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Career Opportunity

Talent Development Partner - SFO - AIOC (1232) - TEX

Recruitment: RTF0141890-01155751

Published: April 10, 2024


Susan Vang-Chan -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: San Francisco International Airport
Job class: 1232-Training Officer
Salary range: $104,702.00 - $137,072.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


NOTICE: This announcement has been reissued to accept additional applications. If you have previously applied for this announcement, you do not need to reapply.

Appointment Type: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Working at SFO

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook.


Application Open: Tuesday, April 2, 2024

Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 4:30 PM on Wednesday, April 10, 2024.

Compensation Range: $104,702 - 127,270 (Steps 1-5)

1232-Training Officer | City and County of San Francisco (

Recruitment ID: TEX-1232-141891

Location: San Francisco International Airport - Airport Integrated Operations Center

Working Hours: Full-time, 40 hours per week. Primarily Monday - Friday, 8:00 a.m. - 5:00 p.m. Occasional early morning, evening, and/or weekend work hours may be required to present and facilitate course offerings. This position is eligible for a hybrid work schedule.

Role description

You are a learning and development specialist who will support the collaborative team responsible for airport operations within the Airport Integrated Operations Center (AIOC). The AIOC will be our 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.  

Are you a passionate and dedicated individual eager to embark on a transformative journey as a Talent Development Partner at AIOC? If you’re driven by the desire to enhance operational excellence, champion diversity and equity, and elevate the guest experience at SFO, then this is your opportunity to make a profound impact. As the Talent Development Partner, you’ll be at the heart of our mission to enrich, advance, and streamline all operational activities at SFO, with a primary focus on enhancing the guest experience.

In this role, you’ll take the lead in developing and delivering training and development programs, with a strong emphasis on enhancing the guest experience. Your mission will be to continuously improve and innovate SFO’s development programming by actively seeking feedback from participants, measuring learning outcomes, and staying abreast of industry best practices. Reporting to the Talent Development Coordinator, you’ll be the driving force behind curriculum development, collaborating with specialists across various operational domains, including airside, landside, and terminals.

Your impact/duties:

  • Develop client relationships and performance agreements that align with client needs, our organizational culture, the practitioner’s capabilities, and the ethical standards of human resources development professionals.
  • Work closely with stakeholders to identify training content, boundaries, and guidelines before delivering sessions.
  • Design and adapt effective assessment tools such as interviews, questionnaires, and surveys.
  • Collect and analyze information to assess learning needs, determine instructional design, identify target populations, and evaluate the effectiveness of previous training programs.
  • Design and develop learning programs, facilitating events, seminars, conferences, and materials.
  • Coordinate training programs and events, ensuring the smooth scheduling of trainers and support personnel, as well as utilizing our Learning Management System (LMS).
  • Conduct engaging training programs, including presentations, group discussions, and group activity monitoring.
  • Evaluate and prepare comprehensive reports on the effectiveness of training programs, events, and seminars.
  • Provide coaching and consulting to managers, supervisors, and employees on a variety of issues.
  • Administer instructional programs, collaborating with contractors to ensure high-quality, cost-effective training.
  • Research, budget, and justify training costs, providing valuable insights to assist in fiscal and program decisions.
  • Prepare training schedules, course guides, and promotional materials.

How to qualify

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Two (2) years of verifiable experience designing, organizing, and conducting employee training programs.


1. Additional experience as described above may be substituted for the required education on a year-for-year basis. Thirty (30) semester units/forty-five (45) quarter units equal one year of experience.

2. Possession of a Master of Arts degree may be substituted for one year of the required experience.

3. Verifiable experience in teaching adults and developing lesson plans may be substituted for the required experience on a year-for-year basis.

Essential duties require the following physical skills and work environment: ability to stand for a prolonged time, drive to various training sites, use various computer software and equipment, and lift and move up to 25 pounds.

Note: One-year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hours work week.)  Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications/ What you'll bring to SFO:

  • A proven track record in curriculum development track record for both power skills and technical, hands-on instruction.
  • A passion for facilitation, whether in virtual or in-person courses.
  • Expertise in training technology and presentation platforms.
  • Proficiency in Learning Management System (LMS) technologies.
  • Strong attention to detail and a sense of urgency to drive projects to completion, consistently delivering excellent quality work.
  • Experience in designing and delivering management and leadership training programs.
  • The ability to foster a team-oriented and cohesive environment, soliciting input, interpreting and clarifying comments, managing objections, and fostering positive group dynamics.
  • Proven experience in developing and conducting training for diverse populations.
  • Outstanding facilitation, communication, and presentation skills, with the ability to influence and build trusting relationships.
  • A demonstrated ability to work effectively with various levels of management as a strategic partner, coach, and advisor.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.

Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Transportation (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be the basis for termination of employment with the Airport Commission.

What else should I know?


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

  • Select the “I’m Interested” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Susan Vang-Chan at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.