Career Opportunity

IS Business Analyst - Principal - Department of Homelessness and Supportive Housing (1054) - (140650)

Recruitment: RTF0143241-01137187

Published: June 06, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal.

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Application Opening: June 6, 2024
Application Deadline: June 21, 2024 at 11:59pm PST
Compensation Range: $142,714 to $203,138 annually
Recruitment ID:  RTF0143241-01137187 (140650)

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults, and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website at https://hsh.sfgov.org.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) funds and administers a system of care that shelters, houses, and serves approximately 14,000 people daily, services primarily managed and delivered by community-based nonprofit community-based organizations. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with nearly 10,000 units which provide permanent housing and services to formerly homeless individuals and families. HSH strives to make homelessness in San Francisco rare, brief, and one-time, through the provision of coordinated, compassionate, and high‐quality services.

Role description

The Department of Homelessness and Supportive Housing has an exciting opportunity for an excellent communicator, experienced project manager and business analyst, energetic individual who is passionate about solving homelessness for our community, and a highly motivated and team-oriented person to serve as the primary project manager and business analyst for our new Agreement Management System Project.

This is an excellent opportunity to lead the building of a new Agreement Management System from the ground up. The successful candidate is expected to work with our subject matter experts in building a solid set of business requirements; preparing all necessary procurement documents and managing our Request for Proposal process; working with the successful vendor to map out all system specifications; managing every facet of the project until completion including the preparation of the risk management plan, communication plan and deployment plan; and managing all vendor deliverables and approving all invoices.

Under the direction of the IT Director, the successful candidate is expected to work closely with our stakeholders, including the HSH’s Contract Manager and Contract team, to ensure all major contracting components are captured including but not limited to functional and non-functional requirements. The ideal candidate will have the support of the HSH IT team in areas relating to IT infrastructure, data warehousing, and data integration. This person will also have the support of our PMO team to ensure successful collection of business requirements, system design, development, implementation, and documentation. It is expected that the Agreement Management System, when implemented, will produce necessary reports and dashboards for our stakeholders. In addition, the successful candidate will be responsible for supporting IT and Contract leadership in providing interdepartmental coordination, leading organizational change management and providing ongoing communications with end users.

The essential functions of this position may include but are not limited to:

• Identifying opportunities for improving business processes through the uses of computer technology and associated report and application staging strategies.
• Assisting in the preparation and presentation of proposals to develop new system initiatives.
• Taking user requirements from non-technical users and translating them into technical logic and technical documentation; translating business needs into IS directions.
• Working closely with our Contract team and city control agency to oversee the RFP process.
• Coordinating system related activities with vendors and/or other departments for data integration.
• Overseeing and tracking scope and change management of vendors.
• Maintaining all business processes, use cases and requirements.
• Assuring proper planning, engineering, documentation, and implementation of new system functionalities.
• Coordinating all System and User Acceptance Testing.
• Assist in the planning, analyzing and designing of new systems enhancements; analyzing procedures; developing conversion plans; providing user training.
• Determining security levels for systems to ensure data integrity; test database applications to ensure functionality and effectiveness in performing to desired specifications.
• Managing organizational change; setting and meeting user expectations.
• At the conclusion of the project, working with vendor on knowledge transfer to transition the project into maintenance and operations.
• Performing related duties and responsibilities as assigned.

How to qualify

Minimum Qualifications:

Education:

An associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience:

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desired Qualifications: 

Master’s degree in computer science, business administration, IT or related field; Project Management training and certifications (PMP); Salesforce experience; Other PMO certifications desirable.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Minimum Qualification Supplemental Questionnaire (MQSQ) (no weight): Candidates will be required to complete a MQSQ as part of the employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications (MQ) for this position. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.
• Supplemental Questionnaire Evaluation (Weight: 100%): Candidates will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relevant knowledge, skill and ability levels in job-related areas which may include but not be limited to: Knowledge of practices and techniques of supervision and of project management, training techniques; Ability or skill to manage and direct a group of workers including the ability to provide counseling and mediation, persuade, convince and train others, communicate effectively both orally and in writing; Ability or skill to understand and learn a variety of business procedures and processes, exercise the judgement, decisiveness and creativity required in situations involving the direction, control and planning of a program or multiple programs; Ability or skill to read and understand professional journals and literature, coordinate highly technical procedures and complex reporting requirements, produce complex reports, prioritize competing requests for service, develop network design, conduct cost/benefit analyses, prepare technical specifications, and produce complex reports. A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List.

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

What else should I know?

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.  

To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Counts-by-Job-Codes-and-Department-FY-2023-24.pdf

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information Regarding Employment with the City and County of San Francisco:  

• Information About the Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Veterans Preference

• Seniority Credit in Promotional Exams

• Right to Work

• Copies of Application Documents

• Diversity Statement

HOW TO APPLY:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process.
• Select the “Apply Now” button and follow instructions on the screen.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Mahzer Rizalado at mahzer.rizalado@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.