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Career Opportunity

Livable Streets Director, Streets Division - SF Municipal Transportation Agency (9182)

Recruitment: RTF0143705-01111611

Published: February 14, 2024

Accepting applications until: February 29, 2024


Michelle Serrano-Nacorda -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Municipal Transportation Agency
Job class: 9182-Manager VIII, Municipal Transporation Agency
Starting salary range: $197,496.00 - $251,992.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time


Amended to extend filing deadline to accept additional applications. Candidates who have previously applied do not need to re-apply.

Role description

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: January 19, 2024

Application Filing Deadline: February 29, 2024

Recruitment ID: PEX-9182-143706

Annual Salary: $197,496 to $251,992

Please Note: A resume and cover letter must be attached to the online application.

Position Description:
The Streets Division of the San Francisco Municipal Transportation Agency (SFMTA) provides multimodal transportation planning, engineering and operational improvements to San Francisco’s transportation system to support a sustainable community and economic development. The mission of the Streets Division is to plan, design, implement, and maintain the City’s transportation infrastructure and regulations to support San Francisco’s mobility needs as the City changes and grows. The Division initiates and coordinates improvements to the City’s street, transit, bicycle, pedestrian, and parking infrastructure, thereby meeting the goals and objectives of the Transit First and Vision Zero policies, as well as supporting SFMTA’s Strategic Plan. The Streets Division consists of seven coordinated subdivisions: Planning; Livable Streets; Transportation Engineering; Parking and Curb Management; Parking Enforcement, Security and Capital Programs and Construction.

The mission of the Livable Streets Subdivision is to create safe and inviting streets and sidewalks for all who walk and use a bicycle, focusing on Vision Zero projects with the goal of eliminating traffic deaths in San Francisco. This work unit is responsible for delivering bicycle, pedestrian, and traffic calming projects on time and within budget in conjunction with other City departments, including Recreation and Park, City Planning, and Public Works. These projects involve a heavy emphasis on collaboration, consensus-building, and inclusion within the agency, with stakeholders, and with elected officials, as well as a thorough understanding of how bicycle and pedestrian projects affect transit, accessibility, and traffic operations.

This position leads the Streets Division’s Livable Streets Subdivision and oversees more than 60 full-time and 200 part-time seasonal staff in its Bicycle, Pedestrian, Traffic Calming and School Crossing Guard programs. This position ensures the delivery of SFMTA’s Streets Capital Improvement Program within the broad policy framework of Vision Zero, and oversees non-capital programs like Bike Share and School Crossing Guards, that support Livable Streets’ mission.

Examples of Important and Essential Duties:

Project Delivery

  • Connects project delivery, public outreach, Vision Zero, and SFMTA’s other strategic goals in creative ways to build a broad coalition of support for ambitious, accelerated delivery of Livable Streets projects.
  • Implements procedures and project management practices that result in projects completed on time and within scope and budget. Identifies opportunities and implements procedures to increase the quality, quantity, and speed of project delivery, in keeping with San Francisco’s historic commitment to engineering streets to achieve Vision Zero.
  • Plans, directs and coordinates the design activities of planners and engineers engaged in creative designs of pedestrian and bicycle facilities on city streets. Ensures that staff and contractors utilize best design and engineering practices.
  • Oversees engineering reviews and approvals of plans, specifications, and contract documents.
  • Works collaboratively with SFMTA colleagues and staff in other agencies to ensure quality design and effective implementation.
  • Acts as Program Manager for SFMTA’s Streets Capital Improvement Program. Sets Livable Streets funding priorities and direction.

Public Facing Leadership

  • Presents to boards, commissions, organizations, and the public on Livable Streets programs and projects, justifying budget requests, and responding to inquiries.
  • Advances SFMTA’s commitment to equity and inclusion in the planning and design process.
  • Directs staff who serve as the face of the city’s Vision Zero efforts, and who chair the City’s Vision Zero Task Force.
  • Serves as an important public voice, and as SFMTA’s public-facing expert on pedestrian and bicycle issues in San Francisco.
  • Develops productive working relationships with key stakeholders like elected officials, safety advocates, and neighborhood leaders.
  • Advocates for complete streets within the SFMTA’s planning, design, budgeting, and policymaking processes.
  • Represents SFMTA at conferences and other meetings to share information with and learn from other organizations.

Unit Management and Leadership

  • Establishes, prepares, manages, reviews, and monitors budget for units within subdivision to ensure sufficient resources to complete programs and projects.
  • Establishes and evaluates subdivision goals and objectives, assigns priorities, ensures the use of effective work plans and methods to achieve goals, ensures objectives are met within schedule, monitors progress and initiates changes in structure, policies, and procedures when needed to increase efficiency, quality, and customer service.
  • Supervises subordinate personnel, completes performance appraisals, and participates in the disciplinary process when necessary. Plans and evaluates staff performance, ensures effective use of personnel and resources, develops action plans to improve employee productivity and resolve morale problems.
  • Ensures access and availability for staff.
  • Prioritizes hiring and promotion of diverse staff.
  • Writes policies, procedures, and correspondence for Livable Streets subdivision.
  • Approves correspondence, technical reports, and budgetary documents for accuracy and conformance to the policies of the organization.
  • Confers and coordinates with operating division managers, other departments and state and local agencies on design, budget, and implementation issues.
  • Performs other related duties as assigned.

How to qualify

Minimum Qualifications:

  1. Possession of a Baccalaureate degree from an accredited college or university; AND
  2. Six (6) years of managerial experience in one or more of the following major functions in the private, public, academic, or non-profit sector: transportation planning; urban planning, engineering; operations; policymaking; or advocacy; AND
  3. Six (6) years of the experience listed above must include supervising professional-level staff in one or more of the following major functional areas noted above.

Education Substitution: Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units. 

Experience Substitution: Possession of a Master’s degree (or higher) from an accredited college or university may substitute for one (1) year of the required managerial experience.

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Desirable Qualifications:
The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

  • Possession of a Master’s degree (or higher) from an accredited college or university.
  • At least six years of experience in street design in a multi modal context. 
  • At least six years of experience overseeing project management, public infrastructure programs and/or project delivery.
  • Demonstrated effective communication skills in resume and cover letter.
  • Understanding the impact that interpersonal, systemic and institutional racial biases have on workplace and community equity issues.
  • Experience engaging diverse communities in project delivery and planning processes.
  • Strong leadership and team building skills, such as the ability to mentor staff, build employee morale and develop staff from diverse racial/ethnic and gender identity backgrounds.
  • Ability to navigate and equitably manage relevant personnel processes.
  • Experience managing a team of at least five employees.
  • Strong understanding of administrative concepts including human resources, and capital funding and budgeting.

What else should I know?

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.