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Career Opportunity

Airport Systems Subject Matter Expert - ITT - SFO (9976)

Recruitment: RTF0141130-01041323

Published: March 12, 2024


Gabriella Rodriguez -

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Department: San Francisco International Airport
Job class: 9976-Technology Expert I
Role type: Permanent Exempt What does this mean?
Hours: Full-time


San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer
SFO’s mission is delivering an airport experience where people and our planet come first, and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook

Role description

  • Application Opening: February 28, 2024
  • Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00pm on March 6, 2024.
  • Compensation Range: $157,326 to $213,148 annually

Please note, the last three steps in this salary range represent extended ranges that require department approval based upon recruitment/retention, special skills, limited duration or exemplary performance.

  • Hours: Full-time
  • Recruitment ID: PEX-9976- 141503 (RTF0141130-01041323)

Appointment Type: Permanent-Exempt.  This position is exempt from Civil Service Commission rules pursuant to the City and County of San Francisco, Charter Section 10.104, and incumbents serve at the discretion of the Appointing Officer.  The duration of the appointment shall not exceed 36 months.

Duties and Responsibilities

1.            Analyze current airport operations and document the as-is processes as a business process model, establishing the necessary roles and responsibilities, tasks and data artifacts produced from the process.

2.            Define the business requirements and business rules to address specific operational use cases that will lead to improved performance.

3.            Assess the current systems that support the airport operation to determine data dependencies between systems, and to suggest enhancements to the current systems.

4.            Design and develop to-be process models that improve the process through automation and other task improvements.

5.            Determine the necessary integrations and interfaces needed to support the to-be process.

6.            Collaborate with the ITT developers to define interface specifications and create the relevant Interface Control Document (ICD) for the integration of SFO’s AODB and the operational systems in scope. Manage the creation of the ICD as a discrete project using project management methods to procure and complete on schedule and within budget. 

7.            Collaborate with the ITT developers to design data schemas, models and machine learning algorithms to enhance and utilize the SFO AODB for the relevant business domains and operations at SFO.

8.            Collaborate with the SFO Stakeholders to design and generate analytic reports and dashboards to measure performance, model and simulate operations and forecast operations.

9.            Manage an integration project roadmap by working with stakeholders to determine priority for implementation.

10.         Manage vendor contracts where applicable to realize the integration.

11.         Participate in terminal expansion and renovation projects to accommodate increasing passenger volumes and improve the passenger experience.

How to qualify


An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].


  • Five years of experience integrating airport systems to facilitate real-time and batch data exchanges between systems.
  • Five years of experience in using Structured Query Language (SQL) to design database schemas, query databases, perform statistical analysis, and generate analytic reports. 
  • Five years of recent and verifiable delivery of airport systems related projects.


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


Desirable Qualifications:

  • A bachelor's degree in aviation management, airport operations, engineering or IT degree, transportation planning, or a related field.
  • Ten years of experience working in aviation operations, airport or airline management, or related roles. 
  • Excellent communication skills both written and oral with the ability to communicate and collaborate with various stakeholders, including airport staff, airlines, government agencies, and passengers.
  • Data Analysis: Strong analytical and data analysis skills for monitoring, optimizing and forecasting airport operations, passenger flows, and safety metrics.
  • Data Integration: Knowledge of Application Programming Interfaces (APIs) and software patterns to integrate operational systems through a messaging layer.
  • Data Science and Machine Learning: Ability to model operational processes that can be utilized in machine learning models for forecasting, optimization, and simulation.
  • Project management skills to ensure delivery of data integrations and services on schedule with high quality. Familiarity with project management principles and tools, particularly for overseeing airport expansion, renovation, or construction projects.
  • Aviation Certifications: Relevant certifications from aviation organizations or associations, such as those related to airfield safety, airport operations, or airport security.
  • Regulatory Familiarity: Knowledge of Federal Aviation Administration (FAA) regulations such as Part 139 Certification, Transportation Security Agency (TSA) safety standards and security protocols, U.S. Customs and Border Patrol (CBP) entry regulations and protocols, collaborative decision making (CDM) between airlines, airports and ground handlers, and FAA System Wide Information Management (SWIM) data.
  • Airport Security: Knowledge of airport security measures and a commitment to ensuring the safety and security of airport operations. Working knowledge in the use of video management systems (VMS), security checkpoint wait-time systems and access control systems.
  • Runway and Taxiway Operations: Knowledge of monitoring and managing the safe movement of aircraft on runways and taxiways using a surface management system. Ensure compliance with air traffic control instructions and runway/taxiway regulations.
  • Aircraft Parking and Gate Assignment: Working knowledge to coordinate aircraft parking including remote parking and gate assignments to optimize gate utilization and minimize congestion. Using a resource management system (RMS), define gate adjacency rules based on aircraft type. Working knowledge of a ramp control system to ensure efficient turnaround times for arriving and departing flights. 
  • Terminal Operations: Working knowledge to oversee the efficient and automated operation of airport terminals, including passenger check-in, security screening and checkpoint wait times, baggage handling, baggage self-drop, and boarding processes including biometric and facial recognition. Knowledge of Baggage Reconciliation Systems (BRS) and Baggage Messaging Systems (BMS).
  • Airport Security: Knowledge of collaborating with security teams to ensure that landside areas, including terminals, access points, and parking facilities, are secure and compliant with Federal aviation security regulations and the airport’s standard operating procedures.
  • Ground Transportation: Knowledge to manage ground transportation infrastructure, including roadways and traffic, parking lots, surface lots, people movers, commercial transportation modes, and public transportation access, to facilitate passenger and cargo movement.
  • Airport Facilities Maintenance: Knowledge of asset management systems to coordinate the maintenance and upkeep of airside and landside facilities, such as runway and taxiway lighting, signage, and navigational aids (e.g., runway edge lights, approach lighting systems), passenger terminals, parking garages, and rental car facilities.
  • Passenger Services: Working knowledge of wayfinding, maps, flight information displays, and airport management systems to enhance the passenger experience by implementing passenger-centric services, wayfinding solutions, and accessibility features within the terminal.
  • Passenger Flow Analysis: Working knowledge of camera and LIDAR based systems to for data analytics and passenger flow modeling to optimize terminal layouts and reduce congestion during peak travel times.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at .

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Selection Procedure:  The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

NOTE:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance

Customs Clearance

This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

What else should I know?

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact recruitment analyst Gabriella Rodriguez at


The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.