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Career Opportunity

Assistant Director of Employment Services Recruitment and Assessment - (0932) - (143963)

Recruitment: RTF0143962-01118761

Published: April 24, 2024


Jen Lo -
Denise Chan -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Resources
Job class: 0932-Manager IV
Starting salary range: $159,224.00 - $203,164.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


This is a Position-Based Test conducted in accordance with CSC Rule 111A. Filing is open continuously and will not close before Friday, March 29, 2024.

The Department of Human Resources (DHR) is the central human resources agency for the City and County of San Francisco. The DHR Employment Services Division encompasses client services consulting and operations teams, as well as miscellaneous and public safety exam development and administration. The division prioritizes the need for structural and functional changes to improve efficiency and consistency in the services provided and to address staffing and retention issues. These changes better enable DHR to lead critically important citywide projects, including reducing time-to-hire citywide.

Role description

The Employment Services Assistant Director for Recruitment Assessment Services (RAS) within the Department of Human Resources is a key management position overseeing a variety of high profile personnel responsibilities related to the recruitment and assessment of City staff. This is an exciting opportunity for a well-qualified individual to join a diverse and dynamic team of professionals and technical staff dedicated to providing superior service throughout the organization.

Reporting directly to the Employment Services Director, the Employment Services Assistant Director for RAS assists in the comprehensive planning, organization, and management of the Employment Service Division, ensuring the effective delivery of mission-critical services citywide. The Employment Services Assistant Director RAS is responsible for directing the work of two core functions of the Department of Human Resources:


  1. Public Safety Team - responsible for developing and administering complex, state-of-the-art, legally defensible selection processes for the sworn ranks of the San Francisco Fire Department, San Francisco Police Department, and San Francisco Sheriff’s Office governed under Volumes I, II and III of the Civil Service Commission Rules. This process begins with comprehensive, detail-oriented job analyses to support high fidelity assessment for 23 ranks across the three departments. The Team works collaboratively with nationally renowned psychometric consultants when needed for the development and administration of these selection processes.
  2. Miscellaneous Exams - responsible for all citywide non-sworn job classes governed under Volume I of the Civil Service Commission Rules. This includes conducting comprehensive job analyses to support valid, job-related selection processes for positions citywide. The Exams Team trains and provides consultation services to City departments on best practices for developing and administering selection processes and utilizing the applicant tracking and exam administration systems.

Reporting directly to the Employment Services Director, the Assistant Director Employment Services RAS performs management level work in a wide variety of human resources disciplines, particularly recruitment and assessment.

Major duties of this position include:


  • Oversee the city-wide civil service exam program, leading Civil Service reform projects, and managing designated teams within the Recruitment and Assessment Services Unit.
  • Promote a culture of excellent customer service and the highest standards of performance and mutual respect including developing practices and programs designed to ensure an environment of continuous learning and improvement.
  • Collaborate with a variety of divisions and departments to establish strategic short-term and long-range plans to address city-wide staffing demands and meet the Department of Human Resources’ performance goals.
  • Provide expert advice to executive staff and department leadership on complex personnel problems.
  • Make well-founded and actionable recommendations based on a sound understanding of policy and best practices.
  • Develop and propose policies, procedures, and best practices in the areas of responsibility.
  • Prepare effective written communications and/or delivering oral presentations to explain complex issues in accessible terms.
  • Prepare reports and deliver presentations to CSC, Boards, Commissions, labor partners, and DPOs/HR leaders, etc.
  • Represent the Employment Services Director in a variety of settings in the absence or unavailability of the Director.

How to qualify


  • Possession of a bachelor’s degree from an accredited college or university.


  • Six (6) years of progressively responsible Human Resource experience in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, or human resource operations including three (3) years supervising human resources professionals engaging in employee assessment activities.


  • Additional qualifying work experience may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).
  • An advanced degree such as an M.P.A., J.D., M.B.A., or M.S. in Industrial/Organization Psychology or other fields of study closely related to the essential functions of position may substitute for one year of the required work experience.

Desirable Qualifications:

These may be used to differentiate job finalists at the end of the selection process prior to a job offer.

  • Experience in a governmental agency managing professional-level Human Resources staff engaged in recruitment and selection for sworn and civilian positions.
  • Graduate major course work in Human Resources, Business or Public Administration, Industrial-Organizational Psychology or a related field.
  • Excellent oral communication and written skills, including presentations to governing bodies, and facilitation of large intradepartmental meetings.
  • Experience planning and presenting at an executive or senior management level including interfacing with all managerial levels.
  • Experience in establishing and administering innovative and defensible practices to hire diverse and highly talented individuals into the workforce based on merit and EEO principles, in conformance with applicable federal, state and local laws and regulations.
  • Demonstrated proficiency in analytical and strategic thinking, adept at leading and implementing data-driven human resources strategies and translating them into achievable goals.
  • Working knowledge of applicable local, state, and federal laws and regulations which include San Francisco City Charter, Administrative codes, Civil Service Rules, Annual Salary Ordinance and Collective Bargaining Agreements affecting department operations.

Important Note:

  • One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
  • Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

What else should I know?

Selection Procedures

Pre-Eligible List:

1. Minimum Qualification Supplemental Questionnaire - Weight: Qualifying

Candidates who meet minimum qualifications are required to complete a Minimum Qualification Supplemental Questionnaire that will be sent as a link via email. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Candidates must complete this questionnaire to move forward in the selection process.

2. Management Test Battery (MTB) - Weight: 55%

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

3. Oral Interview - Weight: 45%

This component will explore the candidate’s knowledge of technical aspects of test development and administration through a series of developing situations. The component will be designed to measure knowledge, and/or abilities in job-related areas, including, but are not limited to principles, concepts, procedures, and processes related to job analyses, test development and validation, test administration, and recruitment. It is also designed to measure analytical and quantitative ability, and oral communication skills.

Score Banking: Scores attained on the Management Test Battery (MTB) are "banked" for three years, starting from the date of the exam. This means that, should you apply during this three-year period for other classes requiring the MTB, you will not be required to re-take the test. If a selection process for other classes requiring the MTB is held within one year of the date of this exam, your score on the test will be automatically applied to that selection process. However, after one year, you have the option to either (a) apply your test score to the other selection process or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the exam and only in association with your eligibility for another class using the MTB. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

A passing score on the Management Test Battery and Oral Interview must be achieved to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

Eligible List/Score Report

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. The duration of the eligible list will be six (6) months and may be extended with the approval of the Human Resources Director.


The certification rule for the eligible list resulting from this exam will be Rule of the List.

Post-Eligible List:

Candidates will be invited to interview based on test scores and experience that most closely matches the responsibilities of the position determined from a review of the application materials.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Important Note

Please be absolutely clear in your application demonstrating exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional information regarding Employment with the City and County of San Francisco:

If you have any questions regarding this recruitment or application process, please contact Giano Bito [].

The City and County of San Francisco encourages women, minorities, and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.