Career Opportunity

IS Business Analyst - San Francisco Municipal Transportation Agency (1052) - (143236)

Recruitment: RTF0143235-01128555

Published: February 20, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based SFMTA Test conducted in accordance with CSC Rule 111A.

Division: Finance & Information Technology
Section/Unit: Technology
Work Location: 1 South Van Ness, 3rd Floor, San Francisco, CA
Work Hours: Monday – Friday, 8AM-5PM

SFMTA Technology section strives to be a premier provider of technical services enabling the SFMTA to be the premier transportation agency in the country. The System Integration for ITS (SIITS) Program Management Office (PMO) Team is integral part of the IT organization and supports the Agency in leading technology related projects and supporting IT team with operational enhancement efforts. SIITS PMO team includes Project Managers and Business Analysts who lead and support the Agency throughout project lifecycle and operational efficiency efforts.

Application Opening: February 20, 2024
Application Deadline: No earlier than March 5, 2024

Recruitment ID: PBT-1052-143236

Role description

Under the direction of the Project Management Office (PMO) Director, this position is responsible for working as a member of a project team and performing business & system analytical tasks related project management and project support. This position may perform a wide variety of tasks representative of all phases of project management for a software development or of the system development lifecycle (SDLC) for a software implementation. This includes various tasks such as; requirements definition/analysis, assistance with software configuration, data analysis and cleansing, data migration, system testing preparation and execution, technical documentation, requirement gathering, business process (mining, modeling) analysis and workflow mapping, fit-gap analysis, reports and presentation development.

Examples of Important and Essential Duties
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Performs analytical analysis and determines operating characteristics and requirements.
2. Participates in gathering and documenting requirements from business units.
3. Writes detailed design specifications.
4. Performs research and evaluates technology through industry meetings, seminars, and vendor contacts; identifies opportunities for improvements through automation; develops system and business workflows and reports.
5. Translates non-technical business and/or functional requirements into technical workflows and vice versa.
6. Conducts database systems analysis and designs; may perform data normalization tasks; assist in the development of relational databases; assist in performance of data conversion tasks and maintenance of data dictionaries.
7. Works in a team environment and communicates effectively with team members and end-users.
8. Participates and supports complex IT projects and initiatives, monitors project schedules and reports progress, updates project documentation, assists in end-user training material development.
9. Responds to information requests, develops material for project communication plans.
10. Maintains policy and procedure documentation.
11. Performs Process Mining, Modeling, and Mapping for IT projects and programs.
12. Performs fit-gap analysis to refine end-user requirements.
13. Develops test scripts and works with the end-users to test the applications to assure functionality and effectiveness in performing to desired specifications.
14. Prepares PowerPoint presentations and Excel spreadsheets regarding analysis to share information with other team members or end-users.
15. Provides end-user support during software implementation.
16. Attends meetings and takes meeting minutes as required.
17. Performs related duties and responsibilities as assigned.

How to qualify

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

The following are required to be possessed as of the filing deadline for applications:

Education:  An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]; AND

Experience:  One (1) year in the information systems field, including technical support, content management, administration of network applications or system analysis.

Education substitution 1:  Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Education substitution 2: Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the automatic calculation to determine full-time employment

Desirable qualifications:  The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring:

• Familiarity with transportation-related business practices.
• Experience using MS Project, Microsoft Visio, Excel, Word, PowerPoint, Teams, and SharePoint.
• Experience working with an end user community in developing business process workflow for current and future-state processes (Process mining, modeling, and mapping).
• Experience identifying and documenting user requirements.
• Experience in developing and executing software test plans and scripts.
• Experience to identify and sequence work tasks for inclusion in a project plan.
• Excellent quantitative, analytical and critical thinking skills. 
• Exceptional interpersonal skills and the ability to work well in teams and follow a plan.
• Experience in writing for cross-functional teams.

Verification:  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
 

Selection Procedures: (General Exam Process)
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (Weight - Qualifying): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Training & Experience Evaluation (Weight - 100%): Candidates will be sent a Supplemental Questionnaire via email. The questions are designed to measure relative levels of knowledge, skills and/or abilities in job-related areas. It is important that the information provided on the supplemental questionnaire be accurate and complete. All statements made on the application materials are subject to verification.

Candidates must achieve a passing score on all exam components listed above in order to be placed on the eligible list/score report.

What else should I know?

Eligible List/Score Report: A confidential eligible list of qualifying candidates will be created and used for certification purposes only. A score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this selection process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list/score report resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director. 

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at Careers with purpose | City and County of San Francisco (sf.gov).

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement
• SFMTA Employee Wellness Program

How to Apply: Applications for City and County of San Francisco jobs are only accepted through an online process.
1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1052" in to the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@careers.sf.gov, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding the Exam Process, please contact the exam analyst, Angela.Ng@sfmta.com.

AN | PBT-1052-143236 | CPE

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.