Career Opportunity

Information Systems Business Analyst – Customer Service Bureau (CSB) – San Francisco Public Utilities Commission (1052) (143388)

Recruitment: RTF0143387-01155994

Published: January 26, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

• Application Opening: 01/26/2024
• Application Filing Deadline: 02/02/2024
• Annual Salary: $106,470 to $133,926
• Recruitment ID:  RTF0143387-01155994 (TEX-1052-143388)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc

Role description

Special Project: Power Billing Systems Modernization

Position Summary

The incumbent will immerse themselves in learning the technical framework and details for power utility billing for the SFPUC.  This will include all facets of the work (Hetch Hetchy, CleanPowerSF and Land Leases) and all systems that support the work (CC&B, C2M, Yardi, PG&E).  They will not only learn and document the technical systems, they will understand and document the associated business processes for Power Enterprise billing functions. Competencies important in this role include the ability to understand technical language and systems, the ability to read, write, understand, and teach technical documents.  Effective communication and the ability to work as a member of multiple cross divisional teams which may include members from Power, Finance, CSB and Real Estate. The incumbent will be expected to learn while performing, acting as ESC liaison, monitoring ticket submission and completion, troubleshooting technical problems and coordinating solutions as required.

Essential Duties and Responsibilities

• Coordinating with CSB team to execute quality assurance / control with retail electric operations (billing, payments & collections), real estate Yardi Voyager operations and CleanPowerSF to reduce errors and increase efficiency with updated / streamlined processes
• Preparing and editing documents for business processes for daily operations, new hire trainings and auditors
• Performing balancing of daily, monthly, and annual financial reports to assist Retail Services
• Integrating of new rates and fees process that would include testing scripts, documentation of results and staff training
• Synchronizing operational reports for C2M and Yardi in organized / designated storage medium – Power MDMS, SharePoint, etc.
• Writing and running queries to provide as needed reports requested by CSB, Finance, Power Communications and Customer Engagement groups
• Understanding audit requirements and coordinating with CSB and Finance 
• Class 1052 performs other related duties as required

Work Schedule: Monday – Friday, 8am – 5pm

Work Location: 525 Golden Gate Ave. San Francisco, CA 94102

How to qualify

MINIMUM QUALIFICATIONS

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely related field].

Experience: One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

OR

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require hand/eye coordination for semi-skilled movements, such as taking apart casings, installing parts and reconnecting computers and for performing data entry. May involve extensive VDT exposure.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Yvane Mirabueno, by email at YMirabueno@sfwater.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.