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Career Opportunity

IS Business Analyst - Multiple Specialties DPH PBT 1052

Recruitment: RTF0139969-01131953

Published: February 08, 2024


David Chalk -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 1052-IS Business Analyst
Salary range: $108,056.00 - $135,928.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


Revised 2/8/2024 - no need to reapply

The San Francisco Department of Public Health’s (DPH) Information Technology Division is the technology services provider within Public Health, delivering technology infrastructure and services to approximately 10,000 users within the organization to help support over 100,000 patients annually.

This is a recruitment for multiple IS Business Analysts (1052) for the Epic EHR Maintenance & Support Team with expertise in

DPH is the largest department in the City and County of San Francisco. With an annual operating budget of $2.4 billion, DPH employs over 8,000 people and contracts for more than $400 million in community-based services. Our mission is to protect and promote the health and well-being for all in San Francisco, and our vision is to make San Francisco the healthiest place on earth.

Role description

Under supervision, Epic EHR Maintenance & Support Team IS Business Analysts support Epic applications citywide. Specific job duties and Desirable Qualifications are linked above.

The San Francisco Department of Public Health (DPH) utilizes the Epic electronic health record. Under the direction of one of the Epic Applications Managers, the Epic EHR Business Analyst effectively collaborates with other application analysts assigned to the Epic team, learns and builds knowledge of Epic applications and integration with other EHR systems. The Epic EHR Business Analyst has primary responsibility for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH.

The Epic Application Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third-party clinical and financial systems and devices. The ideal candidate will have an understanding of the use of electronic health records in the hospital and outpatient areas.

Desirable Qualifications

  • Knowledge of healthcare workflows: hospital-based care & administration, outpatient care and administration, OR revenue cycle administration
  • Understanding of a wide array of integration points including but not limited to utilizing standards such as HL7, CCDA, & FHIR APIs.
  • Information Technology change control policies & procedures.
  • Knowledge of flow diagramming applications: Visio
  • Knowledge of collaboration platforms: Microsoft Teams & SharePoint.
  • Knowledge of Microsoft Office apps: Word, Excel, PowerPoint, etc.

Duties Include


  • To support the design, implementation, support and optimization of DPH's Epic EHR
  • To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
  • As a member of a multi-disciplinary team, translate functional requirements into application build
  • Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
  • Maintains all system configuration and build parameters for application modules
  • Use logic and analysis to solve computer and application module problems
  • Exercise judgment, decisiveness and creativity in an environment subject to frequent change
  • Research, analyze, and develop proposed solutions for regulatory requirements
  • Prepare test plans, documentation and training materials; work with vendors to prepare technical specifications and scopes of work
  • Prioritize competing requests for services
  • Application module optimization in conjunction with stakeholders
  • Project management of small projects
  • Manage critical timelines effectively
  • Manage communication between applications
  • Application/module implementation and testing
  • Clearly document work and adhere to change control procedures
  • Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
  • Performs other duties related to this job class

How to qualify

⚠️Required Before Applying⚠️


  • An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].


  • One (1) year* in the information systems field, including technical support, content management, administration of network applications or system analysis.


  • Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.
  • Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

*One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

What else should I know?

Selection Procedures

  • Minimum Qualification Questionnaire (Weight: Qualifying)
    Along with this application, applicants must complete the Required Questionnaire linked in this job ad, which is designed to compare an applicant's experience with the Minimum Qualifications of this position.
  • Examination (Weight: 100%)
    After this job ad is unpublished, qualified applicants will receive an online exam link. The exam evaluates relevant knowledge, ability, and skill level.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments that use this classification, please see

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

Email communications may come from more than one department so please make sure your email is set to accept messages from all domains at Applicants are responsible for contacting the Analyst to update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst, 628-271-6704. 

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.