession of a Bachelor's degree from an accredited college or university; AND

Experience: Five (5) years of professional level Equal Employment Opportunity (EEO) experience, of which three (3) years must include experience supervising professional-level staff.

Substitution Language:
Additional years of experience may substitute for up to 2 years of required degree. One year (2,000 hours) of additional qualifying experience will be considered equivalent to 30 semester/45 quarter units.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

What else should I know?

Selection Procedures: After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

1. Minimum Qualification Supplemental Questionnaire (MQSQ) - Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

2. Supplemental Questionnaire Exam (weighted 100%) - Candidates who meet the qualifications of the position will be required to complete the Supplemental Questionnaire Exam as a part of the selection process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position. Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.

A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List - A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Certification - The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst, Gary Chen at gary.w.chen@sfgov.org.

All of your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.