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Career Opportunity

Content and Change Management Analyst - HR Modernization Program - Dept. of Human Resources (1822)

Recruitment: RTF0142413-01154891

Published: May 23, 2024


Anne Marie Monroe -
Denise Chan -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: Human Resources
Job class: 1822-Administrative Analyst
Salary range: $99,450.00 - $120,900.00
Role type: Permanent Exempt What does this mean?
Hours: Full-time


The Human Resources Modernization Program is a team nested within the City's Department of Human Resources, tasked with reimagining how the City hires and retains its 35,000+ employees. The team consists of four pods working in collaboration to bring new HR business processes, systems, tools, and analytics to the existing human resources framework in an effort to create a transformative employee experience.  

The Business Transformation and Support team supports our internal system users with thoughtful content, communication, training, and system support to accompany the HR tech, tools, and processes that are continually being introduced by the HR Modernization Program.  

Role description

The Content and Change Management Analyst will support and contribute to the development of appropriate content and communications as part of our overall business transformation strategy. 

As processes, policies, and systems change as part of the HR Modernization Program’s efforts, this role will be responsible for analyzing both existing and proposed policies, procedures, and workflows in order to develop appropriate content and communications to different user groups to ensure they are best supported. The person in this role will also collaborate with other pods in the HR Modernization Program – to inform the “What, When, and How?” of all content and communications supporting change management for our 35,000+ system users. 

On a typical day, you may: 

  • Prepare initial comms and content with regards to system changes, training and support. 
  • Participate in studies and analysis of how users are experiencing the systems and then developing initial comms and content titrated to findings and feedback 
  • Assist in content management in the Employee Intranet and user knowledgebase, which includes distilling large amounts of information into digestible guidance
  • Collaborate with Department of Human Resources stakeholders  on projects and assignments related to new system rollouts, functionality, and business processes in order to coordinate comms/content/training to support citywide users
  • Assist with triage and troubleshooting of user questions or issues
  •  Actively participate in rollouts and implementation, such as sending comms, preparing presentation content, presenting at meetings, taking notes and synthesizing information. 

The ideal candidate has strong reading comprehension and writing skills, experience with customer-facing roles and stakeholder management, attention to detail, and organizational skill. 

How to qualify

One (1) year full-time equivalent experience performing professional-level analytical work, AND 
Possession of a baccalaureate degree from an accredited college or university 

Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in areas such as budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series. 

Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for the required one (1) year of experience. 

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year. 

What else should I know?

This recruitment is open until filled, but will not close earlier than June 7, 2024. Please do not provide a cover letter. The selection process may include one or more interviews, presentations, or practical exercises. 

Entry compensation for this role is between $99,450 - $120,900 dependent on education and experience.  

Hybrid work culture 
We work in a hybrid environment, and you may be expected to work in the office up to 2-3 days per week. In-office workdays are flexible, and can be tailored to fit your needs as well as the needs of the role. 

Exempt employment 
This role is exempt from the San Francisco Civil Service Rules, and employment is at the discretion of the appointing officer for a period of not-to-exceed three years. (Category 18) 

If you have any questions, you may contact Anne Marie Monroe at 

Additional info about working for the City & County of San Francisco:


The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.