Career Opportunity

Summer Internship Program - County Clerk - ADM (9922)

Recruitment: REF37555E

Published: January 31, 2024

Accepting applications until: February 16, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

Application Opening: Wednesday, January 31, 2024

Application Deadline: The deadline for submitting your application is February 16, 2024.

The Office of the City Administrator’s Mission and Vision  

Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service.  

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.    

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, retention, training, and development, particularly for Black, Indigenous, and people of color (BIPOC).  

To learn more about our departments, divisions, and programs, visit:  https://sf.gov/departments/city-administrator  

About County Clerk Division  

The Office of the County Clerk is responsible for safeguarding the integrity and providing access to certain public documents. The broad category of services includes marriage services, birth and death records, business and notary services, professional registrations, environmental services, and administering the San Francisco City ID Card Program. 

Our County Clerk division has a County Clerk Trainee internship position for candidates interested in supporting the clerical and processing functions within a high-volume public-facing environment. Interns in the County Clerk Office will support current office initiatives with the goal of improving equitable access to public records and services. Located at historic San Francisco City Hall, the County Clerk offers interns the opportunity to work on the front lines of service delivery to San Francisco residents and to a broader worldwide customer base. 

Role description

The Summer 2024 Internship Program is an initiative through the Office of the City Administrator, whose 25+ divisions and departments operate core internal and public-facing services in San Francisco. The internship program is open to current college juniors, seniors, graduate students, recent grads and other applicants who have an interest in working for local government. This internship program is a great opportunity to work alongside and shadow professionals in desired fields of interest and truly see the impact being made in public sector divisions through a hands-on learning experience!  

The duration of this internship is 12 weeks, with an opportunity to extend based on departmental need. 

Individuals hired will be appointed to a class 9922 Public Service Aide to Professional positions and compensated $27.46 per hour. 

Essential Duties 

Ensure customer ease and equitable access to County Clerk services by: 

• Learning and evaluating the customer experience from appointment to transaction 

• Developing, implementing, and analyzing customer service surveys 

• Learning and evaluating a complex customer queuing system 

• Tracking and evaluating transaction and wait times 

• Assist in finding and resolving gaps in service delivery 

Additionally, the County Clerk Trainee will have the opportunity to: 

• Meet and network with other City departments 

• Attend staff, Board of Supervisors, legislative, and State meetings 

• Participate in internal trainings 

• Assist in the planning and execution of an annual Pride event 

How to qualify

Desirable Qualifications:  

• 8-10 months of experience in processing or researching documents in accordance with laws, codes, or regulations in a legal, governmental, real estate, or financial services environment 
• Strong written and oral communication 
• Demonstratable ability to work in a team environment
• Time management skills
• Flexibility to adapt to changing priorities
• Strong passion for public service. 

Education - A background in Finance, Business, Human Resources, Social Sciences, Legal, Program Management, Communication, Management/Administration, or similar academic fields. 

Experience - No previous experience required. 

• Candidates must be prepared to receive on-the-job training to acquire the ability to apply professional standards and skills as they relate to customer service and public administration. 

What else should I know?

NEXT STEPS:

• Invitations to interview will be sent between March 11 - March 15, 2024
• Interviews will be conducted between March 18 – March 29, 2024  
• Selected candidates will be notified between April 1 – April 12, 2024 
• Internship Program begins May 28, 2024 

  *Recruitment timeline subject to change depending on departmental needs. 

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.  

Depending on the number of applicants, the City departments may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the various department will be invited to participate in the oral/performance interview.  

Your resume and cover letter could be used for scoring in selection processes and interviews.  

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams [required for Combined, Promotive, Entrance (CPE) Exams only]
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process.

1. Select the "Apply Now" button and follow instructions on the screen

For best practices on the application process, please visit Apply for Jobs in the City and County of San Francisco Best Practices Guide. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All your information will be kept confidential according to EEO guidelines.

HR Analyst Information: If you have any questions regarding this recruitment or application process, please contact melanie.bautista@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Verification: 

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants will be required to submit verification of qualifying education and experience during the recruitment and selection process. For information on how to verify experience and/or education requirements, including verifying foreign education credits or degree equivalency, please visit Verification of Experience and/or Education.  

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.  

Applicants must meet the minimum qualification requirement by the final application deadline unless otherwise noted.  

What else should I know? 

Exempt employment: This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18).  

My application: Applicants will be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that the email address on the application is accurate and accessible. Also, applicants must ensure that our emails are not blocked by a spam filter. To prevent blocking, applicants should set up their email to accept mail from @smartrecruiters.com.  

After successfully submitting the application, you will receive a confirmation email that your application has been received. You should retain this confirmation email for your records. Failure to receive this email means that your application was not submitted or received. 

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.