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Career Opportunity

Custodial Assistant Supervisor (2716) - Multiple Departments Citywide (A00008)

Recruitment: REF36502I

Published: February 09, 2024


Renee Strain -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Citywide
Job class: 2716-Custodial Assistant Supervisor
Salary range: $70,668.00 - $85,930.00
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Class Based Test
Rule: Rule of 10 What does this mean?
List type: Combined Promotive and Entrance


Application Opening: February 09, 2024
Application Deadline: February 15, 2024 (5:00 PM PST)
Compensation Range: $70,668 - $85,930
Recruitment ID: CBT-2716-A00008


San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. 

Role description

Under general supervision, the Custodial Assistant Supervisor performs janitorial duties and supervises custodial staff assigned to clean the interior of public buildings, schools, other facilities and surrounding areas. The essential functions of this class include: assigning, supervising and participating in the work of a small group of custodians; inspecting and ensuring completion of work assignments and checking and verifying time records; attending training and seminars on safety issues, and training custodial staff; inspecting buildings, grounds and equipment and requisitioning repairs needed; evaluating, counseling and initiating performance appraisals and/or disciplinary actions; communicating with staff, administrators, clients, and the general public as authorized; maintaining standards of work performance and replacing absent custodians; making minor/interim repairs; requesting, requisitioning and maintaining an inventory of janitorial supplies; coordinating, scheduling, and supervising custodial operations for special events; arranging furniture or equipment for meetings; may apply basic computer skills to generate reports and inventories; and performing related duties as required.

The essential functions of this classification include, but are not limited to, the following:

1. Assigns, supervises and participates in the work of a small group of custodians engaged in performing a variety of cleaning tasks in buildings and surrounding areas at various sites.

2. Attends training and seminars on safety issues, and trains custodial staff in the proper use of chemicals, tools and equipment, and other safety and security procedures.

3. Inspects buildings, grounds and equipment, and reports/requisitions repairs needed to remedy unsightly, improper or unsafe conditions, and to respond to emergencies and complaints.

4. Makes emergency interim and minor repairs as needed; makes referrals for proper repairs.

5. Maintains standards of work performance and replaces absent custodians when necessary; applies departmental or City policies and procedures related to supervision of personnel.

6. Inspects and ensures completion of work assignments according to specified schedules; checks and verifies time records.

7. Requests, requisitions and maintains inventory of janitorial supplies and equipment; maintains records of usage manually or by using computer systems.

8. Coordinates, schedules, and supervises custodial operations to prepare for special events.

9. Arranges furniture, fixtures and equipment in rooms for meetings or display purposes.

10. Communicates with staff, administrators, clients, and the general public as authorized in person or in writing by preparing and completing a variety of forms, reports, memos and electronic mail; responds to routine complaints.

11. Evaluates, counsels and initiates performance appraisals and/or disciplinary actions to enforce departmental and City personnel laws and regulations.

12. May apply basic computer skills to generate reports and inventories.

13. Performs related duties and responsibilities as assigned.

Essential duties require the following physical skills and work environment working varying shifts, weekends and holidays; sustaining physical effort involving continuous light work and occasional heavy work in moving or lifting furniture and equipment, with some exposure to accident and injury hazards and disagreeable elements. Employees will be required to lift up to 60 pounds.

How to qualify

Minimum Qualifications

1. Two (2) years of verifiable experience as a custodian with experience cleaning the interior of public buildings, other facilities and surrounding areas using the following: vacuum cleaners, waxing and buffing appliances, rug shampooers, disinfectants, soaps, waxes and cleaning compounds; AND

2. Possession of a valid driver's license.


1. All appointees will be required to possess and maintain a good driving record to meet insurability standards.

2. The California Education Code provides that school districts shall not employ or retain persons who have been convicted of any sex offense as defined in Section 44010 or controlled substance offense as defined in Section 44011. Prior criminal convictions will be investigated.

3. Depending on the availability of City vehicles, willingness to use his/her own vehicle may be necessary.

4. These minimum qualifications establish the education, training and experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

What else should I know?

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Standardized Examination (Weight: 100%)
Candidates meeting the minimum qualifications will be invited to participate in a multiple choice written examination. The written examination is designed to assess candidate's knowledge, skills, and/or abilities in job-related areas for the 2716 classification which may include, but are not limited to: knowledge of janitorial methods and procedures,  materials, chemicals, disinfectants, equipment used in cleaning large public buildings and surrounding areas; and of existing safety laws, rules, methods and procedures; ability to assign, train, inspect and evaluate the activities or subordinate personnel; to communicate clearly and effectively; to promote, establish and maintain effective working relationships; to identify and resolve problem; to write reports or correspondence, and to use a personal computer.

Only those applicants who meet the minimum qualifications will be notified of the exact date, time, and location of the written examination.

Candidates must achieve a passing score on the written examination in order to be ranked in the eligible list score report.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Note: Applicants who meet the minimum qualifications are not guaranteed advancement through all the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance
Candidates for employment with San Francisco International Airport require that the incumbent be qualified for unescorted access to the San Francisco Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be   submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Medical Examination
Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at]. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at

Additional Information Regarding Employment with the City and County of San Francisco:


Information About the Hiring Process

Conviction History

Employee Benefits Overview

Equal Employment Opportunity

Disaster Service Worker

ADA Accommodation

Veterans Preference

Seniority Credit in Promotional Exams

Right to Work

Copies of Application Documents

Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

  • Select the “I’m Interested” button and follow instructions on the screen. 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Renee Strain at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.