Career Opportunity

Learning Strategy & Systems Manager – Learning and Organizational Development Unit – Human Services Agency (0922) (140858)

Recruitment: RTF0140857-01078902

Published: December 05, 2023

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening – December 6, 2023
• Application Deadline – December 19, 2023
• Compensation: $125,242 - $159,926 0922-Manager I | City and County of San Francisco (sf.gov)
• List ID: PBT-0922-140858; RTF0140857-01078902

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce, which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under the general direction of the Learning and Organizational Development (L&OD) Manager, the Learning Strategy and Systems Manager will lead the administration and implementation a new learning management system at the Agency to maximize the use of resources. The incumbent in this position will research and develop multiple initiatives and carry these initiatives forward leading a team of trainers. In collaboration with other members of the L&OD team including analysts and trainers, as well as other leaders and managers within the Agency and other City departments, the Learning Strategy and Systems Manager's work will help establish organizational goals, increase efficiency and drive decisions for the entire Agency.

ESSENTIAL TASK AND DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

1. Developing multiple, new initiatives such as competency-based processes and systems for hiring, training, performance management, and succession planning.
2. Planning, developing, and directing Agency-wide initiatives. This includes rolling out new strategies in partnership with the L&OD team to maximize staff and stakeholder success.
3. Managing the continued improvement process which includes implementing a variety of new initiatives, courses and solutions. Immediate priorities include socializing and administering the new learning management system and assisting in training staff during large-scale systems change
4. Enhancing professional development opportunities for HSA staff including leadership and management competencies.
5. Supporting Agency-wide initiatives aimed improving organizational culture by conducting and managing organizational studies and evaluations, and continuous quality improvement studies for Human Resources and HSA.
6. Delivering presentations to showcase findings, recommendations, and provide updates to colleagues and leadership through presentations, dashboards, and other written formats.
7. Making policy recommendations to improve organizational culture based on equitable best practices and employee feedback. 
8. Managing daily functions and the work of a subset of learning staff to improve performance utilizing data driven metrics and techniques.

How to qualify

1. Education: Possession of a bachelor’s degree from an accredited college or university in human resources, business administration, organizational development, or a closely related field;

AND

2. Experience: Three (3) years of professional-level experience in learning and organizational development, and/or human resources.

Substitution of Education: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years.  One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.

Substitution of Experience: A master's degree in industrial/organizational psychology, human resources, public administration, business administration, or closely related field may substitute for one year of experience.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Desirable Qualifications:

• Experience supervising staff performing work in the learning and organizational development field
• Experience configuring, administering, and troubleshooting an LMS or experience with SumTotal and Cornerstone products is a plus 
• Experience leading large change management projects
• High tolerance to ambiguity and ability to adapt and pivot
• Adept at using workforce analytics to draw insights and drive initiatives

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

SELECTION PROCEDURES 

Supplemental Questionnaire: (Weight: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure an applicant's relative knowledge, skills and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to: ability to supervise staff; ability to develop and implement policies, systems, programs and procedures; ability to identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; ability to establish and maintain effective working relationships; ability to supervise, train, and coordinate staff; written communication ability; knowledge of learning management systems, knowledge of training including developing, delivering, evaluating.

All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Passing scores must be achieved on the Supplemental Questionnaire in order to continue in the selection process.

The above test component is considered standardized and therefore, test questions and answers are not available for public inspection or review.

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months and may be extended with the approval of the Human Resources Director.

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Josephus Cassell by telephone (415) 439-3410 or by email at josephus.cassell@sfgov.org. 

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.