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Career Opportunity

IS Business Analyst (1052) - DPH

Recruitment: RTF0139721-01058704

Published: February 08, 2024


Hanz Pagao -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 1052-IS Business Analyst
Salary range: $106,470.00 - $133,926.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance



✅ START with this Required Questionnaire:

The San Francisco Department of Public Health’s (DPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

Our mission-driven and dynamic team is seeking three (3) results-driven, positive and accountable professionals to join the IT Team as a Business Analyst.

The qualified pool resulting from this recruitment may be used to fill current and future 1052 positions with the Department of Public Health. 

    Role description

    As a member of the IT team, the 1052-IS Business Analyst will assist and contribute to various projects, propose and implement process improvement ideas related to IT operations, utilize Microsoft’s suite of Office products to organize tasks and collaborate with co-workers, and analyze and maintain data sets owned by the team.

    The specific duties for these positions can be found in the detailed job descriptions below. 

    The 1052-IS Business Analyst performs the following duties:

    1. Assesses and optimizes system designs through review and analysis of user needs, customizing systems through system design and administration to meet the changing business needs of the users; participates in the development of planning for remote hardware and communications facilities.
    2. Analyzes data processing needs; researches and evaluates software on multiple platforms to assist users to meet their departmental goals; assists in developing the evaluation criteria for software.
    3. Determines operating characteristics and requirements; develops or modifies and documents general system design; writes detailed design specifications; conducts "walkthroughs" for proposed solutions to system problems.
    4. Conducts feasibility studies; evaluates vendor products; makes recommendations based on user requirements and systems analysis to ensure adequate planning.
    5. Monitors the maintenance and enhancement of complex computer and telecommunications systems to ensure proper functionality; provides support, analysis, coordination and assistance for networks, including disaster recovery.
    6. Troubleshoots software problems through telephone and site visit support; provides technical assistance in planning, engineering and architecture of unique systems for diverse applications; implements solutions to problems.
    7. Conducts user training.
    8. May install and maintain software; facilitates communication between clients and vendors regarding system maintenance issues; performs non-routine adds, moves, and changes as needed.
    9. Tests and modifies software for network compatibility; participates in the detail design and development of new applications; writes database applications.
    10. Updates system software and makes modifications to system configurations; facilitates data communication between systems platforms.
    11. Implements, maintains and updates databases, tables and security access; creates, documents and compiles manuals related to procedures.
    12. Participates and represents the department in computer users meetings or meetings of related committees.
    13. Researches and evaluates technology through industry meetings, seminars, and vendor contacts; identifies opportunities for improvements through automation; develops screen logic and reports.
    14. Creates and generates reports and statistics to meet user and program requirements; interfaces with other departments, jurisdictions, and users on regulations and reporting requests.
    15. Conducts database systems analysis and designs; may perform data normalization tasks; assists in the development of relational databases; assists in performance of data conversion tasks and maintenance of data dictionaries.

    How to qualify

    ⚠️Required Before Applying⚠️

    1. Experience: One (1) year* in the information systems field, including technical support, content management, administration of network applications, or system analysis.

    • Experience must include 12 Months of Healthcare Information Technology Experience **


    2. Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

    • Education Substitution:
      • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
      • Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

    One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

    ** The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

    Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.


    Selection Procedures

    Minimum Qualification Questionnaire (Weight: Qualifying): Along with this application, applicants must complete the Required Questionnaire linked in this job ad, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.

    Supplemental Questionnaire Examination (Weight: 100%): After this job announcement is unpublished, qualified applicants will receive an online exam link. The Supplemental Questionnaire is designed to evaluate the experience, knowledge, skills, and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to Knowledge of Microsoft products; Ability to communicate effectively orally and in writing; Ability to prioritize and respond to incoming activity/task with a sense of urgency and accuracy; Ability to establish and maintain good working relations with department personnel, staff, vendors, peers, and management; and Knowledge of IT Procurement Processes

    Candidates must achieve a passing score on the Supplemental Questionnaire exam in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

    Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

    What else should I know?

    Certification: The certification rule for the eligible list resulting from this examination will be the Rule of TenScores.

    Eligible List/Score Report:: Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit

    The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

    To find Departments that use this classification, please click here.


    Terms of Announcement and Appeal Rights: This is a Position-Based Test (PBT) administered in accordance with Civil Service Rule 111A.

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

    How to Apply:

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

    Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants must ensure that email from us is not blocked on their computer by a spam filter.

    Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

    Additional information regarding Employment with the City and County of San Francisco: 

    If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao at or 628-271-6839.

    We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

    All of your information will be kept confidential according to EEO guidelines.

    CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.