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Career Opportunity

GUEST PLACEMENT SENIOR ANALYST - Dept. of Homelessness and Supportive Housing (1823)

Recruitment: RTF0146080-01148268

Published: March 18, 2024


Latasha Collins -

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Department: Homelessness and Supportive Housing
Job class: 1823-Senior Administrative Analyst
Salary range: $115,934.00 - $140,894.00
Role type: Temporary Provisional Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Contact us for more information
Rule: Contact us for more information
List type: Contact us for more information


Appointment Type
This is a Temporary Provisional (TPV) position, limited to no more than 3 years in duration. This temporary position is excluded by the Charter from the competitive Civil Service examination process. This is considered "at will" and shall serve at the discretion of the Department Head. This position will be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Permanent Civil Service examination and selection through an open competitive process is needed in order to be considered for a permanent appointment.

Specific information regarding this recruitment process is listed below:

  • Application Opening: March 18, 2024
  • Application Deadline: May close at any time but not before April 2, 2024
  • Recruitment ID: TPV-1823-01148268; RTF0146080-0114826

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our 

What We Do

San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds and administers a system of care that shelters, houses, and serves approximately 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families.

Role description

What You’ll Be Doing

Under the general direction of the Manager of Navigation Center and Shelter Programs, the Senior Administrative Analyst will provide analytical support to the Guest Placement and Temporary Shelter teams and manages RTZ and ONE System data on a real time operational basis (e.g., monitors placements/transfer in the system, validating RTZ and ONE System data and enter placement data into RTZ and ONE System, track room and bed availability). The position ensures guests that are placed in shelter get connected with behavioral health, medical, and other services and benefits, through the review of data in the ONE System.

Essential Duties and Responsibilities:

  • . Resource/Compile data on adult and TAY Temporary Shelter placement availability, by working with multiple departments, liaising with Community-Based Organizations (CBO), within an interdisciplinary Team, and communicating system capacity daily. 
  • Take a lead role in the planning, analysis, and evaluation of policies/reports/analytics concerning Temporary Shelter allocations/placements, identify/troubleshoot discrepancies in RTZ and the ONE System with multiple Data Teams across multiple departments, and build/maintain Temporary Shelter Placement dashboard in Power BI, which provides a real-time snapshot of systems capacity.
  • Assist in developing/managing/coordinating systems for guest allocations/placements to adult and TAY Temporary Shelter with multiple city departments within an interdisciplinary Team, CBO’s, and through developed/centralized meetings of authorized stakeholders.
  • Historically, authorized stakeholders comprise of; Intra-system/Transfer, Hospital (San Francisco in-patient hospital network), Isolation and Quarantine sites (I&Q), Jail, Health Streets Operation Center (HSOC), San Francisco Homeless Outreach Team (SFHOT), Street Crisis Outreach Team (SCRT), Adult Coordinated Entry, and TAY Access Points.
  • Compile/Input guest data into RTZ and ONE System daily, from authorized stakeholders and CBO’s. Maintaining data quality by communicating efficient standards of operations. Developing/Implementing new systems for pilot programs to maximize intake capacity and additional data point requests. 
  • Work in tandem with the Temporary Shelter Team to provide support with appropriate placements and intra-system transfers of guests into the Temporary Shelter System.  
  • Maintain Guest Placement workflow templates to ensure effective/efficient onboarding of new staff. This model also provides consistent coverage of operational needs when staffing is lean. 
  •  Observe and take direction from the Guest Placement Lead on various projects.

How to qualify


Possession of a baccalaureate degree from an accredited college or university


Three(3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.


Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Desirable Qualifications:

  • Knowledge of housing and homeless systems policies and regulations
  • Knowledge of programs and funding streams for homeless services and housing
  • Flexibility and ability to work independently
  • Data analysis experience and skills
  • Effective and meaningful collaboration experience and skills
  • Strong facilitation and / or public speaking skills
  • Passion and drive for the community and the target populations of HSH

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures
The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview. 

What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco: 

Applications for City and County of San Francisco jobs are only accepted through an online process.

Visit and begin the application process.

  • Select the “Apply Now” button and follow instructions on the screen

    Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Latasha Collins at

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.