Career Opportunity

Assistance Claims Supervisor – Finance (FIN) - Human Services Agency (HSA) (1823) (142002)

Recruitment: RTF0141369-01120696

Published: February 23, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position Based Test conducted in accordance with CSC Rule 111A.

Application Opening: February 23, 2024

Application Deadline: March 7, 2024

Compensation: $115,934 - $140,894 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=1823&setId=COMMN

List ID: PBT-1823-142002; RTF 01120696

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional, and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

The 1823 Assistant Claims Supervisor manages a unit of three staff and collaboratively and clearly plans, organizes, directs, and may participate in complex, sensitive, and detailed analytical work in the areas of financial reporting and associated administrative policies and business processes across a diverse array of the agency's program.

This position is the supervisor of the unit specifically responsible for the on-time submission of complete and accurate monthly and quarterly client cash aid and assistance financial reports (claims) and some statistical caseload reports to the California Department of Social Services (CDSS), as well as supervision of the Foster Care Representative Payee accounting staff.

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned

1. Developing, coordinating, and maintaining the systems, documentation, and reporting for all of the agency's cash aid and assistance financial reports in ways that utilize, combine and reconcile appropriate data from multiple sources including benefit determination and issuance and case management systems, contractor invoices and supporting documentation and the city's financial system

2. Complex analysis of case and transaction level details and understanding of how different types of transactions and analyses and programs interact with each other

3. Preparing financial and statistical caseload reports to our primary funder, CDSS, which includes reviewing and compiling analyzed data into various and complex financial and caseload reporting templates, packaging and submitting financial reports and supporting documentation for Controller's Office review and submission to CDSS; responding to questions from the Controller’s Office and CDSS about the submitted reports. 

4. Overseeing the accounting for the agency's Foster Care Representative Payee program in partnership with the Foster Care Eligibility program. This includes but is not limited to: processing receipts, abatements, shifts between accounts, refunds, and spend down requests in the financial system and in the agency's internal database; monthly bank account, financial system, and internal database balances reconciliations; completing analysis and reports on beneficiary fund uses and account balances; and consulting with and advising Manager and internal partners on special circumstances or new policy or program developments

5. Developing, coordinating, and maintaining systems in preparation for and response to fiscal audits and reviews, including assisting in the preparation of audit schedules, relating to the above-mentioned programs by CDSS, federal agencies, and independent auditors

6. Updating and maintaining handbooks/desk guides on how to do the tasks, analyses, and other work described above

7. Interpreting and evaluating and making recommendations to department management including Budget staff regarding proposed and actual changes to program policies and financial reporting rules, templates, submission processes, and reporting outputs for impact on the department in terms of accuracy, revenues to the agency and workload for staff

8. Being responsive and able to clearly explain the financial report inputs and outputs to internal and external partners, and also entering pertinent reported amounts into internal tracking systems.  This includes updating internal workbooks and tracking systems if data, policy, and/or reporting templates change over time.  

10. Coordinating tasks within the unit and managing business process changes for the above-mentioned work to make the work more efficient and/or accurate, and/or to accommodate changes from external systems  

11. Collaborating and maintaining open communication with internal program partners who implement the programs to promote understanding of the data in both directions and to co-plan and document business process changes that may impact the data. Also consulting with and advising Budget staff with interpretations of the impact federal, state, and local policies on department expenditures and revenues

How to qualify

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Three (3) years of full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

 Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, or disqualification or may lead to lower scores.

Selection Procedures

Written Core Examination (Weight: 50%)

Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include but not be limited to:

• Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis

• Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas)

• Ability to use various computer software programs

Supplemental Questionnaire Evaluation Exam (Weight: 50%)

Candidates MUST achieve a passing score on the supplemental questionnaire evaluation in order to move forward in the Selection process.  Candidate scores from the Supplemental Questionnaire Evaluation Exam will be used to determine the final score and rank on the eligible list/score report.

The Supplemental Questionnaire Evaluation Exam is designed to measure and evaluate your experience including the knowledge, skills, and abilities that you possess in job-related areas identified as critical for successful performance for this position (s) in class 1823 Senior Administrative Analyst. It is important that the information provided in the Supplemental Questionnaire Evaluation be accurate and complete. All relevant experience, education and/or training must be in the application in order to be reviewed in the rating process.

A passing score must be achieved on both the Written CORE Exam and Supplemental Questionnaire Evaluation examination in order to continue in the selection process.

Minimum Qualification Supplemental Questionnaire (MQSQ)

Candidates will be required to complete an MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

What else should I know?

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2021-22.pdf

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org. 

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.