Career Opportunity

0931 Exams & Talent Acquisition Manager - SF Recreation & Parks (142597)

Recruitment: RTF0142596-01144612

Published: March 20, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

The announcement has been amended on 3/20/24 to reflect changes to the selection procedures. APPLICANTS WHO PREVIOUSLY SUBMITTED AN APPLICATION NEED NOT RE-APPLY.

The new application deadline is March 27, 2024 5:00 pm

• Read Critical Tips for Applying in Smart Recruiters BEFORE you apply.
• Application Opening: March 14, 2024
• Application Deadline: March 25, 2024 5:00 pm
• Compensation Range: $148,304 and $189,306 annually
• Recruitment ID: 142597 / RTF0142596

This is a Position-Based Test conducted in accordance with the Civil Service Rule 111A.

Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 25 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park golf course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

Role description

Under general direction, the 0931 Exams & Talent Acquisition Manager coordinates and manages all of REC's recruitment and selection activities, providing leadership, supervision and direction to REC's 12-person Exams & Talent Acquisition Team.  The duties and responsibilities of this job include:

1. Planning, monitoring, evaluating, and supervising complex technical and specialized work in the areas of classification, recruitment, and examinations, and serving as primary resource for department staff on important technical and analytical problems. 
2. Supervising and directing, including performance management and coaching to professional and lead employees performing professional-level human resources work in the areas of recruitment, selection, and human resources operations.
3. Responsible for the timely implementation of all recruitment, examination, and selection processes to ensure departmental staffing needs are met to support REC’s mission, programs, and goals.
4. Consulting with and advising management on the interpretation and application of the employment provisions in the Charter, Administrative Code, Civil Service Rules, Payroll & Personnel Services Division policies and procedures, DHR Citywide policies and procedures, and internal departmental policies and procedures.
5. Developing and implementing a strategic resource plan to improve alignment of staff and other resources in order to meet organizational needs.
6. Analyzing metrics, providing justification when needed, and making data-driven recommendations and decisions.
7. Responding to requests for information, consulting with and advising department management, consulting with City Attorney; representing department in other forums of inquiry, including the Civil Service Commission and the Mayor’s Office.
8. Developing and implementing established departmental or program policies and procedures.
9. Performing special projects related to the planning, research, development or implementation of a technical phase of human resources administration; prepares various memoranda.
10. Performing other related duties as required.

How to qualify

MINIMUM QUALIFICATIONS

1. Possession of a Baccalaureate Degree from an accredited college or university AND
2. Five (5) years of professional human resources experience in recruitment & selection, classification & compensation, and human resources operations of which three (3) years must have been supervising professional human resources staff members that perform difficult and specialized human resources work in the areas of recruitment & selection, classification & compensation, and human resources operations.

SUBSTITUTION:
Additional qualifying experience as described above in minimum qualification #2 may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years).  One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units.

Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week).

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience utilizing the principles and methods used in modern human resource administration, particularly those applicable to public agencies.
• Experience designing and implementing organizational change strategies related to recruitment and selection activities.
• Experience overseeing high volume, time sensitive, seasonal recruitment processes (400+ hires).
• Ability to collect and analyze data on various HR metrics in order to make data-driven decisions. 
• Experience utilizing human resource administration software applications (i.e., PeopleSoft, Smart Recruiters, Workbench, JobAps, or similar).
• Excellent oral and written communication skills, including making presentations to management and/or intradepartmental meetings.

VERIFICATION
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class.  More information can be found at: https://sfdhr.org/information-about-hiring-process#verication

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ)
Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Multiple-Choice, Technical Knowledge Exam (Generalist/Operations) - Weight: 50% 
Candidates deemed eligible and admitted to the selection process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas. These include but are not limited to: principles, concepts, procedures and/or practices related to job classification, job specifications, minimum qualifications, job analysis, recruitment, test construction and administration, discipline, grievances, investigations, employee performance evaluations, preemployment, probationary periods, employee leave, harassment, and EEO and ADA laws, as well as analysis, quantitative ability, basic computer use (e.g., Outlook, WORD, Excel, PowerPoint) and the ability to interpret data in tables, graphs and charts. Candidates must attain a minimum passing score on this test component in order to move forward in the selection process.

The above multiple-choice test component is a standardized exam and, therefore, test questions and test answers are not available for public inspection or review.

Score Banking: Scores attained on the multiple-choice, technical knowledge exam will be “banked” for three years, starting from the date of the examination, and are applicable to both the 1246 and 0931 Human Resources’ positions where “HR Generalist/Operations” is the job’s emphasis. This means that, should you apply during this three-year time period for a 1246 and/or 0931 HR job opportunity for which “HR Generalist/Operations” is the position’s primary focus, you will not be required to re-take the test. If the selection process for a future 1246 or 0931 HR job announcement is held within one year of the date of this examination and it includes the “HR Generalist/Operations” technical knowledge exam, your score on the test will automatically be applied to that announcement. [Please note that separate passing points for this test component will be applied with respect to the 1246 and 0931 selection processes (i.e., a higher passing point is applied with respect to 0931 HR recruitments). However, after one year, you have the option to either (a) apply your test scores to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another 1246 or 0931 class for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.] 

Supplemental Questionnaire - Weight: 50%
Candidates who attain a minimum passing score on the technical knowledge exam will be sent a Supplemental Questionnaire designed to measure knowledge, skills and/or abilities required for this position.  Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.

A passing score on the Multiple-Choice, Technical Knowledge Exam (Generalist/Operations) and Supplemental Questionnaire must be achieved in order to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score. 

What else should I know?

Eligible List/Score Report:  A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Eligible List Duration:  The duration of the eligible list resulting from this examination process will be twelve (12) months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find Departments which use this classification, please see Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf (sfdhr.org).   

Certification Rule:  The certification rule for the eligible list resulting from this examination will be Rule of the List.  The hiring department may conduct additional selection processes to make final hiring decisions.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Candidates for positions with the San Francisco Recreation & Parks Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “I’m Interested” or “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eugenia Paw at eugenia.paw@sfgov.org. 

Race and Social Equity Statement
We believe that parks and open space in San Francisco provides the opportunity to model equitable access for all.  With this belief, San Francisco became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park. The Recreation and Park Department’s goal is to close the gaps and improve equity and access to quality parks and open space, and recreation activities for historically marginalized communities.

We envision a department that proactively infuses racial and social equity in its internal operations.  With a multi-disciplinary team of talented individuals - gardeners, recreation leaders, park rangers, custodians, craft shop personnel, park and recreation managers and more, the department is committed to doing its part to provide equitable access to parks and programs for all the communities we serve to enjoy, as well as foster a work environment where our differences are celebrated, and everyone has what they need to thrive regardless of their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.