Skip to content

Career Opportunity

Director of Neighborhood Based Engagement & Care (0922 Manager I) - Department of Public Health

Recruitment: RTF0142766-01151908

Published: March 12, 2024


Rashida Taylor -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Public Health
Job class: 0922-Manager I
Starting salary range: $128,050.00 - $163,514.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

  • Application Opening –February 15, 2024

  • Application Deadline – The application filing will be open continuously at least through March 04, 2024, and will close any time thereafter.

  • Salary: $128,050 - $163,514 Annually (Range A)

  • Appointment TypePermanent Civil Service

  • Recruitment ID: PBT-0922-142767

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. 

Role description

The Behavioral Health Services (BHS) Office of Coordinated Care (OCC) is responsible for access to services, engagement into care, and centralized care management services. Under the direction of the OCC Deputy Director, the 0922 Director of Neighborhood Based Care manages OCC’s services for people who are unhoused or unsheltered and in need of behavioral health intervention. This position is responsible for providing overall direction for the work of the civil service and contracted teams that provide street-based outreach and engagement for people in need of behavioral health services; managing program development, planning, implementation and evaluation processes for neighborhood based work; managing contracts and contracted partners, and engaging with significant stakeholders to ensure coordination of Neighborhood Based Care teams work, including representing BHS and OCC in city-wide Street Teams work.  

The Director of Neighborhood Based Engagement & Care (0922 Manager I) performs the following essential job functions:

1. Manage programs and operational activities of the Office of Coordinated Care (OCC) neighborhood-based services.

2. Direct activities of street teams providing behavioral health engagement and intervention services. 

3. Plan, develop, and direct major or complex projects pertaining to Behavioral Health Services (BHS) neighborhood and street-based interventions. 

4. Communicate regularly with management regarding OCC’s Neighborhood-Based Care activities and coordinate efforts with other City departments in addressing the needs of the City and County of San Francisco. 

5. Manage quality improvement activities related to Neighborhood Based Care teams and services.

6. Establish partnerships and collaborations with hospitals, jail, and homeless response system to ensure effective care coordination for people who are unhoused and unsheltered and in need of behavioral health services.

7. Ensure compliance with legislative and regulatory requirements.

8. Participate in budget development and coordinate the allocation of budgetary resources to achieve timely outcomes and measurable goals within budget, monitors expenditures.

9. This position will assume responsibility for major, complex, functionally related areas.

10. The position will develop and establish policies and procedures and make decisions which impact the daily operations of programming within the Office of Coordinated Care.

11. Use a racial equity lens to focus on new and current resources and will advocate on behalf of the culturally diverse communities of San Francisco.

How to qualify

Required Minimum Qualifications

1. Education: Bachelor’s degree from an accredited college or university; 

Education substitution: Additional experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.


2. Experience: Three (3) years of professional experience in behavioral health services for people experiencing homelessness or with significant mental health or substance use needs

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

One-year fulltime employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full time employment.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring:

  • Master’s degree from an accredited college or university in a Social Services, Psychology, Public Health, Public Administration, or related field 
  • 2 years of supervisory experience in a behavioral health care setting
  • Experience providing racially and culturally responsive behavioral health services.  
  • Experience managing or providing care coordination services for individuals who are unhoused or unsheltered.
  • Experience working in or knowledge of San Francisco’s homelessness response system.
  • Experience providing and/or supervising field-based behavioral health services.  
  • Analytical ability and skills to handle and solve complex organizational and clinical issues and problems. 
  • Practical knowledge and experience in the frameworks of public health service delivery and behavioral health care. 
  • Knowledge of community resources and experience in community settings.
  • Experience engaging a variety of stakeholders at high-profile community meetings. 

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire (SQ) Exam (Weight: 100%): Supplemental Questionnaire (SQ) is designed to measure the knowledge, skills, and abilities in supervisory competencies as well as job related areas which may include but not be limited to:  utilizing knowledge of principles, practices and techniques of program planning, program development, and evaluation as applied to behavioral health treatment in a multicultural environment; utilizing knowledge of budget and contract development and oversight; developing and maintaining technical skills, including program evaluation theory and design methodology, qualitative and quantitative data analytic skills, and quality improvement models and tools; utilizing interpersonal skills to be accessible and easy to work with, strength-focused; targeting and effectively meeting the needs of individuals who are unhoused, unsheltered, or unstably housed and with behavioral health needs; building coalitions and consensus with every level of the organization and community; directing subordinate employees engaged in diverse activities.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score.

Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

The certification rule for the eligible list resulting from this examination will be the Rule of the List.

Eligible List/Score Report
Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. For more information, visit

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see

What else should I know?

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to begin the application process. 

Our email communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link.

Applicants may be contacted by email about this recruitment. Therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Terms of Announcement and Appeal Rights
This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

Additional information regarding Employment with the City and County of San Francisco: 

If you have any questions regarding this recruitment or application process, please contact the analyst Rashida Taylor at or (628)271-6875.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

CONDITION OF EMPLOYMENT: All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.