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Career Opportunity

Learning and Organizational Development Manager (0923) - Human Resources - Office of the City Administrator (Eligible List ID # 146184)

Recruitment: RTF0146077-01094929

Published: May 21, 2024

Accepting applications until: May 28, 2024


Sean Sexton -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: City Administrator
Job class: 0923-Manager II
Starting salary range: $137,540.00 - $175,552.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type: Position Based Test
Rule: Rule of the List What does this mean?
List type: Combined Promotive and Entrance


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Specific information regarding this recruitment process is listed below:

  • Application Opening: Tuesday, May 21, 2024
  • Application Deadline: Tuesday, May 28, 2024 (11:59 PM, PST)

The Office of the City Administrator and its 25+ divisions and departments operate core internal and public-facing services in San Francisco.

The Office of the City Administrator’s Mission and Vision

Our vision is to lead the nation in public administration and to enable City departments to effectively deliver critical public services. We aim to help the city run better, to connect San Francisco residents and constituents to the vital public services they seek, and to create a meaningful and diverse work culture that is the place of choice for people who are invested in a career in public service.

We are committed to ensuring that the City's services are inclusive, efficient, equitable, and culturally competent for San Franciscans of all races, ethnic backgrounds, religions, and sexual orientations. This commitment requires comprehensive review and thorough analysis of existing practices and policies to remove barriers to real inclusion.

We are also committed to ensuring that the Department is a safe, equitable, and inclusive workplace for individuals of all races. This includes creating opportunities for hiring, promotion, retention, training, and development, particularly for Black, Indigenous, and people of color (BIPOC).

We offer flexibility with a hybrid remote and in-person work environment in our office in San Francisco, California. (Must be a California resident.)

To learn more about our departments, divisions, and programs, visit:

About the Learning & Organizational Development Team:

The Learning & Organizational Development (L&OD) team leads the learning and training programs for our divisions and departments. L&OD is a strategic planning partner responsible for bridging and connecting learning techniques and tools to develop our employees, and retain talent while engaging and motivating employees, and creating a meaningful, diverse, and inclusive work culture.

Role description

The L&OD Manager will drive innovation, culture change, help us meet and exceed performance goals, and improve the employee experience. The L&OD Manager has knowledge and experience in training and learning principles with expertise in working with evolving organizations. The L&OD Manager will be responsible for leading a team who collaborates with others including stakeholders, managers, and supervisors to develop and implement creative, engaging, and high-quality training for our employees, across all levels, operations, and work locations, in-person, and virtually.

This role is as much about strategic thinking as it is about substantive implementation. This is a working manager position with an expectation that this role leads by example with a train-the-trainer mentality, mentor, coach, and practitioner attitude.

Examples of Important and Essential Duties:

  • Monitors and provides support to divisions and departments for their training and organizational development needs.
  • Manages the performance of the L&OD team.
  • Prepares and monitors reports to ensure compliance with various City and department mandatory training requirements.
  • Provides consultation, advice and coaching to department heads, directors, managers and supervisors on organizational strategy and performance planning, and management development.
  • Coordinates organizational and employee development activities to improve workforce growth and performance.
  • Prepares and/or monitors the design and development of training programs; monitors staff implementation of programs, training and facilitation.
  • Collaborates with subject matter experts to determine learning needs and analyzes learning gaps to design programs and learning content.
  • Advises on best practices for content creation and execution using innovative organizational development.
  • Designs and adapts assessment tools or approaches for assessing learning needs, determines appropriate instructional design and content, and evaluates the effectiveness of related training programs.
  • Performs other related duties and responsibilities as assigned.

How to qualify

Minimum Qualifications

1. Possession of a Bachelor’s degree from an accredited college or university; AND

2. Five (5) years of experience performing work in the area of organizational, employee, and leadership development.

Substitution: Additional qualifying work experience in the area of organizational, employee, and leadership development may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).


  • One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
  • Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Two (2) years of verifiable experience supervising a team of trainers.
  • Master's or Doctoral Degree (Ph.D., Psy.D., MS/MA/MBA) in Organization Development, Instructional Design, Adult Learning, Leadership, Organization Psychology, behavioral psychology, education, business, or other related fields.
  • Experience developing comprehensive training programs, including leadership and management programs.
  • Experience with Change Management.
  • Knowledge and experience in implementing Learning Management Systems.
  • Work or training experience in a public sector or similarly complex environment.
  • Certification in assessment and trainings such as, MBTI, DiSC, Crucial Conversations, Franklin Covey workshops, Situational Leadership or other communications programs.
  • Excellent analytical, writing, and computer skills (Microsoft Office Suite).

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

What else should I know?

Selection Procedure/Examination Requirements
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Minimum Qualification Supplemental Questionnaire (MQSQ):
Candidates will be required to complete a MQSQ as part of the employment application at a later time. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight 100%):
Candidates deemed to meet the minimum qualifications will participate in a supplemental questionnaire evaluation designed to measure their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to: knowledge of organizational, employee and leadership development principles; leadership, interpersonal, problem solving and analytical skills; management, written and verbal communication abilities. A passing score must be achieved on the supplemental questionnaire in order to be ranked on the eligible list.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see:

Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:

Applicants will receive a confirmation email from that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst at

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.