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Career Opportunity

Manager, CBO Contracts, Office of Contract Management and Compliance (0923 Manager II)

Recruitment: RTF0147808-01138984

Published: May 21, 2024


Hanz Pagao -

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Department: Public Health
Job class: 0923-Manager II
Starting salary range: $137,540.00 - $175,552.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions - the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers.

Role description

Under the general oversight of the Director of the Office of Contract Management and Compliance (OCMC), the Manager of CBO Contracts is responsible for DPH’s Community-Based Organization (CBO) Contracts. DPH’s CBO Contracts consist of approximately 300+ CBO Contracts, with primarily non-profit vendors of which there are 407+ programs.

The Manager of CBO Contracts will be responsible for operations, standardization, and process improvement of CBO contract processing, provide support and problem resolution for CBO contracts, and identify contracting solutions for new funding for CBO contracting at DPH.

They will manage two contract units in the OCMC, the Population Health Contract Division and the Behavioral Health Services Contract Division, as well as miscellaneous contracts from across DPH. They will standardize the operations, contracting processes and review, and forms across these two units. Critically, this position will serve as the Contracts Office point person working with other DPH staff in support of the development of contracting strategies and solutions to efficiently implement new funding and initiatives at DPH involving community-based organizations, including but not limited to the implementation of Mental Health SF, the Dream Keeper Initiative, the expansion of the Mental Health Services Act (MHSA), new grants, and other initiatives to meet critical community needs.

Additionally, the Manager of CBO Contracts will monitor certification status, and lead improvement processes, from development to implementation. The position will have two direct reports, overseeing two units with 15 total employees conducting all phases of contract development & certification for CBO contracts. In addition to reporting to the Director of the OCMC, the Manager of CBO Contracts will also assist the Director of the DPH Business Office with the design and implementation of efficiency plans across the DPH Business Office to ensure continuity and efficiency where the Contracts Office overlaps with other units as part of the contract certification process, particularly focused on community-based organization contracting.

The Manager of CBO Contracts (0923 Manager II) performs the following essential job duties:

  1. Supervise and support the staff offices of the 101 Grove Contract Unit – Population Health Division and 1380 Howard Contract Unit – Behavioral Health Services of the Office of Contracts Management and Compliance Unit in the DPH Business Office.
  2. Develop, implement, and maintain CBO contracting procedures and controls, and manage timelines for contract certification.
  3. Direct and coordinate standardization and business change activities associated with CBO contract process improvements and system changes to ensure smooth transactions for managers and staff within the two existing contract units to promote efficiency and adoption of best practices.
  4. Interface and serve as the central point of contact for DPH’s program managers/business owners to identify contracting solutions for new community-based funding allocations, including problem-solving resolutions for CBO contracting issues to ensure new services are in place in an expedited and coordinated manner.
  5. Interface, serve as a liaison, and identify gaps between current and desired results in the contract certification process with the City Attorney, Office of Contracts Administration (OCA), Clerk of the Board of Supervisors, Department of Technology, DPH Information Technology, DPH Business Office Units, and other City stakeholders and leaders in the CBO contracting process.
  6. Interface, problem solve, and communicate with external vendors to improve CBO contract processes from development to implementation to reporting; participate in Citywide improvement processes. 
  7. Plan, develop, implement, and/or direct complex quality improvement projects to improve day-to-day operations through the identification of alternative solutions and/ or approaches for completing the various interrelated, cross-functional processes utilized in the CBO contract certification process across DPH.
  8. Ensure (and or provides directly) staff training, guidance, mentorship, and quality control reviews of staff production to ensure consistency of approach and quality control for all continuous improvement initiatives in CBO contracting.
  9. Develop and recommend CBO process improvement policies, procedures, and practices to the Director of the Contracts Unit within the DPH Business Office.

The 0923, Manager of CBO Contracts, performs related duties as required. 

How to qualify

Required Minimum Qualifications (all applicants must verify that they meet both elements below):

  1. Education: Baccalaureate degree from an accredited college or university; AND
  2. Experience: Five (5) years of professional experience reviewing, monitoring, and developing contracts or other compliance programs involving contracts, ordinances, or vendors.

EDUCATION SUBSTITUTION: Additional qualifying work experience as described above may substitute for the required education on a year-for-year basis, up to two (2) years. One year (2,000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units or 45 quarter units.

Note: One year of full-time employment is equivalent to 2,000 hours of qualifying work experience (one year if performed full-time at 40 hours per week).

Applicants must meet the minimum qualification requirements by the final application filing date unless otherwise noted.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities. 

Desired Qualifications:

The stated desirable qualifications listed below may be used to identify job finalists at the end of the selection process after candidates are referred for selection:

  • At least two (2) years supervising professional and clerical staff.
  • Strong organizational skills and ability to work within multiple systems.
  • Excellent oral and written communication skills as demonstrated by work products.
  • Experience with MS Windows applications (Word, Excel, Outlook, SharePoint), common internet browsers (Internet Explorer, Google Chrome), and applications tailored specifically for the City and/or Department, including databases such as the City's F$P (PeopleSoft).


Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following.

Supplemental Questionnaire Evaluation: (Weight: 100%)

Qualified candidates will be prompted to complete a Supplemental Questionnaire after the closing of this filing period. Applicants will be given a deadline to return the Supplemental Questionnaire. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas that have been identified as critical for the Manager of CBO Contracts in class 0923.

Failure to complete these steps by the established deadlines will result in disqualification. All applicants’ responses to the Supplemental Questionnaire are subject to verification.

A passing score on the Supplemental Questionnaire must be achieved to be placed/ranked on the Eligible List. Candidates will be placed on the eligible list in rank order according to their final score.

Candidates from the eligible list will be invited to interview for specific positions with consideration of at least score/rank and experience cited in application materials that most closely matches the responsibilities of the position.

    What else should I know?

    The certification rule for the eligible list resulting from this examination will be the Rule of the List.

    Eligible List/Score Report:
    Once you pass the exam, you will be placed on an eligible list and given a score and a rank. For more information, visit

    The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

    How to apply:

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process. 

    Our e-mail communications may come from more than one department so please make sure your email is set to accept messages from all of us at this link. Applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. 

    Applicants may be contacted by email about this recruitment therefore, it is their responsibility to contact the Analyst if they update their email address. 

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    Terms of Announcement and Appeal Rights:

    This is a Position Based Test (PBT) administered in accordance with Civil Service Rule 111A.

    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at

    The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications, and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

    DPH Health Critical Requirements and Information: Please review the following policies regarding DPH employment requirements that safeguard yourself and others. 

    Additional information regarding Employment with the City and County of San Francisco: 

    If you have any questions regarding this recruitment or application process, please contact the analyst, Hanz Pagao (she/her/hers) at or 628-271-6839. 

    We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

    CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be fully vaccinated against COVID-19 as a condition of employment. Someone is fully vaccinated when 14 days have passed since they received the final dose of a two-shot vaccine or a dose of a one-shot vaccine. Any new hire must present proof of full vaccination status to be appointed. Any new hire who will be routinely assigned or occasionally enter High-Risk Settings, must provide proof of having received a COVID-19 booster vaccine by March 1, 2022, or once eligible.

    The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.