Career Opportunity

1312 (TPV)- Community Relations Associate, Dept. of Early Childhood

Recruitment: RTF0148325-01152012

Published: June 12, 2024

Apply using SmartRecruiters, the City and County of San Francisco's application portal Learn More

About:

Application Opening: June 7, 2024
Application Deadline: June 23, 2024
Compensation Range: $91,806 – $111,540 
Appointment: Full-Time, TPV- Temporary Provisional

Appointment Type: Temporary Provisional (TPV), limited to no more than 3 years in duration. This temporary position is excluded by the Charter from the competitive Civil Service examination process. A provisional appointee must participate and be successful in a Civil Service examination for this classification and be selected through an open competitive process in order to be considered for permanent appointment.

Note: The City is currently accepting applications for the 1312 Public Information Officer class based test. Incumbents in 1312 TPV positions must apply for the class based test, successfully pass the exam and be reachable to be considered for PCS appointment.
If you are applying to this 1312 (TPV) Community Relations Associate position with DEC, please be sure to also apply for the Citywide 1312 Public Information Officer CBT recruitment, closing 6/26/24. https://careers.sf.gov/role/?id=3743990004506486

About the San Francisco Department of Early Childhood
The Department of Early Childhood (DEC) is a City and County of San Francisco Department dedicated to our young children's healthy development. As the City’s largest funder of early childhood, DEC is committed to creating a system that ensures every child can thrive and learn. We provide public investment, expertise, and leadership to put resources into the hands of those who care for our City’s youngest children. 

DEC results from merging two existing city departments, First 5 and the Office of Early Care and Education. Both First 5 and OECE have long histories of supporting young children and families in San Francisco through early care and education innovations, family support services, and programs to support children’s healthy development. They merged to expand their capacity and funding and to integrate the City’s early childhood services better.

Racial Equity Commitment 
The Department of Early Childhood condemns all forms of racism, sexism, homo/biphobia, transphobia, ableism, xenophobia, and other forms of discrimination. It affirms that all people– including Black, Indigenous, and People of Color – have a right to be in our City and have a right to safe and affordable housing, neighborhoods free from pollution and violence, opportunities for educational advancement and wealth creation, healthy births, early childhoods with abundant opportunities to thrive free from the toxic effects of racism, and access to essential services such as parks, transportation, health care, and child care. The Department of Early Childhood is committed to the principles of racial equity and continues to implement new strategies to ensure that every child can learn and thrive.

Role description

The Community Relations Associate will provide essential support to the Community Relations Officer in developing and implementing communication strategies to strengthen relationships with parents and the broader community. This role involves creating insightful and engaging content directly informed by parent feedback to enhance early childhood partnerships. The Associate will work closely with parents to gather their perspectives, ensuring their voices are central in all communications.

Important and Essential Functions

• Develop and maintain data-informed parent outreach mechanisms including CRM tailored to parent communications preferences.
• Assist with design and implementation of a multi-modal and multilingual parent insights program with a focus on reaching those families traditionally excluded from access to power, policy development, and decision-making conversations.
• Assist with the design and implementation of multilingual parent insights program including outreach and recruitment of interested participants, development of training and support materials, coordination of events and other outreach opportunities.
• Cultivate relationships with trusted community partners to expand DEC’s recognition and presence at family-friendly events and venues.
• Communicate, read, and write in Spanish including providing translation review, telephone, and meeting support for all DEC projects and divisions in compliance with DEC’s Language Access Policy.
• Serve as secondary contact for reporting and monitoring the Department’s San Francisco Language Access Ordinance compliance.
• Contribute content and serve as an editor for DEC external messaging to all target audiences including parents/families/caregivers, grantees, early childhood service providers, policymakers and advocacy organizations, other early childhood systems partners, and the media/press and public.
• Participate in website, social media, and collateral material development and maintenance.
• May perform other duties as assigned.

How to qualify

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:

Possession of a baccalaureate degree from an accredited college or university. AND,

Experience:

Two (2) years of professional experience in public relations, public affairs, public information, editorial, newspaper, magazine, radio, television, social media, digital engagement, advertising, marketing or similar work directly responsible for the preparation and dissemination of news and information in a variety of formats for internal and external audiences, wherein the preparation or direction of informational material for mass media on the development of a public information program was a major part of the position.

Substitution

1. Additional experience as described above may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one year.
2. Possession of a Master’s degree from an accredited college or university in public relations, journalism, mass communications or a closely related field may substitute for one (1) year of the required experience.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Special Conditions

1. Bilingual proficiency in Spanish
   Candidates will be required to pass the oral and written bilingual proficiency test to be considered for this position.

Supplemental Information

May require work on evenings, weekends and/or holidays.

Desirable Qualifications

• Proven experience with Salesforce or other Customer Relationship Management (CRM) systems;
• Ability to leverage CRM tools to enhance organizational efficiency and track community engagement efforts.
• Experience in grassroots organizing, coalition building, and community engagement.
• Proficiency in working across multiple languages and cultures to ensure inclusive and effective communication.
• Demonstrated ability to mobilize diverse communities and build strong, sustainable partnerships.
• Excellent interpersonal and communication skills to effectively address and resolve concerns.
• Deep commitment to promoting racial equity through authentic power-sharing and community-informed decision-making.
• Knowledge of San Francisco’s early childhood landscape, including the challenges and opportunities facing parents and families.
• Ability to navigate and address the specific needs of early childhood education and care in San Francisco.
• Passionate to making San Francisco a great place to raise a family, with a focus on improving outcomes for all children and families.
• Proven ability to work collaboratively with various stakeholders, including community organizations, government agencies, and families.
• Problem solving skills to develop and implement effective communication initiatives.

What else should I know?

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process.

1. Visit Careers with Purpose | City and County of San Francisco (sf.gov)
2. Type "1312" into the "Search by class or keyword" field.
3. Click the link to open the Job Announcement.
4. Select the “Apply Now” button and follow instructions on the screen.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding the exam process, please contact lynn.tran@sfgov.org

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.