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Career Opportunity

9920-Public Service Aide - Assistant To Professionals

Recruitment: RTF0148132-01089033

Published: June 21, 2024


Ronnie Jones -
Lilimae Marie Santander -
Bree Schihl -

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

Department: San Francisco International Airport
Job class: 9920-Public Service Aide - Assistant To Professionals
Salary range: $53,014.00 - $53,014.00
Role type: Temporary Exempt What does this mean?
Hours: Full-time


  • Application Opening: June 6, 2024
  • Application Deadline: June 28, 2024 at 5:00 PM 
  • Recruitment ID: TEX-9920-EXEMPT

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO. 

For more information about SFO, visit Follow us on Twitter and Facebook.

Role description

SFO is looking for motivated interns to join our Career Advance Internship Program. As an SFO Career Advance Intern, you will gain valuable work experience while building your skills and playing a vital role in the operation of SFO!

Career Advance interns work in one of the many offices at the airport. Each intern will work directly with an SFO Mentor who will guide and develop them through daily tasks and larger-scale projects. Interns will also be given the opportunity to attend tours of SFO, Meet and Greets with Airport leadership, and other workshops and events aimed at professional development.

SFO is offering internship opportunities in the following areas:

  • Airport Director’s Office: As an Airport Director’s Office intern, you will have an opportunity to join our administrative professionals team working in a fast-paced office setting. You will support a range of general office duties that include providing front desk receptionist coverage, greeting guests and employees, answering, and transferring phone calls, managing conference room bookings, and other administrative functions as required.
  • Economic and Community Development: As an Economic and Community Development intern, you will support the collection of small business data, analysis, reporting, and outreach efforts. You will assist with projects such as the Annual SFO Resource Fair, an event designed to connect job seekers with Airport employers and provide businesses with access to information and opportunities, and contract readiness workshops to prepare small businesses to apply for the economic opportunities at SFO. Through this internship, you will have the opportunity to engage with SFO tenants and workers, while building a strong professional network in the SFO community. Check out the video of the SFO 2024 Resource Fair.
  • Emergency Management: As an Emergency Management intern, you will work with a team of professional emergency coordinators and support the development and upkeep of emergency plans, procedures, and other guiding documents. You will assist in training initiatives and attend meetings with governmental agencies, and other emergency personnel. You will also support the routine inspection of Emergency Management training facilities, including SFO’s Mobile Command Vehicle, Boeing 767 training aircraft, and the Emergency Operations Center (EOC).
  • Environmental Operations: You will have an opportunity to learn about SFO's robust sustainability program and complex environmental operations. The Environmental Operations teams ensure SFO meets its high operational standards for resource conservation, emissions reduction, recycled water use, domestic water and wastewater compliance, spill management, emerging contaminates, pest management and material diversion. You will gain experience facilitating, developing, implementing, and integrating environmental practices across all operations and multiple stakeholders. You will provide "boots-on-the-ground" service and support for a range of environmental programs that help the Airport reach its sustainability goals, including the Bay Pollution Prevention Program, the Green Business Program, and Zero Waste Concessions initiatives. You will also conduct and train staff on zero waste and pollution prevention practices, as well as participate in the Airport’s annual Zero Waste Characterization.
  • Marketing and Communications: As the “MarComm” intern, you will work side-by-side with a creative team of content creators and communicators in a fast-paced and fun environment. You will have the chance to learn and develop front-end website content creation and management skills, front end Drupal management and styling techniques, and how to work with a programming team to take ideas from concepts to published web pages and other digital experiences. You will also have the opportunity to learn and develop skills in social media, video and photo production, creative writing, paid digital advertising campaigns, and search engine optimization.
  • Signage & Wayfinding: Learn the ins and outs of Signage & Wayfinding at SFO and how we work to improve the guest experience through feedback and testing. You will have the opportunity for meaningful input in signage decisions, reviewing requests, assessing needs and developing graphics and signage installation plans as needed.


  • Talent Mobility: The Talent Mobility team oversees SFO’s Career Pathway Programs (internships, apprenticeships, trainee programs and fellowships) and supports internal mobility through professional development services, learning, and initiatives. As a Talent Pipeline Program Team Leader, you will contribute to the success of SFO by supporting SFO’s Career Pathway programs. Tasks include assisting with onboarding and offboarding program participants, organizing workshops, developing, issuing, and monitoring surveys, creating marketing communications, event planning, attending job fairs and networking events, supporting career readiness activities and tours, creating handbooks, conducting outreach, and managing volunteer coordination.

Internship Details

  • Schedule: 24-32 hours per week, Monday-Friday between 8:00 a.m. - 5:00 p.m. Note: the internship is in-person but may offer some telecommuting flexibility.
  • Duration: August 2024 through August 2025
  • Salary: $25.1125 hourly


How to qualify

High School diploma or GED (General Education Development) obtained before the start of the internship program (August 2024)

Desirable Qualifications:

  • One year of public contact experience, office administration, community engagement, customer service, data and analysis, digital engagement, or airport operations.
  • Interest in your professional development and public service.
  • Energetic and eager to tackle new projects and ideas.
  • Attention to detail with a commitment to consistently drive excellent quality work.
  • Commitment to diversity, equity, and inclusion.


What else should I know?

Additional Information Regarding Employment with the City and County of San Francisco:

  • Information About the Hiring Process
  • Conviction History
  • Employee Benefits Overview
  • Equal Employment Opportunity
  • Disaster Service Worker
  • ADA Accommodation
  • Veterans Preference
  • Right to Work
  • Copies of Application Documents
  • Diversity Statement

Selection Procedures:

Qualified candidates will be sent an Additional Questionnaire that must be completed and submitted for further consideration in the internship program.

The selection process will include evaluating applications with minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Airport may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Airport will be invited for an interview.

Notes: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.


Applications for City and County of San Francisco jobs are only accepted through an online process. Visit and begin the application process.

• Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,,, and

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact Breonna Santiago (via email to

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.